I was very pleased with the end results of my house repairs.
This was the worst customer service experience that I have ever had.
We started the process before COVID broke out. We all had to revise schedules after the work had started and I think that provided problems for everyone. None the less I have tried to give honest responses to the questions and in summary, we are satisfied with the quality of workmanship. However, communication and scheduling could have been better.
It was a trying time for me and we had a tragedy at the house. They were tremendous.
Cornerstone Disaster Repair did not follow the insurance company estimate, but instead cut corners to save money. On the work that they actually did do, they made a number of mistakes, and the workmanship was poor. If you need a restoration contractor, DO NOT feel pressured to pick the first company that calls -- get multiple bids. Also, DO NOT sign anything until the insurance company and restoration contractor reach agreement on exactly what needs to be done, and at what price.
Cornerstone was incredible throughout the 5 months that they were rebuilding our home. All of the groups that they worked with were professional and made the rebuild as painless as possible. Robby the PM was the best-always answered any questions we had. Without a doubt would recommend.
Cornerstone Disaster Repair's management is great, but the execution of their plan was not good. I moved back in almost a year later, and things are still not complete.
DO NOT DO IT! From the beginning they lied, manipulated, gas lit and deceived—I’d be happy to direct message you over 6 months of minutely documented notes and correspondence outlining the above statement if you’d like—otherwise just take my word for it and save yourself your precious time, money and sanity. DON’T HIRE THEM!! Please let my loss be your lesson learned— I am out $44,000 and a full year of being displaced from my home.
Cornerstone failed to meet my expectations in the areas of timeliness, quality of work, and communication. Their contracted help showed up either unannounced, or not as scheduled. They were also unprofessional and rude. Additionally, a job that should have been completed in a couple of weeks took several months. Work had to be done, and then redone several times, in more than one category. I would not recommend this company to anyone, and would not use them again in the future, if a need were to arise.
Blake, our project manager, has been amazing as far as answering my questions, getting back to me, and contacting me right away if I have an issue. He really has been amazing.
We are really satisfied with the workmanship. The timeframe is a little slow, but their workmanship is excellent.
They were just great!
We had a major confusion when they took all of our stuff out of the house, but they fixed it right way. They stuck our stuff in the garage which didn't work because we were having to basically live out of our garage. We were on vacation when it happened and when we got back we saw it and let them know that it wouldn't work and they came back the next morning to repack it and take it away to another facility. They made a mistake because there was some miscommunication, but they fixed it right away and that was more important than the fact that they made a mistake.
They did an excellent job. Their communication was excellent. I have no problems with the work that they do.
When looking for a contractor, do your homework prior to deciding on a company regardless of who it is.
Poor communications. Seemed like we always had to call and ask where crews where, what was next, etc Slow to respond to emails, texts and calls. Did catch some items not found in insurance estimate. Would suggest another company, but not sure who.
No, because they were late coming to do the work.
I think that they did a good job.
This is the conclusion of everything else. If I ever have a problem like this again or no someone who does, then Cornerstone would not be my first choice in contractors.
We are very satisfied with the work performed by Cornerstone Disaster Repair, Inc. They explained it all to us and did every single thing they said they would do. Thanks.
Blake & Chris were esay to work with, and answered my many questions patiently. They were great to work with!
The finished job is beautiful.
When it comes to somebody in a disaster and repairing their home, communication, timing, and scheduling needs to be done in a way for a person who is dealing with a nightmare, so they can work through the rest of their scheduling. Otherwise, it is just one disaster after another. Cornerstone Disaster Repair needs to improve on that. I kept having to have things re-done and that needs to be corrected.
I was very pleased with their professionalism and the the manner in which the job was done. I was also very pleased with the clean up. Everything they were going to do they let me know before hand. We had many different vendors coming in and I always knew who was coming and what they were going to do. I was very happy about that.
they are as good as it gets in a lousy situation. worked with me and the insurance company to take care of business
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cornerstone Disaster Repair Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys