They have been great people to work with.
Recognized Excellence - I would like to recognize Ray, person that handles sales, and Jim Booth who is a great guy.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - They did what they said they would do, got it done expeditiously, and everyone was very cordial.
Additional Comments - Overall, we had a very good experience with Collis Roofing. They made sure the get the project done promptly and efficiently. Ty was excellent and communicated well. Ray did a great job and answered my endless questions. I highly recommend Collis Roofing.
Schedule - Commenced a few weeks later than planned, but progress quickly thereafter.
Recognized Excellence - RAY Hiltz
Extremely professional from start to finish! Will definitely recommend!
Very pleased with the roof. It looks great.
Very hard workers, even with unbearable heat.
Communication - Any time I called, I got a quick response.
Professional & Organized - Very professional and organized.
Schedule - Roof was started and completed ahead of schedule.
Recognized Excellence - Ray Hiltz and Jim
Recognized Excellence - Our salesman Ray Hiltz and Insurance person Jonathan and super Jim Boyd and all the roofing crew! Outstanding service
Areas Of Satisfaction - Yes on everything.
Recognized Excellence - job well done by all involved.
The project went well the work was done within days. After the first day, there was a rainy day that afternoon. I believe that there was a small leak during the storm. Called Jim the supervisor, he came out that day and checked out the spot, and was told that I needed to watch over the area during the next few storms to see if it expanded out. As of today, the stain is the same. Great work from the team with the replacement.
Communication - The team leader kept me updated as to the work that was being done.
Quality Of Materials - As far as I can tell the materials are excellent.
Quality Of Workmanship - Yes
Professional & Organized - Yes
Schedule - Yes
Recognized Excellence - Sorry I only remember Jim's name.
Quality Of Materials - So far, I am satisfied with the quality of the materials used.
Quality Of Workmanship - I watched the installers pretty closely, and they did a pretty good job!
Value - With the cost of materials going up, I believe the company did their best with pricing.
Areas Of Satisfaction - I expected a lot, and they delivered, so they met my expectations!
Additional Comments - It was good!
The Collis team did a spectacular job on our new roof. We couldn't be happier!
Recognized Excellence - Ray Hiltz and Jim Boyd were on point and did a great job for us.
I thought the work was efficient. They were done with the work in a very timely manner. The reason I gave them three stars instead of five is because I thought they were a bit messy. The job was done messily. They didn't use tarps. They laid all their materials right on my grass. It could have messed it up. I'm still seeing bolts and screws in the grass.
Schedule - Yes, Collis Roofing adhered to our agreed-upon schedule.
Value - I believe I received a fair value for my money.
Recognized Excellence - They were very efficient and timely.
Areas Of Satisfaction - They met and exceeded my expectations for the time it took to complete the job. They finished it roughly in two days. I thought it would take double that time.
Work completed as promised and excellent workmanship
Recognized Excellence - Marvin who did the roof and Jim the supervisor are both excellent representatives of your company
Areas For Improvement - Work was as promised and needs no improvement
Areas Of Satisfaction - Roof was completed on time and looks great
Additional Comments - Would recommend your company to anybody
Recognized Excellence - Ray Hiltz and Jim our Project Superintendent
Areas Of Satisfaction - Great communication, handled issues promptly and resolved to our satisfaction
Additional Comments - One of our neighbors signed contract with Collis Roofing after they saw our roof install and witnessed the work and saw how nice our roof looked when completed
Recognized Excellence - I'd like to recognize the workers who worked on the roof.
Areas Of Satisfaction - They met or exceeded my expectations with installing the roof.
Recognized Excellence - Excellent experience from start to finish!
Will recommend Collis to my friends.
Clean - They did a neat job of cleaning up.
Safe - Continued cleanup during the project.
Communication - They kept me informed with photos and telephone calls.
Quality Of Workmanship - Great job, were very thorough to replace all bad wood.
Professional & Organized - Finished roof looks really good
Value - Price was very competitive.
Recognized Excellence - Ray Hiltz
Areas For Improvement - None
Areas Of Satisfaction - Great job.
Additional Comments - Very professional to work with and doing the job.
I was impressed by the reputation, professionalism, workmanship, and value. There were no snafus, and Jim and Ray were honest and open about the whole process.
Areas Of Satisfaction - They were quicker than they said they would be.
Recognized Excellence - The gentleman that gave me quote (can't remember name). He checked in and did F/U
Value - Compared to the pricing these days, I believe I received a fair value for my money.
Recognized Excellence - They all had exceptional service, and everyone seemed to care.
Areas Of Satisfaction - They met my expectations in all areas! They accidentally put in the wrong skylight, but they came back and put in a hurricane-grade skylight.
Additional Comments - This is my second time using Collis Roofing, and both times I've been satisfied with their work!
Recognized Excellence - I would like to recognize Jim and Ray. Ray was great.
Areas Of Satisfaction - The timely installation met my expectations.
Recognized Excellence - I would like to recognize Ryan for his exceptional service.
Areas For Improvement - Collis Roofing did not fall short of my expectations.
Areas Of Satisfaction - Collis Roofing exceeded my expectations in terms of pre-project and post-project customer service.
Areas Of Satisfaction - There were some issues caused by Collis Roofing, but the company was quick to admit to the problem and worked diligently to resolve all issues.
Great company, good pricing, good follow-up and good product.
Recognized Excellence - I would like to recognize Eddie.
Areas Of Satisfaction - In communication they exceeded my expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Collis Roofing Melbourne as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys