Additional Comments - ( HO could not finish survey and gave it all five stars) "It was all very good!"
Recognized Excellence - I would like to recognize Alan Mong for his exceptional service.
Areas Of Satisfaction - Alan came out and patched and covered my roof temporarily when I had leaks until they could get the job started. He went above and beyond.
We would absolutely recommend the "Collis Team" for any and all of your roofing needs - excellent top quality products/communication and service! When you need a reliable Roofing Team please do yourself a favor and call "Team Collis"!
Clean - Clean as a new whistle! Super job on the clean-up and throughout the project!
Safe - Keeping their men and the customer safe is pararmount to Collis!
Communication - Super effective communication from all of the folks involved in our roofing job from the sales folks to management to installers and the foreman!
Quality Of Materials - The quality of the products used in our roofing job was premier, love it!
Quality Of Workmanship - Not to brag but the roofing job was so good that we probably have the best looking house on our Street! Wicked Good!
Professional & Organized - Very Professional and Very Well Organized! They met and exceeded all times and dates for this project!
Schedule - Adhered to the letter and beyond!
Value - We received Rolls Royce service all the way thru the project! We not only received progress pictures but Jack (Site Foreman) also sent drone shots of the project at the end of each day...we didn't expect this but when we got it we just looked at each other and said WOW, that's service! Great Value for our money for SURE!
Recognized Excellence - Gary Moser, Manager/Greg Dickey, Sales/Jack Garcia, Foreman and Shaye Sims, Lakeland Branch Administration
Areas For Improvement - Collis hit a home run on all aspects of the job start to finish!
Areas Of Satisfaction - Completely Satisfied in all areas and they exceeded our expectations!
Additional Comments - The "Collis Team" were absolutely amazing to deal with from the first call until the last nail/screw was put in! I was a bit nervous as we were dealing with these folks from Canada but they put our minds at ease right from the get go - it was VERY smooth sailing throughout the whole process! They definitely deserve a 10 out of 10!
Recognized Excellence - I would like to recognize the young man that was was the foreman of the job.
Areas For Improvement - They did not fall short of any expectations.
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - I am very satisfied.
They do quality work with high quality materials for a durable roof.
Recognized Excellence - Greg Dickey did a great job to get my insurance to help with my roof repair when I could not. His professionalism is second to none.
First time homebuyer with only 4 years of homeownership under my belt but Greg Dickey and team took care of everything including communicating with my home insurance company.
Recognized Excellence - Greg Dickey
Collis Roofing did a fabulous job, and the person who sold the product was very nice.
Recognized Excellence - I would like to recognize the installers and the salesman.
Areas Of Satisfaction - The time it took for them to install the product was great.
Additional Comments - I would recommend Collis Roofing to anyone.
Recognized Excellence - Well. Greg the sales guy did a pretty good job. I think his name was Greg if I remember.
Areas Of Satisfaction - Well I had an issue with the vents and they came back to make sure it was correct. They went above and beyond.
There Is no doubt I will highly recommend Collis Roofing to all. Top notch company in every aspect!
Recognized Excellence - Greg was fantastic from giving the quote to the end of the project
Areas Of Satisfaction - My roof looks even better than I imagined
Additional Comments - Greg from Collis was wonderful. Excellent communication skills. This company is great. Highly recommended them.
Absolutely would recommend Collis Roofing to anyone needing a roof replacement. Their workmanship is the best I have ever seen. Prior occasions with other companies cannot compare with their workmanship and finished product. Honest, up front and educational in every aspect of the products, capabilities, warranty, and guarantees were easy to understand.
I knew it would be done right.The results exceeded my expectations by a mile.
Recognized Excellence - Mr.Greg Dickey: Mr Garcia;
Areas Of Satisfaction - Customer service and professional installation is extraordinary !!
Recognized Excellence - Greg. Jack Garcia. The supervisor of the workers. All the workers who did the roof
Areas Of Satisfaction - I was very satisfied with Greg, Jack and all the workers. They worked together, always answered my calls, explained everything so I could understand, checked on the progress of the roof - would always recommend them to anyone needing roof work
Additional Comments - Would definitely recommend and I have recommended them already to a friend
They were very hard workers and very good to me. They were very polite.
Clean - Everything was put back in order. They were very, very good workers. They were very polite and very clean. I would highly recommend them.
Professional & Organized - They were very much professional and organized!
Recognized Excellence - Greg was very good to me. He worked with my insurance company and my reverse mortgage company. He was very, very good to me.
Areas For Improvement - There were no areas in which they fell short of my expectations. Everything was professional. They went over and above doing everything they could for me.
Areas Of Satisfaction - They exceeded my expectations by working to get my insurance company and my reverse mortgage people to help me with the cost.
Additional Comments - Everyone was so nice to me that worked at my house. Greg and the other man who supervised on the job site were very polite and very good to me. I appreciate everything that Collis Roofing did for me.
Recognized Excellence - Gregg Dickey
Areas For Improvement - None
Areas Of Satisfaction - All roofing, stayed in touch with litigation attorney for 2 years, provided support documents to Mortgage and insurance company.
Recognized Excellence - Greg Dickey is a great asset to your company. He made the whole process easy.
If thru Greg Dickey, yes.
Safe - Yes.
Communication - Fine.
Quality Of Materials - What I ordered, almost top of the line, yes.
Quality Of Workmanship - As of what I know about roofing, seemed fine.
Professional & Organized - Seemed fine.
Schedule - Yes.
Recognized Excellence - Greg Dickey, Salesman. The Lead Installer, forget his name, but he answered all questions, his helpers were fine as well.
Areas Of Satisfaction - Greg Dickey. (His name comes up often in this survey.) He was very helpful helping me fight/navigate me fighting my Insurance Company to get it approved for wind damage. Very patient with me talking to them to get y'all paid.
Everything was fine. They came out and did what they were supposed to do.
Recognized Excellence - I would like to recognize Greg for his exceptional service.
Areas Of Satisfaction - The job itself. The roof, they did a wonderful job.
They did a great job and were very accurate and assisted me with everything, I was amazed with how well they treated me.
The roof(s) look beautiful. Everything was done exactly as they said it would be. They really know their business.
Collis did an excellent job in helping to deal with our insurance claim and getting our new roof!
Greg Dickey from start to finish did an amazing job! Highly recommend this guy and he represents his company very!
Recognized Excellence - Greg Dickey and Jack Garcia
Areas For Improvement - None!
Areas Of Satisfaction - Greg Dickey’s professional experience seen what additional venting my roof needed and he was the only estimator that found the wind damage and because of that sold me on how he cared and is great at his craft!
Recognized Excellence - Greg was always available and very easy to work with.
Areas Of Satisfaction - The most important thing that companies need to learn, communication was exceptional
Additional Comments - Pleasure doing business
They did an excellent job and where very polite.
Awesome quality. Fast, accurate and affordable.
Recognized Excellence - Greg Dickie
Areas Of Satisfaction - When replacing the faucet, the recommendation they gave me was phenomenal. I greatly appreciated their service.
Additional Comments - Overall fantastic service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Collis Roofing Lakeland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys