They saved me from a company that totally devastated me and if it wasn't for them, I don't know what I would do. The employees were professional, courteous, on time and sociable. I am very pleased.
I was not very happy with them at all. We would call them and they would get back to us after a lengthy period. Sometimes they wouldn't get back to us at all when we called.
I would recommend this company to friends with no hesitation. My basement flooded and Mr Robinson responded quickly and repaired all damages to my great satisfaction. I love basement now :-)
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of CNY Fire Emergency Services, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys