They were absolutely fantastic, I was pretty stressed out about the entire situation. Not only did they explain it really well but they offered support so I didn't worry as much. Super professional and kind. I interacted with the owner, the person who did the estimate and the gentlemen who came and did the work for us. Everyone was fantastic. My initial contact with the owner was great, he explained the entire process including avenues of choice that did not include his company. We chose them but I thought it was really amazing he took the time to explain options to me that didn't include them. Highly highly recommend them!
Communication was lacking. Initially I didn’t get calls returned for up to a week. Once the contractor put the Reno home repair on calendar, Cory was the contact person. Cory was overpowering, abrasive, controlling and lacked customer service. Last minute Installation dates changed causing inconveniences. The workmanship was acceptable and the finished product looks good but I would not recommend the company to anyone or use their services again.
Tom was great!
The men who did the work in our home, worked quickly and well and we are happy with their work. The project managing, on the other hand, was terrible. Our contract said the work was to be completed in 2 weeks. Well, 5 months later, without hearing anything from CRBR, our work was finally completed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cleanrite/Buildrite, Inc. (Reno) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys