Professional company, project was completed before expected. Job went wonderful.
I would highly recommend Charlotte Pro Roofing. They took extra time to fully explain materials that would be used for our new roof. I had quotes from several companies, but they were the only one that actually go one our roof to evaluate the condition of our previous roof. Pictures were taken so I could see the extent of our damage. Once we hired Charlotte Pro Roofing, they communicated well and completed our projected within the estimated timeframe. After the project was completed, they ensured that we had received our warranty on our roof. I couldn't be happier with our experience.
Great group working at Charlotte Pro Roofing! They answered all our questions, were on time, used quality products and our roof looks great!
Gladimiar the owner was excellent to deal with in every way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Charlotte Pro Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys