Prompt response to initial distress call

The process was much easier than I thought it would be, the company representatives were very helpful and easy to communicate with.

They don't want to take responsibility for their mistakes. I had to pay out of my pocket. I had to get rid of them, and I went forward and paid for it to get done by someone else.

I am still waiting on the gutters.

This is what right looks like the first time, when you want something done. This company is it.

Our salesman, Eric, was great. They were extremely timely and knocked it out quickly, even with the weather hold off.

A truly professional group across the board. They show up on time every time and do exactly what they say they are going to do. Communication is fantastic and they stand behind their work!

CRW, with Kim Theriot and Eric Chesnutt coordinating our project, has made re-roofing our house far less stressful than I expected. I have no complaint about dealing with them, or about (though it's been only 2 weeks so far) the installation and materials. Additionally, Eric arranged for what has turned out to be an excellent residential solar concern, to coordinate the removal, cleaning, and re-installation of our 30-panel SolarEdge grid.

Eric was very attentive to our needs and answered all the questions that we had. The whole team, in general, got it done sooner than expected. It was a very seamless process.

I am very pleased with my roof replacement. It looks beautiful. Eric is very personable and knowledgeable which totally helped with my decision to use Charleston Roofs and Windows.

Charleston Roofs & Windows did an excellent job and I was very happy with the outcome.

Charleston Roof & Windows was fantastic to work with. They were responsive from the moment I reached out and maintain communication frequently. They even worked with our HOA to help move along the required approval. Everyone was super friendly and easy to get a hold of. Would highly recommend them for all of their services.

Great job! Professional, courteous and on time. Finished before the expected time.

I was extremely HAPPY with this company. Eric was excellent to work with and went beyond answering my questions. He was always available to talk with .The company has exceeded my expectations with such professionalism. The foreman on the job was also hands on and good to communicate with me. You can tell they care about their Customers and who they hire.Nice to see this kind of quality service . A+++++

I would not recommend them to anyone. If I was Owens Corning, I would be ashamed to let them use our product. We chose Charleston Roofs & Windows because they had Owens Corning. Now we wish to God we would have never picked them.

Had a great experience, new roof looks fantastic. Thank you Eric and Grady for making the process so easy.

They were the second company I contacted. Because of their ability to do the entire interior paint and the timeframe in which they could do it, and the personality of the salesperson, was why they were chosen. We made our decision before I read any reviews. T then I read all their reviews. I had three neighbors get their roofs replaced in the last month. I noticed none of those had drip rails installed, which is required by code where we live. It wasn't required when the home was built, but is now required when you do a roof replacement. Charleston Roofs & Windows were the ones to tell us about it. They also ungraded our roof to the architectural shingles at no extra charge. These guys are just the best. We weren't home during the work, so my neighbors watched. They all came over praising what a great crew there was! Absolut I would absolutely not go anywhere else!

This was a great experience. Very professional.

I already have recommended someone and the roof has been installed.

Some of the best communication I've ever had with a contractor and it was consistent throughout the entire process.

They were great from start to finish!

Michael, along with Adam, were the two gentlemen who came to our house. They did a phenomenal job from the start to the end. The office staff has been very transparent throughout the insurance process. Everything from top to bottom has been a wonderful experience.

Best home repair I have had to deal with - they even handled everything with the insurance company, getting permits, and all of those details. All I had to do was initiate the claims process, and CR&W took care of it from there.