Exceptional combination of craftsmanship and value
We have a very old bootlegging-cabin-over-the-years-turned house that presented plenty of problems, but because of the thoroughness Charles Window & Door implemented, our old cabin looks basically brand new (and now will hopefully last another 100 years!). It really takes experience to master working with Hardie Board, and they've been doing this for a long time. They were inexhaustible, relentless in attacking every problem, and super professional and pleasant to deal with—which any major construction job will require. We very much appreciate their patience and for seeing this job to the very end. Thank you Niko!
The work crew at Charles Window and Door understand that the customers property is a reflection of their community and they ensure it is built to last with maximum curb appeal.
The crew and staff were fantastic at the beginning of the project. However, as the project moved on there was a lot of delay lack of efficiency. The project manager was stretched too thin, and there was no respect between him and the crew. Finger-pointing in both directions. I reached out to the office staff and they were responsive, but I requested that the owner reach out to me so that we could have a discussion about the final details. The owner would not contact me. This was very unprofessional and I did not appreciate it. We pulled through the project and it looks beautiful, but it was not without stress and frustration.
I would most definitely recommend Charles Windows for siding and window work. The Project Manager, Nigel, was especially helpful and responsive to my needs. The company always made me feel that my job satisfaction was paramount.
After completing many home projects this year we have learned that it’s very unlikely for any project to go 100% smoothly all the way through. We did have a couple of issues come up with our Hardie Plank Boards siding installation, but the issues were addressed promptly and fairly, which is quite a find. Many other companies “pass the buck” and the customer is caught in the middle, not so with Charles Window. They assumed responsibility and made the necessary corrections quickly. And our siding looks great!
Great experience from start to finish. A big selling point of working with Charles Windows & Doors is the experience of their team working with Hardee siding, and that experience definitely shows with the quality of the job. Could not be happier with the crew, the work or the results!
These guys really know waterproofing. The team on the ground was exceptional, and did really thorough work. Our home is beautiful and now when it rains (thank goodness for rain!) I don't have to get out the buckets! :-)
They were timely, efficient, and did a really good job.
Some say 80% of any project takes 20% of the time, and it's that last 20% that really separate the good from the best. This is entirely true of Charles Windows and Doors. My experience was that the big pieces went up smoothly, and the finer details were poorly executed, if at all.
Charles Window and Door did a great job replacing the siding on our house. The project manager made sure the work being done was to our satisfaction and responded quickly to any changes we requested. He was also helpful in explaining why things were being done the way they were and for making recommendations that would enhance the final look.
We have used Charles Window and Door on three different occasions and all three times we have enjoyed the experience and we have referred them to our friends and neighbors who are also using Charles Window and Door Company.
The service I received was excellent from appointment scheduling to the installation of 8 replacement windows in a commercial space. The installation crew was very courteous, showed up promptly, covered the space with tarps and left it spotless. My project finished well ahead of schedule and on budget. I highly recommend working with Charles Window & Door Company. Thanks!
They were on time and did the best they could.
Excellent customer service, price and quality of work. I would highly recommend them to anybody looking for a quality window and Hardieboard installer.
Charles Windows did a quality job for me from start to finish.They worked with my homeowner's assoc. to everyone's satisfaction.They are very competitive in price....I had three bids.They are a local business, which I like to support. I am a happy camper!!!
Terrific workmanship and professional handling from start to finish.
We had a time frame that the company sent the wrong windows so it was drawn out but it wasn't their fault. Keith was most communicative and thoughtful about the whole procedure. The brought the wrong product and we had to wait an extra 6 weeks.
Charles Window & Door Company did a wonderful job. I would recommend them without hesitation.
I did feel in good hands throughout the process, from initial sales presentation, through updates on the manufacture of the windows, to installation. I didn't feel concerned during the process that some unexpected problem would pop up which Charles Windows would not address to my satisfaction.
My installation property brothers, Sean and Chris were amazing in there craftsmanship and diligence. They were extremely considerate, the job site was cleaned every day before they left and the windows look amazing.
I'm asking myself today" why didn't I do this sooner" ? With all new windows and three large patio sliders the environment within our home has changed for the better! Lower PGE bills and it's so quiet inside now we don't even hear the neighbors motorcycles! Our entire experience from the first sales call to the final walk aroundhas been five stars all the way. Every one at Charles Windows is an employee and dedicated to getting the job done RIGHT the first time! We also used their company to update the entire siding to our home with Hardee Board and new insulation, perfect in every way! Thank you Niko and staff you are the Best in the North Bay Area! Linda F.
Charles W&D did a great job. They were flexible with some ad hoc changes, and the workmanship seems to be top notch. I would certainly recommend them for siding and related work.
Areas Of Satisfaction - Very professional and quick, the windows made a Huge difference in keeping my house warm and they look fantastic!
We were very happy with Charles Window & Door Company and we look forward to doing more windows and doors with them in the future.
Communication - Charles Window & Door Company was outstanding from the first phone call on. From the first phone call of inquiry everyone was not only thoughtful but very efficient and helpful.
Recognized Excellence - Everyone from Charles Window & Door Company has been very wonderful.
Additional Comments - I have been very happy and very impressed with Charles Window & Door Company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Charles Window & Door Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys