I was most satisfied with their response to an un-forseen issue and resolved it for us.
Great experience from start to finish. We replaced all our stucco with hardie plank. Chapman staff were efficient and thorough. Onsite crew were perfectionists. We are extremely satisfied customers.
I am very satisfied with their workmanship and I highly recommend them.
Real people doing great quality work!
The craftsmen who removed the stucco and installed the siding were precise, friendly, responsive. The job took almost a month and they were here on time and constantly working . There are always unexpected issues in a project like this. Al and Dave were very accommodating and helpful in resolving the issues.
Outstanding service.....from start to finish Chapman exceeded all my expectations.
Overall, had a very positive experience. We love our new doors & the customer service was very good. The job took slightly longer than they anticipated, but they finished as quickly as possible and they were nice to work with. We would use again and highly recommend.
I think they are all very courteous.
We have used Chapman Windows and Doors several times and have replaced 5 of our outside doors, 3 skylights and several windows in our home. They always do a great job and the quality of the products and installation are exceptional. We will certainly be using their company again in the future.
Awesome workmanship! There is not a single aspect of our door installation that was not performed in a professional manner. The entire process, from meeting with Neil to receive his input, to the final installation was handled in the manner that the Marshall's have come to expect from Chapman! Suffice to say, Proud craftmen representing a superior company, demonstrate that pride and respect to the customer's they serve. This was our third dealing with Chapman Windows, but it won't be our last!Howell and Ginger Marshall
Yes, but with a caution. I think that the crew was fantastic and the accountant is great, but the timeliness of when you purchase the window to when it actually happens is really poor. It's so long. I love the team that comes and they're fabulous, and that's the only reason I have them back. We ordered windows in February and it's May at the earliest if not June or July.
Fantastic looking door. Meets all our expectations (inside and out).
Easy to work with, very professional, fair cost, good product. Kept appraised of all the steps to be taken. Very limited disruption to my home. Cleaned up after installing.
They did a good job. The windows came in when they were supposed to. The job took them a half a day, they're really good. This is our third time using the company.
Chapman Windows and Doors was very professional.
I was most satisfied with the job quality and efficiency.
Very professional staff and very knowledgeable about their products. I would recommend them for small to any large renovation.
The crew was very good, clean up perfect.
Very professional organization from Michael Chapman down to the installers. Very satisfied with my installation. Thank you.
Chapman Windows and Doors is a great company. They are very professional and extremely responsive to calls and emails. They did a quality job installing my sliding door and fixing water damage. They also fixed the source of the water damage. My basement was stayed dry through all the rain that has happened since.
They did the sliding door for my neighbor. She was very pleased with the result.
Communication and workmanship.
The Team at Chapman Windows did a fantastic job with our home renovation of new windows, doors, shutters, etc. They were timely and professional while being receptive to our every question and need. Highly recommend them to friends and colleagues.
Dan was very responsive to our needs and questions. Kevin (the sub-contractor) who installed our windows, shutters and doors did a really exceptional job.
Everyone we worked with was very professional and knowledgeable. We also appreciated the follow-up visit after the doors had been in for a few weeks.
I was most satisfied with the quality of the workmanship and the materials. The project management was good.
Outstanding experience. Excellent workmanship, highly courteous service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Chapman Windows, Doors & Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys