The experience we have had with your company has been exceptional with the exception of a lack of communication about the windows we are waiting to have replaced.
Champion Windows did a professional job. The quality of windows seems very good! (I don't burn my hand when I touch the glass while the sun is shining!) Installation went smoothly, price was good, service was good. We are happy with our purchase.
The 4 star rating is because they tend to call, text, and email TOO MUCH.
The door and window are great but small install details soured the experience
the sales person was extremely knowledgeable
I didn't like how he was annoyed that we didn't say yes right away.I don't know why you would call me to tell me that my windows were ready and install a broken window, I really want a brand new window. I feel now that just replacing the glass kinda ruins the integrity of the window. I want it replaced not just "fixed"
When he said the window would be encased with vinyl I didn't think he ment cheap sticky trim. You think your doing something good by replacing an ugly rusted, previously flooded, afraid of mold, crusty window and think your going to have something that looks like new but doesn't fix the problem because you had invisioned something encased in vinyl and wouldn't see the rust because you thought it it would be smothered with calk and covered with vinyl and now have a broken window. Overall don't put in broken windows.
Have talked with friends and family already.
One of the windows was remanufactured and is already having to be replaced. Otherwise, it would have been a five-star rating.
The windows are great, but they forgot to plug a screw hole and trying to get customer service is near impossible.
Very good 👍
We have had a terrible experience with Champion. Do NOT use this company.
The windows are great but the two installers were fantastic!
Champion was actually quick, easy, and convenient for me. We made an appointment on Monday. By Thursday, they were at my house giving me a quote. They were quite professional while walking me through the entire process. They texted me while we were waiting for the windows to come in, to let me know I had not been forgotten. Most companies do not do that. They were so helpful. They even text me about the installation. Their windows are awesome.
Champion Windows was better when it was locally run instead of being run out of Ohio.
Everything from the sales representative to the installer was very professional and amazing.
One of the windows was broken and I have to wait 8-10 weeks for a replacement
The customer service stinks. I have never run into such bad service. You're encouraged to give your opinion, and no one answers the phone. The only way you get a response is saying you want new windows. Otherwise, you leave a message and they do not call back. There is a good chance the product will be damaged or not fit. The caulking was done incorrectly. Only one installer did well.
The windows look & function amazingly.
If I knew anyone looking for windows or doors for their home I would highly recommend Steven Miles and Champion windows for any of there needs.
I like the windows, they are great. I would refer them to my friend, but they are priced too high.
I was very impressed with the salesman and the quality of the windows. They weren't the cheapest or most expensive, but they were the best quality for the price The installer had a bit of a potty mouth but did the installation well. We took in four bids. Some bids were twice as much and others were cheaper. The salesman was great. Steven gave a full demonstration that left me feeling very comfortable.
4 of the 5 windows have been great Still waiting on the last window frame to be replaced. I am very unsure on the timeline of this and no one ever seems to be able to give me a straight answer, water gets in between the panes when it rains
Even with the buy 2 get 2 free deal the price was high. I was notified in September that my windows would be in ~10/12. I called Champion on 10/19 because I hadn't heard anything and was told someone local would call me. They didn't. I called my salesperson at the end of October and left a message and miraculously the next day got a call that my windows were in.
The work was done effectively and they cleaned up very nicely. The window quality is excellent.
It is challenging to get good customer support.
Already passing to friends and co workers.
The windows are beautiful, they took over three months to arrive however, 6 weeks past the quoted time. We have waited an additional three months to have our additional windowsills installed, as well as a cooler insert and a new screen that arrived damaged. Still, the quality of the windows, the materials, and the installation are very very good and I would recommend Champion despite the problems, but with full disclosure of what happened.
They were very kind and very efficient.
I was really surprised when the person came to install the windows, it was only one guy, and he did a fantastic job.
We didn't get exactly what we thought we were being sold. We're happy with the windows and what we have. The arrangement is not exactly what we expected.
Door doesn’t fit right.. crew reordered
The windows are wonderful. I have two more that I would like to replace.
Received windows as ordered if not when promised
They did a good job, and I would recommend them.
Still waiting on resolution to problems with installation, but I do like the quality of the windows, I've had them before.
The windows are great, but the service is very slow.
Communication was nonexistent and management acted annoyed when I requested updates for my project
They are excellent communicators.
When you call and leave a message, they don't return your calls.
Customer service has gone a long way downhill this time. Still have warranty work that hasn't been taken care of . And of course nobody has contacted me. Don't quite get the problem. They have known about this since the middle of april
NOT a chance!!! You guys suck!!!
The work on our windows started 6 hours late, the workers were there until 10:00 p.m. We did not see the workmanship until Saturday morning. Caps were left off screws that were installed, sealant was installed and with the time being a constraint workmanship suffered,
from the beginning of the bid it was a joke...sales sold me on something that was not a option...then dude left no one said a word ...I called and called..only positive I guess was the installation..but that took extra long too..for the money spent..I hate the windows and it sucks
I would highly recommend Champion Windows for excellent quality product. Very professional. Extremely happy with the job from start to finish.
Champion has the worst communication with skills. They say its radio silence but the drop the the ball and then your lost trying to get someone to answer your questions and even call you back.
Champion made every step of this process easy. Everyone who came to my house was friendly, knowledgeable and hard working. I love the windows. I immediately noticed how much quieter my house is and the furnace turns on less frequently. Thank you Champion for the beautiful windows and for having such amazing employees!!
They were easy too work, and great. They completed the project earlier than expected.
All communications were professional and pleasant and the quality of the product and installation were first rate. Scheduling had issues and the installers almost never closed the door after bringing in materials even though temperatures were sub freezing.
They delivered what they promised!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Salt Lake City as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys