We were happy with Champions sales person who presented the product and was patient as we changed our mind about the style of some of the windows in our whole house window replacement. The installers were friendly, professional, and efficient in the installation process. One window had been incorrectly measured and it took almost 3 months to have a new window manufactured and installed, which meant that the final window was not installed until December when winter and cold weather had arrived. When a problem with one of the windows was noted, the problem was corrected within 3 weeks of calling the company. I was happy with the way this claim was handled both by the person that I spoke with when I first reported the problem and by the person who came out to check out the problem. The repairman who then came seemed to understand the problem and quickly made the repair. We will have to wait until the next wind-blown hard rain comes from that direction to see if his repairs were successful. Overall our Champion experience was a positive one. Champion windows were a very expensive replacement for our home, but we believe that quality is not cheap.

We ordered almost 30 windows in May of 2024, our order was measured incorrectly, inital install crew installed 2 windows in the incorrect location, told us it was our fault and they wouldn't fix them. We have since spoke to several people about this and no one can give us a clear timeline or statement on our they will be replaced. Another window came broken. They have been to our house 5 times to replace it with a new window and everytime the measurements have been incorrect. We were refunded a portion of our money by Dave Conger, received a refund, then told we have to pay our portion of our refunded money. We have not paid it yet as our job is still incomplete but I have called customer service and emailed Dave Conger with no response back. The windows are beautiful but everything good about champion stops there. Terrible customer service and a very stressful experience for an expensive product which we still don't have a finished project almost 1 year later.

Overall poor quality in service delivery. Many of the window and all doors which were delivered for installation turned out to be the wrong size and had to be reordered resulting in massive delays and the need to install during the winter months. The person who measured them initially only had one job and he failed. Rather poor communication throughout with feedback to our questions often not resulting in responses. Too many cooks in the kitchen and not one person as a contact who was pro-active and communicative.

No, I would not recommend Champion Windows of Salt Lake City to a friend.

My sister recommended Champion because of her excellent service. She had a small issue after a couple of years, which was immediate resolved.
I love them! I would recommend Champion because of how accommodating they were to our needs and for the installers who were great with communicating the process status, making sure to cover things to keep them from getting dusty and cleaning up afterwards, as well as giving us useful tips.

The quality of the window is amazing and manufactured very well. The insulation from the outside elements is amazing!

I already have recommended Champion to a co-worker, but I do not want to give his information to Champion without his consent.

To long to get windows! To may problems with ordering wrong size! Broken windows when they came!

It has been 15 months since original contract. There have been extreme delays and issues all along. The window quality is poor. The installation quality is poor. I'm still waiting on multiple replacement windows. I've been lied to multiple times. Customer service is poor.

12 windows and trim wrap were contracted on September 15th 2023 for $19,390 with an estimated installation timeframe of 8-10 weeks. Window wrap material was amended to Royal Brown on October 26th 2023. Owner paid 90% of contract fees in December 2023 (after materials were onsite and work was to commence). Windows were installed inadequately in December 2023 with regards to alignment, caulking, insulation, and wrap quality. Champion assessed them and agreed to completely redo the install. In May 2024, Champion employees came to redo the install and realized the window frames have a substantial amount of brown caulk on them which they could not effectively remove. Champion decided to manufacture new frames to install. Frames were received and work resumed 10/2/24. There are many issues with the frames/windows – none of the casements will close, two of the double-hung frames were incomplete, and the employees are incapable of completing the wrap. Champion still has 90% of my money, left the jobsite in poor unfinished condition, has not provided any plans to finish, refuses to refund any money (even temporarily to align with the contract) and will not take my calls. Some of the windows are yet to be replaced/finished.

7 months to have 7 windows installed is totally ridiculous will not recommend this company to anyone 😑

Hire people who can measure windows correctly.

Based off of your prices and the experience with your salesperson, I would’ve recommended Champion. But I feel like the installation crew kind of ruined the experience for me. I hope I don’t need to get any more windows for a very long time.

Champion Windows of Salt Lake did an excellent job. The windows arrived earlier than promised and were installed promptly a month earlier than expected.

Work is still in progress and corrections to walls and broken window have to be made. How could anyone in my situation recommend such a business to anyone unless if it was windows for free and not $45000

They have NO customer service

Every person I talked with at Champion responded to my questions professionally. A representative called right after the install to make sure everything was perfect. It was.

My windows have been leaking and it has taken a really long time to get them fixed.

I would never use Champion Window again, it took over 5 months to receive the windows and door with zero communication other than a standard email that I am sure was auto generated because no one would respond back with questions.

Very professional sales and installation crew. Great product!

False advertising regarding "buy 2 get 2 free"
Glass was left on my sidewalk.
Complete bullshit ads.

Windows are beautiful and add so much to the aesthetics of our home. Windows are also energy efficient and easy to clean. Initial sales and install went well.

Great product. Windows seem to be high quality. Sales person was able to awnser any questions we had and did a great presentation to explain the advantages of using Champion Windows.

I think the organization is at odds with its staff in so far as the organization is unable to deliver what the staff reasonably has promised. The organization seems to be hidebound to policies forms, and phone calls, and emails that seem irrelevant to the actual performance of what’s promised. The staff that I dealt with was great. The organization not so much. My hunch is the whole business could do a lot bette if it fired an awful lot of people And got rid of some of the policies. Also, the contract I signed was a vote of no confidence in the customer and the company. It presumes lying on the part of both the company and the customer and announces that neither party should hold either responsible. I think it’s paranoid driven by some previous experience and a bunch of lawyers. It is a horrible, horrible, horrible way to go. In my case, it was not necessary, but the idea that you can control someone’s first amendment rights to complain publicly about a company that doesn’t perform is bizarre and actually quite UNAmerican.

Sales was smooth, install was sub par, windows are efficient.

The quality is good but I do have problems sometimes closing the front left window.