I was not pleased with the experience as a whole

Our door was delayed because the door broke in transit. I had paid the day of install payment But then it was canceled and they did not refund that money so I sat there having paid 90% for a door that I had not yet received or even if I was going to get it . I did not get a good reply from customer service or any reply at all about the money. From order to installation, it was almost 6 months which is way longer than we expected. The installation job itself turned out not as expected because the person who measured the door measured the wrong height, and our door was too small by two inches so they filled it in with white frame fillers, and it looks kind of icky. But after six months, what am I gonna do? I need a door.
Would not recommend if you are looking for a company with speedy excellent service and communication. It was a however a budget friendly option. So 2 stars

First of all the head installer named Angelo was amazing and over the top. He had another installer with him that did a careless job. Angelo had to come out two more extra days to redo the windows and clean up the unprofessional work that was done by the other installer.4 windows took 3 days. The windows were not the correct size when they arrived. Not sure how that happened when the sales guy did a rough estimate and then another guy came to do a more precise measurement.

Wrong windows were measured to begin with so original order was not correct. Then once corrected windows were wrong size on second attempt. First install crew was very unprofessional and set sliding glass door frame down on asphalt outside our home. It had black tar scratches all over it. Caulking around windows is sloppy work and no house wrap was put in place when installing new windows. We tried to communicate with champion multiple times about getting a discount for all the trouble but were given the run around multiple times.

It took almost 1yr to receive our broken windows that were damage by you! Plus 2 windows that needed to be redone!
unacceptable! We were given the runaround! They weren’t done, they were on their way, there was a glass shortage, and sometimes not even returning calls!

Champion came to repair the original window that was replaced in January that was already damaged and no seal. When they showed up, they only brought a frame and did not realize the whole window was being replaced. We are now waiting an additional three months for a new window. They also looked at the bathroom window that was installed in January and the seal is now all falling out. They will have to order that. Also, the original order for these windows was in October.

Placed the order in May 2024, they didn't get out to install them until November, and even got a couple wrong (size, window obscurity, didn't meet the Energy Star rating for my geographic area) so they had to send those back for different ones. Those replacements weren't installed until March, 2025. The windows are also very expensive compared to windows you can get a the local big box store. Finally, customer service is really non-responsive. Key word is "NON"... they don't respond to calls or emails.

Terrible customer service.

We were happy with Champions sales person who presented the product and was patient as we changed our mind about the style of some of the windows in our whole house window replacement. The installers were friendly, professional, and efficient in the installation process. One window had been incorrectly measured and it took almost 3 months to have a new window manufactured and installed, which meant that the final window was not installed until December when winter and cold weather had arrived. When a problem with one of the windows was noted, the problem was corrected within 3 weeks of calling the company. I was happy with the way this claim was handled both by the person that I spoke with when I first reported the problem and by the person who came out to check out the problem. The repairman who then came seemed to understand the problem and quickly made the repair. We will have to wait until the next wind-blown hard rain comes from that direction to see if his repairs were successful. Overall our Champion experience was a positive one. Champion windows were a very expensive replacement for our home, but we believe that quality is not cheap.

We ordered almost 30 windows in May of 2024, our order was measured incorrectly, inital install crew installed 2 windows in the incorrect location, told us it was our fault and they wouldn't fix them. We have since spoke to several people about this and no one can give us a clear timeline or statement on our they will be replaced. Another window came broken. They have been to our house 5 times to replace it with a new window and everytime the measurements have been incorrect. We were refunded a portion of our money by Dave Conger, received a refund, then told we have to pay our portion of our refunded money. We have not paid it yet as our job is still incomplete but I have called customer service and emailed Dave Conger with no response back. The windows are beautiful but everything good about champion stops there. Terrible customer service and a very stressful experience for an expensive product which we still don't have a finished project almost 1 year later.

Overall poor quality in service delivery. Many of the window and all doors which were delivered for installation turned out to be the wrong size and had to be reordered resulting in massive delays and the need to install during the winter months. The person who measured them initially only had one job and he failed. Rather poor communication throughout with feedback to our questions often not resulting in responses. Too many cooks in the kitchen and not one person as a contact who was pro-active and communicative.

No, I would not recommend Champion Windows of Salt Lake City to a friend.

My sister recommended Champion because of her excellent service. She had a small issue after a couple of years, which was immediate resolved.
I love them! I would recommend Champion because of how accommodating they were to our needs and for the installers who were great with communicating the process status, making sure to cover things to keep them from getting dusty and cleaning up afterwards, as well as giving us useful tips.

The quality of the window is amazing and manufactured very well. The insulation from the outside elements is amazing!

I already have recommended Champion to a co-worker, but I do not want to give his information to Champion without his consent.

To long to get windows! To may problems with ordering wrong size! Broken windows when they came!

It has been 15 months since original contract. There have been extreme delays and issues all along. The window quality is poor. The installation quality is poor. I'm still waiting on multiple replacement windows. I've been lied to multiple times. Customer service is poor.

12 windows and trim wrap were contracted on September 15th 2023 for $19,390 with an estimated installation timeframe of 8-10 weeks. Window wrap material was amended to Royal Brown on October 26th 2023. Owner paid 90% of contract fees in December 2023 (after materials were onsite and work was to commence). Windows were installed inadequately in December 2023 with regards to alignment, caulking, insulation, and wrap quality. Champion assessed them and agreed to completely redo the install. In May 2024, Champion employees came to redo the install and realized the window frames have a substantial amount of brown caulk on them which they could not effectively remove. Champion decided to manufacture new frames to install. Frames were received and work resumed 10/2/24. There are many issues with the frames/windows – none of the casements will close, two of the double-hung frames were incomplete, and the employees are incapable of completing the wrap. Champion still has 90% of my money, left the jobsite in poor unfinished condition, has not provided any plans to finish, refuses to refund any money (even temporarily to align with the contract) and will not take my calls. Some of the windows are yet to be replaced/finished.

7 months to have 7 windows installed is totally ridiculous will not recommend this company to anyone 😑

Hire people who can measure windows correctly.

Based off of your prices and the experience with your salesperson, I would’ve recommended Champion. But I feel like the installation crew kind of ruined the experience for me. I hope I don’t need to get any more windows for a very long time.

Champion Windows of Salt Lake did an excellent job. The windows arrived earlier than promised and were installed promptly a month earlier than expected.

Work is still in progress and corrections to walls and broken window have to be made. How could anyone in my situation recommend such a business to anyone unless if it was windows for free and not $45000

They have NO customer service

Every person I talked with at Champion responded to my questions professionally. A representative called right after the install to make sure everything was perfect. It was.

My windows have been leaking and it has taken a really long time to get them fixed.