They were professional and clean. They also explained everything really well.
Champion Windows of Richmond was very professional and on time.
Champion Windows of Richmond provided great customer service!
I had neighbors who inquired the next day and several drove by to see and get the number from the sign in my yard. The product advertises itself.
my installer was great, very professional.
The customer service needs a little improvement, but overall our experience was great.
I was quite satisfied. I had windows put in by Champion about 20 years ago. I was pleased with their follow-up and commitment to quality service.
My friends do not need windows at this time
If I know someone I would them to give Champion a look
Very nice workers
Professional, proactive and prompt
My experience with Champion was smooth & easier than expected. I would definitely to anyone looking for windows.
They do deliver on all their commitments.
Because my brother, Bruce Donald, had a good experience and referred Champion and now I have, the "plus column starts to add up.
They did a good job.
Timely installation. Courteous installer who took his time to make sure job done right. Cleaned up after himself. Also made you feels he cared about the quality work he does
The job was done well to my expectations. Workers did it quickly and cleaned up after themselves. They were very polite and I love the job they did.
Great people to work with
This sunroom was a gift I gave to myself and I will never regret it. As with any construction project there were some frustrations, mostly due to things out of the worker's control, i.e. a small customized window took way longer to come in than it should have. My overall experience was positive, however, and it was mainly due to the Installation Supervisor. He is the main reason i chose to go with Champion over the competing vendor, even though they were several thousand dollars cheaper.
Even though 1 window was frosted that wasn’t supported to be and the screens haven’t arrived yet, I am happy with the appearance and installation.
The product is excellent. The wait was very long but it was due to supply chain issues. The actual installation and product are high quality. I'm happy with it so I would recommend them.
They came out and measured the windows wrong. The then had to reorder the windows. They left the ones in that were way too small. They didn't measure right the first time. I still haven't got my screens.
Expensive but extremely well built windows
The quality of the work is great! I have used them before, so I know what to expect.
With being likely to recommend Champion Windows of Richmond to a friend, it was a 5 at first, but now it's a 4. The issue has been the product not being correct initially. The product itself is fine.
I am so pleased with Champion Sutters...I'm working on getting a Champion house one project at a time.
Professional and knowledgeable. Everything went smoothly
I was promised a $50 gift card. I still have not received it. I have called and asked about it, and left messages, and no one has resolved the issue.
The two guys who installed the windows were very great and personable. I don't remember their names, but they worked very-quickly. It was a great experience overall.
They were very efficient and thorough. In all, they did a great job.
They did a dynamite job.
Champion Windows of Richmond has been the best customer service I have ever dealt with.
They did good work and they were polite. We had no problems.
I am very disappointed with the length of time it has taken and with the cost. I've been making payments and have not completely had my full order of windows installed.
Yes, was very done .
The installers were good, but the customer service was not.
The staff was excellent. I had no problem out of anyone. Coming from the guy who came out and put it together then the guy who put it together ,it was all good. Only thing is one of my doors is on the back order but that is not their fault.
The gentlemen were very professional and answered any questions I had.
Front Door and Back single door are great. Basement French doors are good , but we need someone to come and fix back french doors - Gap at bottom and see outside from inside
The windows are beautiful and the warranty can’t be better!
They were good but it was pricey.
Everyone that came to my house was very professional. When I called Champion, they were very courteous and understood and addressed my concerns.
I am amazed at the difference Champion windows have made to my Condo, am so pleased, Thankyou so much.
The crew that worked and did my windows and door are amazing would recommend them to my family and friends.
I find this company to be very friendly and very professional. They really want you to be happy with their products and will bend over backwards to make sure you are satisfied.
They were great! Fast, pretty efficient and the installers were amazing!
They did good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Richmond as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys