Price and quality

From beginning of sale to the installation of door, I have had the privilege of working with thoroughly professional staff. The quality of the door and the guarantee of craftmanship is impressive. And last but not least, Champion's customer service exceeds all expectations. I give them an A+ excellent grading!

Your installation people do not like to return calls. We do not believe the installation was done according to what your salesperson promised

The entire experience was very pleasant! Archive was very professional and helpful. I ended up moving in the middle of the process, Archie handled the transfer and came to my new property to design a four seasons room that fit perfectly.

Excellent quality.

I have only had my windows a few days but what really sold me on them was the warranty

Jim, Dan and rocky were thorough, knowledgeable and professional in building our sunroom

The salesperson was great. The timeline was impressive. The price matched what we were looking for. Installation was going well and quick. i signed off on everything (windows themselves looked great). I was blinded by their beauty and didnt notice the busted drywall, and gaping framing around every window. If this is a normal issue, i would have appreciated a heads up that it could happen. Im a little unsure on how to go about addressing this but it will require a lot of fixing - an extra cost & makes me bitter about the new windows.

Very professional, reasonable pricing, stayed on schedule as agreed upon.

I like the product and the customer service was responsive when I had issues. The installation was too fast which created problems that required multiple visits.

The person that sold us made it to believe the windows were made here

Absolutely! We are very pleased with Champion's installation of two screen rooms. We can't wait to enjoy more of the spring, summer, and fall seasons without getting bitten by bugs (mosquitos). Although we have lots of trim painting left to do (our idea). when we're done with our finishing touches, it'll be wonderful adding more to curb appeal, and the value of our home. Thank you, John Hurst, Archie Griffin, Jim (Jimmy Jam), Justin, and Dan (Dan the Man)!!!!

Still not complete....missing parts.

Project results ended up being exactly what we asked for, team did an excellent job of staying on track with timeline and answered all of our questions along the way which created trust between us and Champion Windows of Indianapolis

I had a very bad experience with another company who installed my back door. And was really worried that Champion would be the same experience. I was 100% wrong. Champion was very professional with the way they showed up on time to appointments and the email and text communication to the completion of my windows I would recommend to others to use their business.

Any future recommendations or personal purchases will depend on how my issue is resolved.

No comment necessary as each person's experience will not be the same.

Everything went well from purchasing to installation. Everyone I had contact with was very nice and helpful. Any concerns they there with an answer. Very pleased .

Windows installed in July. They filed a lien on my home in Aug. I never even got the chance to make the first payment and was never billed.

They did an excellent job all around! Very satisfied.

Quality windows…everyone was wonderful

Great quality windows

Are tech Bob and Steve arrived on time and got right to work and completed an hour earlier than expected. When work was completed they cleaned everything up and Bob explained and showed how the windows worked. I do have one issue is that one of the windows replaced in the living room mechanism to lock the window when raising is not working when I attempt to release the lever .

No

I was satisfied with the entire process from start to finish. The process was made very easy by Champion Windows.

We had an extremely disappointing experience with the timeline of the installation of our project. To make matters worse, I sent an email expressing our disappointment to a regional supervisor (Jordan Deeb) whose name was given to us by our project supervisor a week ago, and they have not responded.

We love the view from inside looking out & looking in from outside of the new windows!

Getting bothered by surveys.

See below

Overall our experience was great. It started with an exceptional sales person Dre and included a great install team and customer service team when we had additional questions or concerns.

I had no problem with getting a good price on the windows and the people processed with the installation and I am happy

Windows, yes. Doors, no.

I love my windows, not happy with the doors though.

This is the second job that we've chosen Champion for and they delivered yet again. Everyone that we interacted with along the way was professional, courteous, and kind. When the time comes, we will definitely be calling up Champion again.

Great product and service.

Very professional and did quality work

Yes. I’m very pleased with the company I love my new windows

Our 3 season porch is very nice, love the windows!

We were lied to and mislead throughout the process, which Champion has admitted to us, and they’re selling product on faulty advertising. We purchased a 3 seasons room on 5/19/23 and we’re told we would not need to spend any more money to condition the space because of the Comfort 365 windows and small size of our room (180 sq. ft.) Which was exactly what we wanted because we, from the start, did not want any external or additional air conditioning units. Once installed, we started using the room during the day and it was consistent 10-25 degrees HOTTER than it was outside. A construction manager visited us and agreed that the 80-90 degree outdoor temperature was like AC compared to our sunroom. Since it’s been a hot summer, I even asked if it was just due to the heat and everyone assured me the “windows use argon gas insulation and are double paned to keep your sunroom warm in the winter and cool in the summer,” just like their website claims. Our sunroom reached 115 degrees on a 90 degree day once. It also doesn’t matter if we leave the windows open or closed. Customer service told us we could have the project removed and refunded, yet that was a lie. After being told we don’t need a cooling unit, we now need a ptac cooling unit. They did install a ceiling fan for us, but it just pushed hot air around. Their new solution is one we adamantly do not want and never did, an ugly, space consuming, loud, unwarranted (because they won’t give us the warranty,) ptac that will cost me money to cool a room from 115 to 75-80. Oh! And because it’d be installed later in the process, they’d have to alter my windows to be uniniformed, which this construction team did not recommend. I asked if they could check to make sure we received the correct windows or have the glass replaced because of the huge discrepancy and they told us no. Furthermore, after hearing our issues, the construction manager told me to imagine a car sitting in the sun for the 3 seasons room. That the greenhouse effect would also happen in our sunroom, regardless of the windows, even though their sales rep and online advertising states very differently. Champion blamed their new and inexperienced sales rep, though we blame Champion for not adequately training their sales reps and not telling us when our protect was measured that we would need a ptac to achieve our results. Now they’re only option for our problems is this ptac we never asked for. We’d like our money back, considering our 3 seasons room can now only be used for 2 seasons and we were sold on false advertisement. Champion is still forcing an unwanted solution on us, even after we stated ptacs last 8-10 years at best, so we will eventually be paying for that unit. We’ve effectively paid a ton of money for a hot car to be installed in our backyard. I recommended them once after we bought and that customer also shared they were lied to for their project but things worked out. We’re going on week 7 searching for adequate solutions and this company is not flexible or willing to actually listen.

Did work as promised

Job well done!

Champion is way to slow getting product to the customer and communication between order and eventual product arrival is nonexistent.

I would recommend your windows to anyone asking about them. We have had a lot of our friends over looking they loved them.

No for two reasons. I just had to have a new Owens Corning low slope roof installed over the original metal roof installed in 2014. I previously had Champion out three different times to re-caulk the metal roof. Champion did not repair in a timely manner. When Champion installed the sun room, they were not going to install any skirting around the bottom of the sun room. I complained and they added a very cheap vinyl skirting that did not hold up well, so I just spent about $700 to have this replaced. In replacing the skirting, my contractor discovered the water damage and attempted to repair as best he could. The floor in the northwest corner is still spongy.

All contact has been efficient and professional

No, not at this point, I am expecting a visit from your management so that we can show them the discrepancies.

Our sunroom was completed on time and looks fantastic! The quality of the materials is excellent.
Our craftsmanship from Jim, Ben, and Rocky exceeds expectations.

My installers Jim and Keegan did a great job!

Champion Windows has excellent quality.

I felt that Champion Windows did a very good job, and any concerns we had were addressed. We were very pleased.