With my overall experience I would bring champion up a as a option, but not necessarily recommend the company.
I was misquoted the price and had know idea after I signed the contract. The manager called me and explained my sales person was off on her price and left the company. He was rude to me and I said I would talk it over with my husband on what to do and he lied to my new assigned sales rep and said I agreed to proceed with the order and sent him to my home to sign a new contract.
Champion Window overall was amazing. Every step of the way the employees we met were amazing and you could tell that they truly cared and wanted us to have the best.
We had the windows on our last house replaced with Champion windows. I had no reservations about choosing Champion again.
We had a great experience with everyone involved in the process, from start to finish we felt taken care of. Highly recommend and would use again in the future!
Very good experience and are very happy with the windows.
Excellent service. Friendly and professional. Window manufacture completed ahead of schedule.
My experience with Champion was excellent from beginning to finish. Every one from salesman to installers were very knowledgeable and helpful
I’m very pleased with my siding, window and door
They got our order wrong, with a door that opens to the wrong side.
Will never recommend Champion for anything after my experience. Have already steered potential Champion clients away and suggest anyone else to do the same. I had an issue where the sub-contractor for our siding took the removed gutters from our property after telling them explicitly to leave them. Potential language barrier as only a single member of the crew spoke English and would leave from time to time leaving us no way to communicate with the remaining crew. English speaking crew member is who was informed to leave the gutters. Talked with the project lead who said they would reimburse us via gift card ($200), and deliver personally, since the contractors removed our property and could not return to us (assuming they scrapped the gutters). Called the office multiple times (4-5) to follow-up on the gift card and was told we would get a call back from the project lead. We never did and was given the run around since. To this day we have not received reimbursement for our property being taken and have given up trying to get reimbursement. Crew also left their leaf blower after the job was completed and sent their children to the house to pick it up. They could have been no more than 10-12 years old. With the amount of money I spent (~$60k) I would expect much better service all around. To say my expectations were not met is a huge understatement.
The installer was the best. He was very professional, and I couldn't have agreed more.
They were always on schedule. They cleaned up everything and always informative. I am very happy with the windows,
They sold me windows that they don't know if they can make anymore. It has been a month and a half, and they haven't been able to tell me if they can make them or not. The installation supervisor will not initiate a call. I am the only one who makes that call. Every time we talk, he is waiting on the factory to answer a question, when it only takes them a couple of weeks to make the windows themselves. It takes them longer to answer a question than to make windows. This is after they measured wrong, so they have made the same mistake twice. The salesman didn't check to see if it was load-bearing between the three windows, so he measured wrong. They sent someone else out to measure after the salesman, and they also measured wrong. Sometime in April, they brought windows that were too big for my area. Three and a half weeks later, they came and installed the windows that I have now, which are upside down and not what I ordered. They are telling me they don't know if they can make what I ordered and paid for. I am really upset because these are not cheap, and they are not trying to help me resolve it whatsoever. They messed up the measuring. What they brought is not what they sold me, and they will not tell me if they can make what they sold me.
Very satisfied with all stages of the process. Salesman and installer were exceptional. Found a very small crack in one window (very hard to see) but they came out and are in the process of making a new pane for that window. Very satisfied with the problem resolution.
Good customer service.
The installers were on time and efficient and friendly. They did good work too.
Excellent all around
Champion Windows communication was top-notch. I always knew where I was in the process.
I hesitate to recommend companies to friends but - in our home the Champion sales, installation and product were all great.
From beginning to end, everything went perfect. The windows came and were installed early, and I love the finished product!
I would recommend champion Windows to everyone who needs Windows done
They did a great job, and we're happy!
I am very pleased with the work that was done.
No one has contacted us for the crack in one of those Windows after we called got something in the mail saying they were going to contact us but still nothing. We just got them put in and the crack is a stress crack not from us opening we have only opened it once and that’s when I found it
Excellent experience all the way through and high quality window's with great installation
I am a repeat customer and was satisfied previously so paid more than other quotes thinking I would be satisfied again. Took 1 year to have 3 exterior doors installed and no updates until month 10.
14 Custom Windows: Various size windows for a 181 year old home/office, from order to install in 30 days.
They did excellent work.
They did a good job. I would talk to my friends about them. I would recommend them.
Door is still not completed, it has been about a month since original installation, 9 months since ordering door. We are not happy with the installation yet and have had the team come back once to fix, still not right, another last minute cancellation and a no call no show today! There are gaps where you can see sunlight, you can feel air blowing in from the outdoors, the door is seated crooked, on and on. Never again!
This was the worst experience with any company. I had to keep calling them to find out why we were not bring contacted well after our install time. Out order was never sent because they lost a measurement of one window. Nothing would have been fine if I had not contacted the install manger. Several turnover and no call back. We were told for months it would be in a few weeks. It took one year after the contract date to finally get our windows installed. After miscommunication and several no shows and then they didn’t have all the screens and the outside trim to a window. It took another year to get those installed. So it took 2 years to get the job completed.
He was very professional. He got here when they were supposed to, was pleasant to work with, and answered questions.
The presentation and build of the patio was excellent. I would recommend Champion to anyone deciding to add/ replace a patio.
Overall I am satisfied with the quality and appearance of my new windows. However, the screens on two of the windows is not correctly attached to the frame. I am going to ask for a repair on these/
The product and installation were good. Communication was poor.
Quality and value is good, Mira Desai , is a social media influencer, that convinced me
They arrived an hour late,with no notice, broke landscape lights & gaze ball during install. I have caulking between panes of glass which, of course I can't clean. Latch on patio door was installed crooked, so it's hard to latch & un- latch. Now that it's cold, I have condensation on the inside of my windows, as bad as I had with my old windows. They broke the pull chain on my ceiling fan on patio, where they ate lunch(you have to flip switch in garage to turn it on, but they didn't ask).
INSTALLATION WAS NOT DONE AS PROMOTED/PROMISED DUE TO MISS MEASURING OPENINGS
Quality seems excellent so far, already noticing a difference in the quality inside the home. Much less draft and holding the heat in much better with the temperature dropping.
Everyone from Champion was easy to work with, highly knowledgeable, and very courteous!
They are great.
My problem is with their door. I had perfect windows installed, but I'm having problems with the door they just installed.
I ordered my windows in April, but I didn't get them until September. Champion Windows told me it would be 10 -12 weeks, but it ended up being 5 months.
Champion Windows of Dayton never came back to fix the window they installed.
Awesome
The guys are really nice. They came in, did a good job, were considerate of the space, and the work looked clean afterwards.
I am tickled with the windows. The caulking job is excellent, and there is a huge difference. The installer worked by himself, did eight large windows in eight hours, and did an excellent job.
Outstanding quality and service - from start to finish, we were in great hands.
I believe the sales person should be involved in the completion of the entire sale through delivery and finish of products.