Was a great experience for a construction project

I am happy to recommend you guys if anyone asks about windows, but I’m not just randomly throwing out window companies in conversation.

The sales representative, office staff, supervisor, and installation crew, far, far exceeded my expectation.
The quality, appearance, and value for this top of the line product is to be admired.

I am so pleased with my windows. I would recommend you to EVERYONE. They make my home so bright. Thank you very much 😊.

I like the windows, the installer was great, the salesman professional. I think having half screens is not practical.

Patio roof installed in 2015 and windows installed in early 2024. All work done professionally. HOWEVER, Champion is not honoring their commitment to servicing their products. This area needs to be looked at!

very poor work

I would be comfortable recommending Champion to family and friends.

They did an excellent job, the window looks great!

i would recommend them for their windows, which we are happy with the quality. i would NOT recommend them for their vinyl siding install

Sunroom is very nice and well built, but service was frustratiing.

My vynil siding is beautiful and it was completed within a timely manner.

With the crew we had I would 100% recommend champion!

No I am not a happy customer.

Champion is not good about getting back to you, and once they do, your service appointment is months from your call

This whole experience has been a complete nightmare.

I was disappointed with the insulation

After signing the contract the window was installed 9 months later. Four months after installation still waiting for materials. Damaged wood trim was used on the installation. Champion never addressed this issue

I had 6 windows installed, 5 were replacement and one 102” slider new install. The guys were very courteous and hard working but something was not going well with the big one. I had told them from the beginning that it didn’t look right and they said that they had installed many windows before and it was fine. Not! Window does not latch on sides, has 3/16” mismatch on one side, 1/8” on other and everyone who has looked at window agrees that it isn’t plumb. Is it the window itself or install, not sure. The installation was 6/20/2023, I was told 7/1, the crew would be back to correct, bad weekend since 4th of July was then, no show. I called again, no one got back. I called salesman on third try to get window fixed, still no show as of 7/11. It took 3 calls to get invoice for these windows, that was frustrating as well, $13,000 plus and still not good.

I can better answer this after the repairs are made

The initial sales process was standard, to be expected. The post sale communication, installation and overall product was very poor. I hope that there are notes on our case. The number of phone calls that were made, the lack of response or returned phone calls, the extended timeline of receiving screens for our windows, the sloppy installation causing extreme frost on the inside and than finally reinstallation.

We're pleased with it.

Did a very good job!

My installers were very professional and personable. They did a great job and great cleanup! My basement glass block windows look beautiful!

I have already recommended them to my brother in Ohio. I am happy with the product and craftsmanship. We had them do work for us in both of our houses. They took care of our vinyl siding, gutters, windows, storm door, and a lot more work.

the service was lacking

Unfortunately, the windows were not installed properly in November and we are still waiting for remedy more than 6 months later. Sliding windows leave a pool of water on the interior tracks when there is any rain..Air leaks, cold and wet air comes inside! Glass was chipped on a window at installation and now is a huge crack. Wrong size replacement glass ordered twice… Installation manager Sara Toth is friendly, but poor communicator, incompetent when it comes to window knowledge, and over promises results then falls thru.

Very well constructed plus they are made on site.

Disappointed in the installation scheduling and installation.

Took too long to get the project done and when he wasn’t start, the screen door wasn’t installed properly had to get serviced three times to get it, right.

My experience with Champion Windows, without a doubt, has been the worst experience I have had with any business (I use the word "business" loosely; Champion Windows is in my mind a sick joke) in my 67 years.  I won't provide all of the details here, other than to mention that those details have been communicated to four personnel in several conversations I have had with members of Champion's Completion Install Team in Portland, Oregon, which more often than not was the only Champion Windows office I could reach and whose members actually provided assistance, even though I was told that there was little they could do other than forward my questions and concerns to the appropriate Champion personnel in the local office, where those questions and concerns fell on deaf ears.  Instead, I will focus on the experience I had on March 11, 2023, because the details are still fresh in my mind.
This past January, I signed a contract with Champion Windows to have seven replacement windows and a storm door installed.  The installation was scheduled for March 3, 2023.  Replacement of the windows went fairly smoothly, but the storm door didn't fit.  It was two inches too tall, in spite of the space for it being measured by the estimator and subsequently by a Champion employee who I was told would take exact measurements.  Furthermore, the storm door that was sold to me could not be customized in terms of its dimensions.  Why did two Champion employees not pick up the error?  Why was the original storm door sold to me?  Had the measuring expert not complained to me the entire time he was here about his anger at details in the estimator's contract (I told him to discuss the matter with the estimator and not with me) and his dismay with Champion's customer service, which he said didn't exist (something I experienced myself from day one), perhaps he would have done his job accurately and the mistake would have been corrected before installation was attempted.  The measuring expert displayed such unprofessional behavior that I asked him for the name of his supervisor and phone number.  He shot back, "I don't have one."
When the measuring error was discovered on March 3, 2023, the installation manager in Champion's local office in Warrensville Heights, OH, told me that she would send photos and details by text message of three storm door options that were customizable and would therefore could be manufactured to fit the space.  The installation manager asked me to select a storm door replacement ASAP so that she could get it into the production queue.  I received photos of two, not three, storm doors as had been promised, which were screenshots, on March 6, 2023 (hardly ASAP) that were difficult to see or read.  I was unable to see each door's features because they were cut off in the photos.  I wanted a door with a screen.  After a long wait for the installation manager's response, I learned that only one of the two storm door options had a screen.  Therefore, I selected the storm door with a screen.  The installation manager assured me that there would be no additional cost.  However, I later learned that Champion's system, whatever that is, wouldn't accept the order because the replacement storm door I selected cost more than the original storm door in the contract.  Why did the installation manager make a promise that couldn't be fulfilled? This isn't rocket science. The installation manager then informed me that she found a storm door that was similar to the storm door in the contract, although I don't know if it cost the same or less, and Champion's system had accepted the order.  The installation manager didn't provide me with a photo of the "accepted" door.  I am the customer.  I should determine which door I want to purchase, and this decision should not be made by an employee of the company.  I had to ask the installation manager to send me a photo of the storm door, which I received on FRIDAY, March 10, 2023, the day before its installation.
The "correct" storm door was installed on Saturday, March 11, 2023, but not without problems.  After repeatedly asking the local installation manager when the installation of the "correct" door would take place, she finally found 15 seconds on FRIDAY, March 10, 2023, to let me know that the installers would arrive during a time window the following day, SATURDAY, between 12:00 to 2:00pm.  When 2:00pm came and there were no installers, as well as no call to explain their absence, I called the Completion Install Team.  I had rarely been able to reach the local office, and when I did, I either got no response or a recorded message that my call would be returned in 24 to 48 hours.  That deadline was never met.  After a considerable delay, a member of the Completion Install Team was able to reach the head of the storm door installation team.  He told her that he and members of the team were on their way, and in fact, they arrived at 2:30pm, one half hour after the promised arrival window.  Of course, I don't have a life and had nothing better to do, particularly on a Saturday, than wait around with the hope that the installation team might eventually show up.  From Champion's perspective, I'm nothing but an idiotic customer. I greeted the person who seemed to be in charge.  I can't tell you his name because he didn't offer it.  I told him I understood that delays can happen, but that common sense and basic consideration dictate that I would have been informed by text message or phone call that the team was delayed and provided with an estimate of their arrival time.  Among this group was the individual who headed the windows installation team.  For that installation, he called me when he and the team were on their way and gave me an estimate of their arrival time.  I also received a reminder via text message.  Neither occurred before the installation of the storm door. However, I was told by the supervisor of the storm door installation team that he called me repeatedly to inform me of the delay, but I didn't answer my phone.  That was a LIE.  I offered to show the LIAR my phone call log which showed no calls were received during the previous three hours.
The installation commenced by the five installers, however, most members of the team stood around, or talked and laughed during the installation process, while one installer worked and the supervisor, the LIAR, watched.  At about 5:00pm, two and one-half hours after the team arrived, the supervisor or LIAR, informed me that the installation was complete and he explained the operation of the door.  I had asked the local installation manager for a storm door with the same specifications as the door I originally ordered.  I assume, but I don't know, that the handle is the correct handle.  The original door was ordered with a brass handle.  The handle on the door that was installed appears to be pewter or silver.  But if there was an error, that is fine if it means that I don't ever have to have any contact with Champion again.  I shudder to think that I might have a problem and invoke the guarantee, which based on my experience with Champion, is likely a set of lies.
The installers cleaned up, something they didn't do when the windows were installed.  I'm still cleaning up that mess, a mess that includes, among other things, nails and screws.  I was told by the local installation manager that the failure to clean the debris from the site was due to the inclement weather the day of installation.  I don't recall that Champion's promise of cleaning up the debris from an installation is contingent on fair weather.  The bad weather was predicted.  Perhaps Champion should have rescheduled the installation for a day with a better forecast or sent the team back the following day when the weather was good to clean up the debris.
I signed the CoC for the storm door and was presented by the LIAR with an invoice indicating that I owed $457.  That number was incorrect.  I owed $801.  The LIAR called his supervisor for clarification.  Again, his supervisor insisted that I owed $457.  When I protested, the LIAR called his supervisor again, and eventually, the LIAR's supervisor agreed with my amount of $801.  I wanted to make the final payment in the correct amount so that I never have to deal with Champion again.  I wrote a check for $801.  Never in my life have I had to explain to a company the amount I owe or for that matter request an invoice.  Never in my life have I ever dealt with such stupidity on simple and straightforward matter. Throughout this process, it seemed to me that Champion personnel do not communicate with one another or hold their colleagues in high regard, and as a result, mistakes were made.
I have spent an incredible amount of time on a project that was supposed to be managed and completed by Champion.  As I mentioned above, I spoke with several members of the Completion Install Team for what amounted to several hours including my time on hold, but each of the team members told me their hands were tied because they didn't have all the information they needed in order to answer my questions or resolve my issues.  Their job was to get my questions or concerns to the person who handled a particular issue.  But when messages were conveyed to the local office, marked URGENT, there was no response and therefore no assistance.  So employees of the local office didn't respond to me nor did they respond to their own colleagues.
I will avoid naming names of Champion personnel with whom I dealt during this debacle, but I will comment on these Champion personnel and I will give them a grade: The estimator or consultant was very helpful, considerate and responsive.  However, he sold me a storm door that couldn't be customized to fit the space.  Grade B. The kid who called me about my second payment apparently wasn't well-trained.  He gave me the wrong amount that I owed, the second of four payments per the contract, and told me that the amount was my final or fourth payment.  I later learned that he didn't understand that he had to check both the window and door accounts, and in this case, he hadn't checked the door account.  His response to my request for the address to send a check took a week to arrive.  He doesn't know how to spell even the simplest of words.  Fortunately, I called the estimator or consultant, and he gave me the information I needed so that I could remit payment.  Grade D. The nasty person who took "exact" measurements, which turned out not to be exact by two inches.  Grade F-. The person, seemingly without a name, who sent me a text message early in this process that wrote that he, she or they would check in periodically during the installation process.  He, she or they never checked in.  His, her or their text message told me that I could call his, her or their phone number if I had questions.  He, she or they wrote, "Myself or another Champion employee . . . . "  Perhaps this person's name is Myself, either that, or this person doesn't understand that "myself" is not a nominative pronoun.  I tried calling Myself's number once.  The phone rang for a while and then the connection died.  Needless to say, Myself was useless.  Grade F-. The so-called installation manager in the local office is not only stupid but she is a LIAR.  She doesn't do her job.  She takes responsibility for nothing and blames other people for her failures.  As such, she never says, I'm sorry.  She doesn't understand the meaning of the word "promise" or the phrase "ASAP."  She is a complete disgrace.  Grade F-. The office manager of the local office, and while I never spoke to her--I had to go through the Completion Install Team to get a message to her--she didn't deposit a check payment I remitted for well over a week after I mailed it.  I was concerned that perhaps it hadn't been received and had been lost in the mail.  When she finally responded, it was past the 24 to 48 window that Champion promises for a response.  She eventually sent me an email consisting of a few words that might have taken her 15 seconds to write.  I guess she's busy.  Grade F-. For the most part, the installation personnel did a good job, other than what I described above, primarily related to not cleaning up the debris from the windows installation.  The gentleman who appeared to be the supervisor of the windows installation team, was pleasant and helpful.  The supervisor of the door installation team, the LIAR, also was pleasant and helpful, except that he lied about calling me.  But for the first installation team's failure to clean the debris from the site, the installation teams' grade would be higher.  Grade C. The many members of Champion's Completion Install Team, to whom I spoke, were helpful, but as I've written here, their ability to help me was diminished by the lack of information at their disposal and the lack of responsiveness of their Champion colleagues (another word I use loosely) in the local office with whom they communicated my questions and concerns.  Grade A. About 15 years ago, give or take a few years, I contracted with Champion to replace all of the windows and a storm door in my former house.  None of the issues I have described here or the many others that I was told were documented by members of Champion's Completion Install Team occurred.  It was a seamless and smooth process.  I mentioned to the estimator that over time I plan to replace another 17 windows in my current house.  Given my recent experience, I will take Champion off the list of potential providers.

You asked, Will I recommend Champion Windows of Cleveland to a friend? Absolutely not. I treat my friends with consideration and respect, something about Champion Windows is clueless when it comes to it customers. Unlike most of Champion Windows' employees, I'm not that stupid.

Champion Windows has nice, friendly guys; they were in and out in a few hours.

It was a good experience through the whole process. They kept to their time schedule and was able to work with me on installation dates.

I bought windows and I explained to the salesman what I wanted. He agreed to what I wanted, and they put the wrong windows in my house. They did not put in what I asked for. I called the salesman, he said you're right, those are the wrong windows. They were supposed to take the frames out, and they didn't, so they put a replacement window in the window. I have called Champion and the salesman, and I haven't gotten anyone to respond. They haven't reimbursed me or fixed the window. The windows I asked them to save for me, they only saved the glass and not the frame. I had Champion Windows put windows in about 30 years ago. I didn't know they put replacement windows in them because I was younger. The windows look so small in the frame, it looks like a jail. I needed new windows again, and I called them, but I told the salesman I didn't want windows set inside a window because it looks smaller. The salesman said they took everything out and it would be no problem. We bought the windows in November, and we got them put in three weeks ago, and they're wrong because they put a window inside a window. The windows are nice, they work and they look good. These aren't as bad as the ones I bought 30 years ago. The whole deal is they're not what I bought, and they don't want to make it right. They said we don't discount anything, either. I was going to get the bottom four windows done in my house, and I couldn't afford all the windows this time. However, they don't want to make these windows right, so I'm going to have to go to someone else and hope they have something close to what we have in currently. Champion came out and did what they had to do, and the installers were fantastic and didn't make too much of a mess. I've called the salesman, they've told me for two weeks that someone is going to get back to me. They're waiting for me to forget about it, but I'm not going to forget about it. Nobody calls you back, and I owe them a balance, and I'm not paying the balance until they fix it. They were supposed to save me four windows, but there's no frame, there's just a window.

I will let anyone know if they need windows is to call you guys.

I work in the service industry myself and this company is hard to follow up, customer service all the way.

I am unhappy with the fact that they do not come when they said they were coming. When they came to install the door, they brought the wrong one out.

They left a mess, but the work was alright.

Our door is beautiful but either the measurements were off or the installation team didn’t go a good job. The door doesn’t shut properly and nearly 2 weeks later I’m still waiting for a service call. Less of a concern is that we were going to keep our original trim but when the door was installed the trim no longer fit. Champion now has to find a similar trim (ours was thick custom made and milled trim) which isn’t just an item that can be found in a big box hardware store.

The color bond I was sold does not come even close to matching my existing window color. The color chosen by my sales person was Tan but should have been Adobe or Pebble as a closer match. I was reassured multiple times by the sales person that the color would be “very close”.

We find that our house is in the back. It seems like it is a lot quieter. The tinted windows are great! Overall, I am very satisfied with them.

I was not at home. My fiancé was there. It was done pretty quick.

I like the windows a lot.

They did an excellent job.

Installers were very fast, did a great job and cleaned up everything before they left.

I am still waiting for the install errors to be corrected.

Quality control at the factory needs to be improved. Windows came with glue spots, streaks, and screen frames that would not let the screens go completely into the track. One sash has to be replaced because film coating is already breaking down.

Sales and installation people lied to me

Communication was terrible.

The quality of the work appears to be very good, but it was the most costly estimate I received.