Champion Windows of Baltimore was recommended to me by my co-worker but I did not have a great experience. The job that was supposed to be done had to be rescheduled multiple times. On top of that, the Baltimore office staff lacked any type of customer service skills. Needless to say I'm definitely taking the rest of my business else where.
They were on time and did excellent work! They were courteous, prompt, and did an excellent job.
This is the second time I have used Champion. My first experience was great. This time was awful. The customer service was non existent and inadequate. The contractors the used were messy and left problems that they would not fix. I am left with electrical issues that Campion is aware of but have not resolved. I would never use or recommend Champion to anyone.
I had issues with how I was charged per window. This breakout was not provided by the salesperson. I tried to speak with the manager to request a copy of my contract. I wanted a detailed description by line item that provided a total. I got no response from Champion until after the time had passed to change your mind. After service was installed they provided a detailed breakout. This is exactly like the customer service I did not receive. However champion has great follow up when it comes to payment. It’s almost on the verge of harassment. They repeatedly contacted me through all means of communication i.e text, voice message, phone call, and email! I did pay the full $4,000 within a couple of days from receiving service. Perhaps the same amount of energy/diligence should be applied to customers actual questions during the time period when a customer can change their mind. I have buyers remorse, because my questions were never addressed. This is a decent product, but is it really cost effective?I think $1,000 per window is over priced! I need 11 more windows, but I will use another company going forward.
From beginning to end, our experience with Champion of Baltimore was excellent. The salesman was helpful and responsive. The installation crew was fantastic and hard working. The job they did was finished superbly. The Crew Leader was very responsive to one small issue that we had and it was fixed promptly. Fantastic job overall.
The sales person was knowledgeable, efficient, well organized...But the rest of the staff performance was very spotty. In order to solve any problem of installation I had to call the sales person. Then I would get some action.Very unfortunate for the sales rep. He's left out on a limb, having made promises that the installation team cannot keep.
They came when they said they would, they were quick, they were clean, and they did a great job. If I need more work in the future I will be using them again.
The install crew was timely and professional. We are so pleased with the windows we are getting a sliding glass door and a glass block window installed. Would highly recommend Champion!
From the time I requested the estimate until the job was completed it was timely and done with efficiency, The staff was professional and answered all of my questions. I was satisfied with the completed job.
One problem they came back and fixed
The installation crew was great!
I had a new kitchen double pane window installed and the men were very prompt and installed it efficiently. I was very pleased with the work and they even wiped my counters, stove and floor for any dust or debris.
I would not have engaged Champions if not for Avery Williard. Avery was the filed supervisor who was very knowledgeable, professional and available anytime was why my ratings are so high. I had two other prospective builders to engage but chose Champion for the above-stated reasons.
A good product but a lot of headaches with the front office. No communication with schedulers and front office unless you call them AND they try to charge you a service call or additional charges for EVERYTHING!
I would use them again for any services. They were fantastic!
I love my new windows. The promise of sensing the insulation is instantly confirmed.The company keeps you posted about the mile stone, and follow up with a survey upon completion of the work. I believe they truly care about your opinion.
Very pleased with the Champion window and storm doors, which were installed by the technicians who were polite, professional and did a great job on the installation. My wife and I expected no less as this is our second time using Champion. The first time we had multiple windows, some of which were odd shapes and sizes, all done to our complete satisfaction.
For all of the reasons stated above.
Great product but the cost is high!
I am very pleased with the windows I recieved from Champion Windows. They are beautiful and very effective keeping the cold out.
I have already recommended them to friends! They had great workmanship, there guys were great, and with the warranty they are giving - you can't beat it!
The windows themselves are amazing and we can already tell the difference in the way the room feels with new windows. The window installation crew was courteous and professional, but failed to adequately clean up the yard. Champion Windows as a company I do not feel valued me as a customer because they change my window installation date multiple times and brought the wrong windows to the house on two occasions. I was offered no apology and I was not offered any kind of compensation and was expected to pay full price for Windows that should have been correct the first time, but took three times to get right.
I would not based on the lack of communication from administration. If that was rectified, I would consider recommending.
I think the installation crew was great, but management need to communicate more with the customer. The electrical part of the project also wasn't professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Baltimore (Service Only) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys