I was charged in full before the windows were delivered and installed. I made the first payment at the time I placed the order, then another payment when they were measured, then a payment when they were ordered, as stated in the contract. I was charged the final two payments the day before the windows arrived at my house. I followed the contract, Champion did not. Once I discovered what had been done, I called, I was told only two people were working because it was Halloween and everyone else had taken the day off. So, I called and disputed the charge on my credit card. I told the person on the phone I was reporting it to my card company since there was no one to help me, he said he understood.

Once the windows were installed several of the screens were puckered. Derrick came out and tried to repair them, he wasn’t able to do it so he ordered replacement screens. I’m waiting on those screens.

The salesman and the contract stated that the windows would be removed from the premises. However, they were dumped in the construction dumpster my contractor had brought in for the renovations he was doing. I will now have to pay for the windows to be disposed of for the second time. When I contacted Derrick to let him know about the windows being left in my dumpster he said they would come get them. Most of the windows were covered with construction debris and could not be removed. Derrick offered me a $75 gift card, I told him I wasn’t reporting all of these things to get something for free, that I only wanted what I paid for and that Champion should be more concerned to make this right and stand by their contract. He didn’t respond.

I am so disappointed in the salesman who sold me a contract that I followed and Champion did not. All in all I want Champion to know that I wish I had purchased windows with another company, this has been a very unpleasant experience.

Very few hiccups from the sales call through the installation. Love the finished product!

I would recommend Champion Windows as I have had all good experiences with the installation and their customer service.

I like their service and punctuality.

Good quality product and professional installation.

No

Windows look great and had someone for each question I had .Handled job professionally. ☺️

One of the windows was not completely installed prior to the inspection. Otherwise, overall good service.

Team worked with us to get a good deal on a large order of windows. Very pleased with that experience.

Very professional. Everything was done in a timely manner. I was kept informed of the process along the way. Could not ask for a better experience. The install crew came back the next morning to make sure everything was ok and even did some touchup painting in spots. A sprinklerd head was broken during installation that they found and called to my attention. Kleber was very concerned about it and wanted to pay to have it repaired. It was an accident which could not be helped. Accidents happen. I told him I had the parts to fix it and would do so. He wanted how much I would charge. I did not charge for a small repair. This guy was amazing about his work.

The entire process was a good experience. Quality product, knowledge and courteous employees and everyone from start to finish was easy to work with. I felt like I was their top customer and they were always responsive in a timely fashion.

Amazing job!!!