We are very happy with the job Certitude did. At our age, we may never need the services of a roofer again but if we do, it will be Certitude. We strongly recommend Certitude to anybody with roofing problems.
Certitude did an excellent job for us. We had quite a bit of work done; i.e. new roof, gutters, gutter guards, sky lights, and siding. The quality of the materials is top notch and everyone that we worked with was professional and thorough. We are very pleased with the work performed and highly recommend this company.
There were multiple minor issues with the roof on the house. The garage was done so poorly they had to come back and replace it. They did however make things right at the end.
Outstanding performance. From the moment I met Mike and he came to talk about it, I was very pleased. The price was right, the customer service was on point. I checked with five different roofing companies and I am so pleased, that I probably will be using them again. They were fabulous.
This company and their people are the best.We had them do our siding two years ago and when it came time to do our roof we did not hesitate a second to choose them again. Highly recommend them
From sales through the installation, the professionalism and quality was evident. We had received several quotes but the thoroughness of the sales explanation coupled with the quality of Owens Corning could not be matched at any price. The job to one day and property protection and clean up was excellent.
I had a very good experience with certitude roofing.
They did an excellent job from start to finish. The crew was very professional and very good. I would definitely, and have, recommended them to many of my neighbors.
Having a project manager really helped the project to be organized and move along. Not all roofing companies have a project manager and they do.
I hope another tree does not fall off my house.
Areas Of Satisfaction - I was satisfied with how they go the job done when they said that they would.
Recognized Excellence - I would like to recognize the guy that I dealt with.
Areas Of Satisfaction - I was most satisfied that they were able to complete the work in a day.
Recognized Excellence - The project manager and Guy gave exceptional service.
Areas Of Satisfaction - I was satisfied most that they did it in a timely manner and that they picked up everything by the end of the day.
Recognized Excellence - As a whole they were very good.
Areas Of Satisfaction - Ed was fantastic at working with the insurance.
Recognized Excellence - I would like to recognize Ed for his exceptional service.
Areas Of Satisfaction - Everybody was very professional and courteous.
Recognized Excellence - Matt- he was very good at his job.
Areas Of Satisfaction - I was satisfied with the whole thing from start to finish, it was great. They got here on time, they kept it clear and clean, and were in and out in one day. I was very pleased with it.
Recognized Excellence - Everyone at Certitude was great.
Areas Of Satisfaction - Personal interaction, quickness and quality of service.
Areas Of Satisfaction - Certitude was perfect. The installation process went well. I love the warranty and the products that Certitude uses.
Areas Of Satisfaction - They were on time, did a good job, and cleaned up after themselves.
Areas Of Satisfaction - I was most satisfied with the installation. The Forman told me what was going to happen, and it all happened as he said.
Recognized Excellence - The Foreman was great.
Areas Of Satisfaction - They're a good company.
Additional Comments - They're a reputable company.
Recognized Excellence - I would like to recognize the person who gave me quote. His name was Guy and he was very knowledgable.
Areas Of Satisfaction - Service, communication, and workmanship was excellent.
Areas Of Satisfaction - The installation process was very efficient and quick. They had a very good follow up with any thing that needed to be taken care of.
Recognized Excellence - I would like to recognize the person that gave me the estimate, the installers and the person that did the follow up work.
Areas Of Satisfaction - I think it was a good job all over.
Recognized Excellence - Matthew Hafner should be recognized for exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Certitude as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys