Jim was our sales rep from the company. He was attentive to our vision and made it happen. He responded promptly with any questions or concerns, in the design phase and through conclusion of the project. I would recommend Catalfano Brothers especially Jim for any roofing or siding needs.
Good price, good value, best materials, excellent workmanship, flexible approach. I'm very happy with the finished project, especially considering the wacky business close-down that was happening during the project timeframe.
Truly excellent customer service experience from my initial meeting with Charlie Catalfano, the Owner, to the end of the project. After signing my contract, I was keep informed continuously by their office of special order items for my project and the start date of my project. The day of the project, the men working on my project was extremely professional/skilled at their profession. Charlie Catalfano also came by the day of the project to review the work being performed, which I truly appreciated. I highly recommend Catalfano Brothers.
Areas Of Satisfaction - I was most satisfied with their professionalism. They always do what they say they are doing to do. It is a real pleasure.
It went smoothly and very quickly. I was in contact with the owner a few times due to a home inspector's questionable comment on the roof and he prepared a roof certification that me resolve the issue.Great customer service!
This was a very positive experience. They were organized and did a beautiful job,
Additional Comments - They did a beautiful job. Our house looks brand new. They team worked very well together and worked very hard to do a perfect job.
Catalfano's quote for just the roof was far lower than the other quotes we received, that we were able to add 4 "bubble" skylights (and still be under the other quotes). They did a wonderful job with the roof replacement, communication, and cleaning-up. From what I can tell, they did good, quality work. We highly recommend them.
I was very pleased with he work. They came out when they said they would and finished in one day. When they left, the site was neat and clean. I havent had any problems at all.
They did great work. They were quick. They responded very fast anytime I called them.
When I met with Charlie, I felt like a valued customer. I have faith and trust in their ability to get any job done. I just would recommend they don't allow the customer to feel "dropped off" once they sign the papers for them to do the job. Again, great work though. I also appreciated their willingness to work with me on payments.
It was easy to deal with them. They knew my needs, without me having to tell them. It was a seamless transaction.
Overall, I was satisfied with the job done. I thought the price was good, and I think the guys that worked on the roof basically did a good job. They were thorough, and I have no leaks. That is all that matters.
I already have recommended Catalfano Brothers to a friend, and they used them. They worked very hard, nonstop.
Clean & Safe - Very clean.
Likely To Recommend - I already have recommended Catalfano Brothers to a friend, and they used them. They worked very hard, nonstop.
Areas Of Satisfaction - I was most satisfied the way they took care of my house. They put tarps over the house, and a trash can over plants, to protect them. They were very considerate, and cleaned up well.
Current Referrals - I still have their sign in my yard, and I recommend them to a friend. She used them, and was satisfied as well.
Recognized Excellence - I would like to recognize John O'Hara, for his exceptional service.
It a beautiful job! Its the best job I've ever seen.
Areas Of Satisfaction - They fixed a flat roof and it was excellent!
Areas Of Satisfaction - They came and finished in one day.
Recognized Excellence - Mark was responsive.
Areas Of Satisfaction - Timely completion of the work and a fair price
Quality Of Materials - They used my materials.
Quality Of Workmanship - It was work done on a house that I sold. They fixed some shingles. I have no idea.
Work Done Right - As far as I know. They did what they were suppose to.
Areas Of Satisfaction - I thought their estimator was very detailed in his description of the work and very honest and up front of the issues. He seemed like he knew what was going on. He didn't try to up sell us on anything.
Current Referrals - There is a possibility that we may be using them again in the future.
Recognized Excellence - The installers and the estimator was exceptional.
Quality Of Workmanship - I was very pleased with everything they did. They did a major job and everything was done correctly.
Areas Of Satisfaction - Everything turned out exactly the way we wanted. Nothing is better than the other, but turned out exactly as we had agreed upon.
Current Referrals - People have come and commented on how nice the job turned out and we tell them who did it. We would certainly give a recommendation for Catalfano if someone asks.
Recognized Excellence - The foreman was very helpful and we talked everyday he was here.
Areas Of Satisfaction - I think they are efficient. They came and sorted out things. The communication was good and they were on time. The communication with the office and myself was good. They were professional.
Recognized Excellence - I would like to recognize, Charlie.
I was very pleased with the overall experience.
Areas Of Satisfaction - The overall experience was wonderful. The price was great.
Recognized Excellence - Everyone was wonderful and so polite.
Areas Of Satisfaction - I was most satisfied with their customer service.
Current Referrals - We may get more work done from them in the future.
I am totally satisfied.
Expertise - Catalfano Brothers was great. I had no problems.
Schedule - Catalfano Brothers was in and out quickly and they cleaned up well. It was beautiful.
Problem Resolution - The staff at Catalfano Brothers was great and they did a great job.
Clean & Safe - We only had a few nails left over and that was nothing.
Punchlist - Catalfano Brothers was in and out in about 3 days.
Areas Of Satisfaction - I was very satisfied with how good of a job Catalfano Brothers did. They protected all of my bushes and everything was great. They were also very professional.
Lead Source - I heard about Catalfano Brothers because I know Mark.
Additional Comments - My son used to work with Mark. I knew I could trust him so I knew I could trust Catalfano Brothers.
They are extremely professional and well organized. It was a joy to work with them and we will use them again.
Areas Of Satisfaction - I was satisfied from A to Z.
Recognized Excellence - They all did an extremely great job.
Areas Of Satisfaction - The work they did seemed to be high quality and professionally accomplished.
Areas Of Satisfaction - The price was great for what I received and they were certified with the manufacture.
Recognized Excellence - They were all very nice and accommodating.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Catalfano Brothers LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys