The initial guy that set it up was okay. I had to deal with their employee who didn't want to take the call, look at anything, and wanted to push the work back for months. It was sad that I had to reach out to my insurance company to get any work done. He went on vacation and didn't tell anyone, not even his boss. I could have outsourced it myself if they were just going to go with Sears. Their warranty was messed up and expired 2 years after the work was done.
They didn't follow u on the man they hired. They aren't paying attention or checking their work to make sure it was correct. Its not my job to keep track of what hes doing.
We had tornado damage when everyone else had it, too. The original team hired to do our work lied about completing our repairs. I had to call the company to complain. Once we were all on the same page, the work was completed efficiently.
I cannot recommend them because of their failure to notify us when they were coming out.
The people who helped me that were directly from Carrara were very helpful.
Absolutely not. It shouldn't have taken almost a year to do what they needed to do. The insurance company is looking into the whole situation again because the person who initially started it no longer works there.
This company gave me a date to do the repair then changed it to o sorry we can't make it. I had to find a new company to do the work. I would not recommend this company to anyone
Do not use this company. You will not get your stuff back.
I am going easy on them right now. My wife would tear them a new one.
So far I'm pleased with their professionalism, but I'm still waiting on the repair phase for my water leak.
The customer service was terrible.
Polite, efficient, hard working, and professional. I was treated well, and they were willing to make concessions for a senior citizen.
This company is painfully disorganized. It took 9 months to do what should have been a week or two tops. It was constant hounding to get updates, calls claiming they’re coming and not showing at all or extremely late without any 'hey we won’t make it' type call. Or appearing randomly with no call and getting upset we weren’t available. It is my impression this company bites off more than it can chew and the customer gets the short end of the deal. My insurance company recommended this contractor but never again.
It took entirely too long and it still isn't done. I still have some poles in my house that no one has come to pick up.
Worst possible experience in my life. Was told that they had everything under control and was collecting supplies for the repairs to my home and that work would begin as soon as my Insurance company would approve their quote. After 7 weeks of being lied to by Carrara my insurance company contacted Carrara to find out when the work would start. That's when my wife and I found out they didn't want to bother with our claim & driving 45 min to our house to complete the work they had already started. Also because the $14,000.00 Insurance payment wasn't enough for their time. I have told everyone I know not to call Carrara for any work ever. At least the Columbus, Oh location.
Carrara's crew is very professional and courteous.
They were AMAZING!
I am satisfied with the work that they did. They are very neat and clean.
The guys were really nice, especially John.
I got three calls from Carrara to try to get money from me. They should have gone to the insurance company. They assumed my insurance company cut me a check so they came to me about it. It was ridiculous.
It is very helpful if people are honest when work is going to be done and to keep customers informed. I didn't receive that. When that does not happen it creates a lot of unnecessary stress and problems.
I would refer this company to everyone, Carrara Restoration and Construction did a phenomenal job on our home.
I was told by the first person I talked to that this project could be done in a week. It was a repair from a storm involving one side of the house. I had to make multi[ple phone calls to find out what the hold up was at every step of the process. One sided communocation was very frustrating. It took over two weeks just to check on whether the siding needed was in stock. The insurance company was blamed as if the estimater was unable to match and order siding. I had no problem conatcting my insurance company who assured me the estimater had all the information needed to complete the job. If the estimater needed more information he certaintly made no effort to contact the insurance company or myself to indicate any problems. All I had was excuses for delays and a one month wait that almost cost me the sale of the house.(The house had been sold but could not close until the work was completed. I simply can not excuse the lack of communications and delays when I explained the need for a quick fix.
I think their customer service was great. They were very knowledgeable about what they did.
I was very pleased with the service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carrara Restoration & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys