We highly recommend Canterberry Roofing! Their crew was obviously very experienced. They used all safety features. They cleaned up the job site daily. The crew were very friendly as well. The owners were immediately responsive to all of our questions before and during the project. The owners treated their employees very well, and even though they didn't need the extra ice and cookies we provided, they were very appreciative for them!
They showed up on time every morning. The job site was cleaned up every night even though they were not finished with the job. The materials were kept nice and tidy. All the employees were polite and well mannered.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Canterberry Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys