I was very satisfied with the roof. It looks beautiful. The only problem was getting the 50 year warranty. Had to text Guillermo several times before getting a call from another person in the office. It turned out they had the wrong email address.
The office contacts were organized and responsive. Showed up on time for job and billed me promptly.
I spent weeks trying to get a roof company to give me a quote and only one did. I live in the foothills and it seems no one likes driving out this far. California Roofs and Solar not only got back to me they came out and gave me a quote on the project! They set up a time to start and showed up ! Did the job on time and cleaned up everything!Fantastic company!!!!
From the initial interview with the estimator up until the completion of the job, these guys were professional, courteous and responsive to any questions I had. The job was finished on schedule, and the finished product looks great and met all our expectations. We would highly recommend California Roofs & Solar.
The crew did a good job repairing my roof. However, the company had to reschedule my first appointment the day they were supposed to show up and when I asked if they did gutters, they said they did, provided brochures then sent a 3rd party to take measurements and never provided a quote despite following up with them 3 times. EXTREMELY UNRELIABLE.
The staff was all really great, form the office to the installer. He was very professional and helpful!
People should use California Roofs and Solar because they do what they say they are going to do and the system is performing with excellence.
I was most satisfied with the way they handled the whole job form beginning to end.
The owner is exceptional.
They were great in all aspects from start to finish. They returned phone calls promptly and showed up as they promised.
They exceeded my expectations. They did a lot of extra work that was not agreed upon. California Roofs is a great company to work with.
I've given out business cards for them.
I would like to recognize David, Carlos, John, and Laura for their exceptional service.
Our representative was very helpful, the crew did a great job, and the price was very fair. I would use them again and I have been referring them to other home owners.
The quality and appearance of the end product is what impressed me most. They were very concerned about getting it right all the way through the process.
Not at this time. But I've referred this company to other home owners as well as real estate agents.
Carlos, our representative. We had a challenge getting the warranty from Owens Corning, and he never wrote me off, he just kept at it until we got it done.
They communicated well and they had knowledge in roofing. They were also very hard workers. They did a very good job.
I have referred a neighbor already.
I was most satisfied with the timeliness, addressing the initial estimate, viewing the project that had to be done, their talk to me about what they wanted to do and what the cost would be, their quickness to provide an internet estimate with all the information on the material, timeframe, and installation - the whole process.
Carlos provided exceptional service.
I like the roof color.
friendly easy going great work
All of the employees I talked to and dealt with were very friendly, on time, and completed the job to my expectations.
I was most satisfied with the salesman. He made me feel really comfortable, wasn't pushy, and made me feel like I was sitting down with a friend and talking.
The salesman really did a good job.
Overall, they all did a great job. They were really friendly, communicated well, and I didn't have any issues with them other than that one housekeeping thing.
George did everything he could to help.
George provided exceptional service.
They did what they were suppose to do and we paid them.
Had your crew here on time and kept my yard very clean, even though I had a chain linked fence in my yard
I was most satisfied that they got in and got it done in record time as far as I'm concerned.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of California Roofs and Solar as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys