They were effective, professional, and caring.
Burke Emergency Restoration was prompt and arrived shortly after they were called. The people that were part of the team were courteous, sympathetic and professional. They seemed experienced and knowledgable about our situation. They were able to provide helpful advice and came alongside us in the decision making process. We were grateful that John Burke was able to come and provide his input as well.
Francis was simply AMAZING!! He was prompt, very thorough and provided clear expectations on what we could expect as well as give us detailed updates! We are really happy with our experience. Thanks!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Burke Emergency Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys