I had BSW come and do a tear off on my roof. They did a fantastic job, in a timely manner. I'm very, very happy with them.
Installation Crew - The installation crew was unbelievable organized and professional.
Areas Of Satisfaction - I was most satisfied with the overall workmanship. The crew got it done fast, they cleaned up and did a fantastic and wonderful job.
Current Referrals - I've already told my neighbors to get ahold of these guys.
Recognized Excellence - I would like to recognize Victor.
Areas Of Satisfaction - I was most satisfied with how quickly I was able to set everything up within an hour.
I think they are absolutely professional. They did exactly what they said they would do, when they said they would do it. I was amazed at just how well they worked.
Areas Of Satisfaction - I was most satisfied with the friendliness and the openness of the crew. They were really nice.
Recognized Excellence - I would like to recognize Evan, he was outstanding through the whole thing. He was terrific.
Additional Comments - BSW Roofing Contractors did exactly what they said they would do. They are very professional and did a great job.
Areas Of Satisfaction - I was most satisfied with communication and how they were knowledgeable and responsive to my questions.
Areas Of Satisfaction - I was most satisfied with the efficiency. They were very timely.
Recognized Excellence - I would like to recognize Jerry.
Areas Of Satisfaction - Completed job looks very nice. Thank you.
Recognized Excellence - VICTOR
Areas Of Satisfaction - I was most satisfied with getting the job done!
Recognized Excellence - I would like to recognize Evan for his exceptional service.
Additional Comments - I have used BSW for years and have been extremely satisfied with them. They have always been impeccable with their work.
Areas Of Satisfaction - The installation crew was excellent.
Recognized Excellence - Freddy and Esminguel were excellent installers. The salesman Guillermo was great as well.
Areas Of Satisfaction - I was most satisfied with the timeliness of the job.
Areas Of Satisfaction - They kept their end of the contract.
Recognized Excellence - They all did a good job.
Additional Comments - They did a good job, and it was fine.
Areas Of Satisfaction - Sales man and job supervisor were very personable and helpful -- moved us earlier in their schedule, got job done faster than originally estimated.
Areas Of Satisfaction - I was most satisfied in terms of the workmanship.
Recognized Excellence - I would like to recognize the salesman for his exceptional service.
Schedule - They went above and beyond. My roof was scheduled for August 11th. They were going to take off the old roof. Because it looked like rain, they covered the complete roof with plastic. It ended up not raining and they worked really hard to make sure everything was right.
Areas Of Satisfaction - I was most satisfied with the choice of composition, the way it was set, their attention to detail, and the crew worked tirelessly in the heat. They also did a beautiful job.
Current Referrals - If anyone mentions they need a roof, I wouldn't hesitate to give them the highest of all ratings.
Recognized Excellence - I would like to recognize the project manager Guillermo Sanchez. Jesus for helping with setting the composition, and staying behind to finish a section. Rick Montoya was a very ethical business man and understands customer satisfaction.
Additional Comments - I want them to know that I would highly recommend them. They are truly premier roofers. This roof is the prettiest roof in the neighborhood. I want them to know how much I appreciate their work. I saw the specialty crews that came and that was amazing to me. I know they don't need it, but it says a lot to have your company employed to do these surveys.
Areas Of Satisfaction - I was most satisfied in terms of the contact person, Evan. He was outstanding. Everbody I had contact with, everyone in the chain, was very effective, communicative, and worked everything out so that all parties were happy.
Recognized Excellence - I would like to recognize Evan, my main contact, for his exceptional service.
Areas Of Satisfaction - I was most satisfied with BSW Roofing Contractors Inc. in communication it was good from start to finish.
BSW Roofing Contractors, Inc., has been great. They came out, explained everything, and gave us several options. We have nothing but good vibes with them. They cleaned up very well and everything was left the way it was before. They came around after to make sure I was satisfied with everything. I have nothing but high regard for the company and all of the people involved.
Areas Of Satisfaction - Victor, our sales representative, was just down to earth and he went way above and beyond my expectations. He is a great representative of the company, as well of the men.
Recognized Excellence - Victor is just an exceptional young man and we have nothing but good things to say about him.
Additional Comments - Victor even put all of the fire alarms up. I wasn't expecting them to take care of that. I don't think anyone could think badly of this company. I am tickled to death.
Our prior experience with residential contractors was not always good. BSW was the exception. They were punctual, did what they promised, solved minor problems and completed the roof on time. Afterward, they cleaned the job site thoroughly.
Areas For Improvement - None
Recognized Excellence - Guillermo Meurillo
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BSW Roofing Contractors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys