Brown's Roofing exceeded my expectations for my roof replacement project. I interviewed several area companies before selecting Brown's. Some came to look at my job and then never sent me an estimate, another was outrageously expensive and another was proposing lesser quality materials. Brown's was on time from day one, was able to meet my short timeline, and cleaned up all debris very well. I recommend Brown's Roofing highly.
I am very happy with the service I received from Brown’s roofing. My sales rep, Laura was always available and responsive to my questions. When I pointed out a small issue with some damage to my gutter guards, Alex was right on top of it and corrected the problem completely. I’d give six stars if I could.
They did follow up well with the punch list in a timely manner
I am very pleased.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Brown's Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys