I am going to try to be understanding, but also being honest. The coronavirus is a problem around the world and does push project timelines back. We are all trying to adjust to the changing situation and figure things out. I also understand when dealing with restoration projects things don't always go as planned as far as timelines. I get it. HOWEVER, communication is extremely important. There wasn't much of that. If it was communication it was always me trying to figure out what the heck is going on. I reached out to the contractors, I reached out to the insurance company, I reached out to my inner soul to prevent from screaming most days. The project took 3 months to complete, it was estimated for 2-3 weeks. We had to jump from Airbnb to Airbnb with 3 kids and 2 dogs during this pandemic for work that literally took 2 weeks to complete. Now that the work is finally done, there are holes in the wall where things were "fixed". The toilet moves when you try to sit on it and the bathroom door is hard to close now that the new tile floor is installed. Something good, it's done and we are in the house again. I'm appreciative of that. We did pay extra to have hardwood floors on our stairs instead of the carpet because we didn't want to have 2 different shades of carpet which is what almost happened. After working on the stairs they realized we needed some extra piece I forgot what it's called, but they covered the cost of it (cost around $200). I think the worst of it all was the response from the insurance company Allstate. When you go through these things you realize which companies are out to get your money and which ones actually care the way they claim to care. This was a learning experience.
We has a very unusual situation where a small water damage turned into a in door waterfall. Zach and his crew have been very patient and get on being expert craftsman and explaining the process of insurance and time lines.
The employees were respectful, courteous, and professional. They had great quality of work and completed my project in a timely manner. They did a good job cleaning up after themselves.
I have NEVER in my whole entire life seen worse workmanship in my entire life. We were forced from our home when it flooded due to a plumbing issue on 7/2/19. Once we finally got an appraisal from our insurance company and settled on a scope of work we were told it would be about 8 weeks, maybe 12. We did not return to our home until after Christmas, almost 6 months later. The foreman on our job changed 3 times. One day I checked in at the house to find 2 men working. One was extremely boastful and the other one just twitched and scratched at his face. I could tell they were both on drugs, probably meth. The next time we were contacted with another excuse, we were told that those workers had to be fired. I didn't voice my concerns to anybody. As it stands we have a 3 page punch list, which has yet to be addressed. I have dogs and the Breakwater people will use them as an excuse every chance they get. The dogs must be outside, but our dogs are indoor dogs and outside time is fine, but hours at a time is not okay, especially when it's raining. Several workers that need to address issues could have come by to work, but for some reason Breakwater only wants to come out if they can bring a whole crew. How about sending out a cabinetry person to fix that mess, or a carpenter to fix those issues? Maybe a carpet person to address the only carpet in my house, the carpet on the stairs which is installed incorrectly and is actually a dangerous trip hazard. I could go on and on, but I understand it will be a waste of my time. In short, I'm saying if your insurance company suggests hiring this group (because using an approved contractor adds value to your claim, has a warranty, etc.) run away as fast as you can and research and hire a contractor that has decent ratings and one that will communicate with you instead of dodging your calls, texts and emails.
I was very satisfied with the work. The crew was great, extremely, and knowledgeable.
They had horrible professionalism. The project manger was not good. My experience was horrible and I do not recommend this company.
It took too long and they had to come back serval times. The job is still a poor quality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Breakwater Roofing & Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys