The team at Brax roofing were knowledgeable, professional, responsive and trustworthy. I am very happy with the work they did.
They were phenominal. Chris came out and checked everything out and it felt like I was getting what I wanted. The crew was professional, precise, and clean. The roof looks very good.
I am overall highly satisfied with the excellent work Brax Roofing did on our roof. They communicated me from the outset via phone, e-mail and even in person and answered all of the questions i had. They have a very clear procedure as to how their work is done. Very professional and effective! However, i have one reservation -- While the installation crew was highly organized and work seamlessly and make the job like it is a simple routine, ,they were all in their own plain clothes and they wore no PPE whatsoever on them. I regarded Brax Roofing very highly and i did not expect the installation crew to show up un-uniformed, unprotected. One of them who first climbed the over 40 feet roof was even in flip-flops. Most of them in tight pants. That unsettled me. I don't know if they are sub contracted, but whatever the case is, crew that do a job that has a high risk of injury or death need to have proper PPE and uniform which doesn't really cost the company that much money. I was concerned about the safety of the wonderful crew that did such an outstanding job on our roof and should the company they work for, too.
Brax did a great job on our roof replacement. The quality of work was high and the price was fair. The people at Brax were great to work with - very knowledgeable and responsive. The estimate process was straight forward and free of up-selling and gimmicks. The roofing crew were Brax employees rather than subcontractors which probably contributed to higher quality of work.
They did a good job.
I already have.
They did an excellent job.
The whole crew was fabulous. They had an inspector come to make sure the work was done well. They communicated well and kept me informed. I interviewed several companies who were pushy and aggressive but they were not. It was a miracle to find them.
Harley and the crew at BRAX did a great job! Highly recommend.
I had several contractors assess my roof for full replacement and BRAX came out on top. I ended up going with a full replacement with their top-of-the-line package and it was still lower than the competition. The end product is very nice and I'm satisfied with their timing and follow-up.
Apart from a small hiccup with one of the sales rep, which BRAX Roofing resolved expeditiously, I am very satisfied with their professional and timely work.
Ask for Damon. He did a great job from the first meeting to completion of the job.
They were professional, courteous and they knew the job well.
They were great to work with. Their initial price was a bit high, but we were able to come to an agreement. The team showed up bright an early and started work immediately. The roof looked great when it was done. I received pictures of everything they replaced. I did find some nails and screws around the house later, but no more than I expected. They cleaned up alot of them, but I assumed they would miss some. Nevertheless, they came back and did another sweep, which I was thankful for as I have two young children. Overall, everything went really well and I would recommend you at least get a quote from them before making a decision.
Everyone on the BRAX team was friendly, professional, and hard working -- I have recommended them to several others in the neighborhood!
They were just fantastic to work with!
From the beginning with providing drone pictures of our entire roof, and providing complete information, we were exceptionally pleased. This was the most professional experience we have had with any home contractor.
Overall positive experience. Communication was good-- worked with Jack and Eric. They were patient and answered all my questions. I also received a box of Godiva chocolates in the mail after the job was completed!
They are wonderful to work with. The work done is amazing. Eric Young is wonderful to work with. My house looks great!
I already have recommended BRAX Roofing.
Great service. Highly recommended.
Pleased with service received and I think it was a good value for my money. The people were professional and estimator was excellent from day one. His willingness to work with me sealed the deal.
They are very good and did everything we agreed on.
They need to pick up on their customer service and notify people when leaving the jobsite.
Communication with Danielle and Boris was excellent. Danielle was exceptionally communicative, which made things easier. I loved Shawn, he was very knowledgable about the roofing design and what would look great. He worked with me on that very well. I would definitely recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BRAX Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys