We had James Holly as an estimator. He was always helpful and professional and returned phone calls same day. I thought after we signed the contract we wouldn't hear from him again. I was happy to find out this wasn't true. James helped us with so much from picking shingle colors to helping us work with our insurance. He is an asset to this company. Everyone on the staff from roofers to the billing office were kind, professional and helpful.
Great service and high quality work. I have recommended them to residents in our neighborhood.
They were extremely professional. I had 5 quotes, and they were by far the most professional.
They were not responsive. It took weeks to return phone calls or messages. The work that was provided was not what was quoted in the contract. When the issues were addressed they preferred to return the money rather than correct the issues. I would not recommend them.
It was very good, except the cleaning, but it was minor. I found nails over a few days. Everything else was good and smooth.
Brax is professional from consulting to installation team. They are polite and willing to answer questions and help. Installation is done in one day, good teamwork and very efficient. They tried their best to clean up afterward. overall, I'm happy with their work.
Best in class. Professional service. Quality workmanship.
BRAX did an outstanding job from initial contact to job completion. Highly recommended.
We had an outstanding experience with BRAX Roofing, from start to finish, i.e. from the visit from the knowledgeable estimator through the communication from the office at various stages, to the efficiency and professionalism with which the job was completed. Highly recommended!
They are very professional and knowledgable about the product.
The prices were very good. I was able to get the 50-year architectural shingles for the same price other companies were charging for regular shingles!
BRAX Roofing is the best company I have ever dealt with! They're very professional.
A shout out to the salesman. He was African American as well. It was a great experience and I enjoyed it. This was for my mother's house. They did two homes where there was solid work done.
Brax was extremely easy to work with and very professional!!!
The salesperson was very accommodating and helpful.
Highly satisfied with all aspects of Brax Roofing job. I would highly recommend them!
The cut and color of the Duration shingles look beautiful. All components of the new roof were quality products. In particular, the ridge vent looks good and is very functional. Every aspect of Brax Roofing was top notch., from salesperson to punch-list/final inspection. I will recommend Brax Roofing to anyone and everyone that ask about residential roofing.
Brax Roofing workers were punctual and got the job done in the date as specified in the contract. They covered areas of the house to protect them from debrief and left the perimeter clean after the job was done. I appreciate Harold's help during the negotiation process, who looked for different ways to satisfy my needs considering my budget for this project.
BRAX Roofing completed all agreed work in a professional manner. The onsite crew noticed minor concerns that came up during the work, and all were quickly corrected. I'm very happy with the completed job.
Brax Roofing was great from start to finish. I received a plethora of information regarding my options, as well as guidance as to the best product and prices available. The job was completed in a timely manner, with updates on scheduling due to weather. I'm highly satisfied with the work and will hire them again.
The team at Brax roofing were knowledgeable, professional, responsive and trustworthy. I am very happy with the work they did.
They were phenominal. Chris came out and checked everything out and it felt like I was getting what I wanted. The crew was professional, precise, and clean. The roof looks very good.
I am overall highly satisfied with the excellent work Brax Roofing did on our roof. They communicated me from the outset via phone, e-mail and even in person and answered all of the questions i had. They have a very clear procedure as to how their work is done. Very professional and effective! However, i have one reservation -- While the installation crew was highly organized and work seamlessly and make the job like it is a simple routine, ,they were all in their own plain clothes and they wore no PPE whatsoever on them. I regarded Brax Roofing very highly and i did not expect the installation crew to show up un-uniformed, unprotected. One of them who first climbed the over 40 feet roof was even in flip-flops. Most of them in tight pants. That unsettled me. I don't know if they are sub contracted, but whatever the case is, crew that do a job that has a high risk of injury or death need to have proper PPE and uniform which doesn't really cost the company that much money. I was concerned about the safety of the wonderful crew that did such an outstanding job on our roof and should the company they work for, too.
Brax did a great job on our roof replacement. The quality of work was high and the price was fair. The people at Brax were great to work with - very knowledgeable and responsive. The estimate process was straight forward and free of up-selling and gimmicks. The roofing crew were Brax employees rather than subcontractors which probably contributed to higher quality of work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BRAX Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys