The whole crew was fabulous. They had an inspector come to make sure the work was done well. They communicated well and kept me informed. I interviewed several companies who were pushy and aggressive but they were not. It was a miracle to find them.
Harley and the crew at BRAX did a great job! Highly recommend.
I had several contractors assess my roof for full replacement and BRAX came out on top. I ended up going with a full replacement with their top-of-the-line package and it was still lower than the competition. The end product is very nice and I'm satisfied with their timing and follow-up.
Apart from a small hiccup with one of the sales rep, which BRAX Roofing resolved expeditiously, I am very satisfied with their professional and timely work.
Ask for Damon. He did a great job from the first meeting to completion of the job.
They were professional, courteous and they knew the job well.
They were great to work with. Their initial price was a bit high, but we were able to come to an agreement. The team showed up bright an early and started work immediately. The roof looked great when it was done. I received pictures of everything they replaced. I did find some nails and screws around the house later, but no more than I expected. They cleaned up alot of them, but I assumed they would miss some. Nevertheless, they came back and did another sweep, which I was thankful for as I have two young children. Overall, everything went really well and I would recommend you at least get a quote from them before making a decision.
Everyone on the BRAX team was friendly, professional, and hard working -- I have recommended them to several others in the neighborhood!
They were just fantastic to work with!
From the beginning with providing drone pictures of our entire roof, and providing complete information, we were exceptionally pleased. This was the most professional experience we have had with any home contractor.
Overall positive experience. Communication was good-- worked with Jack and Eric. They were patient and answered all my questions. I also received a box of Godiva chocolates in the mail after the job was completed!
They are wonderful to work with. The work done is amazing. Eric Young is wonderful to work with. My house looks great!
I already have recommended BRAX Roofing.
Great service. Highly recommended.
Pleased with service received and I think it was a good value for my money. The people were professional and estimator was excellent from day one. His willingness to work with me sealed the deal.
They are very good and did everything we agreed on.
They need to pick up on their customer service and notify people when leaving the jobsite.
Communication with Danielle and Boris was excellent. Danielle was exceptionally communicative, which made things easier. I loved Shawn, he was very knowledgable about the roofing design and what would look great. He worked with me on that very well. I would definitely recommend them.
They did a magnificent job in a timely manner.
I was able to show them what was needed from my insurance company. Brax not only understood, but corrected the insurance company on what else was needed. They took over and did all of the communication between them and the insurance company, called my HOA for the needed community preferences, and answered my emails in a timely manner.I did try to get a second quote from another larger roofing company and they quoted me twice as much, with a lower warranty, and roughly the same materials.It's a shame that Brax only does roofing because they have been the best contractor I've worked with (bought my house at the beginning of this year and have been doing as many repairs as possible)
Brax Roofing did a really good job on my roof. I worked with Shaun and Boris mainly on my project and it turned out great. They were professional and very knowledgeable. The other guys who worked on my roof worked very hard and that is probably and understatement. I'm really happy I did not go the home depot route for a new roof.
Prompt delivery of service on emergency situation..
Shaun is a true expert in roofing. With his in-depth knowledge, he was able to identify that our original shingles were not manufactured properly and therefore we were able to work with our insurance company for a concession. He made some valuable recommendations on the choice, design etc. of the shingles. The whole team was punctual, hard working and very cordial. Pricing was reasonable when I compared them to 3 other quotes. I would strongly recommend them for their excellent work from start to finish.
Excellent service, excellent workmanship, superior knowledge of the product and an excellent salesperson.
We were excited to work with Brax as they initially seemed very knowledgable, friendly, fair and timely. We ultimately went with them over others as we were assured they would use a state of the art magnet and refuse collection system to capture any nails or other waste from the job. Brax assured us our skylights did not need to be replaced during our roof inspection. 1 month after our rood was replaced and no final inspection was made unbeknownst to us, we found a leak in our sunroom. Once we finally got Brax to come out and give the inspection that had been promised we were told the issue is with the skylight and they are not liable for any damage despite the problem not occurring until their team removed and re-installed said skylight. Very disappointed as their customer service team seemed so wonderful initially.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BRAX Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys