The communication at the beginning was poor.
I am really happy with the work. I felt like they went above and beyond for me, and it was done in a timely manner.
There was another individual when they finally came to my home to finish the process. And, I am unsure if he was a new hire, or someone I had not dealt with before. He was very helpful. What has not been done in several months he got done in 2 days. I was very impressed.
The expertise of the staff was amazing! They were very knowledgeable and could do just about anything, as far as repairs your home.
Ken Cole, the project manager, he did great. He was nice and responsive to everything I needed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Blusky Restoration Contractors of St Louis (Alacrity) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys