Trees fell on our house May 1 and 2 months later we were still living under a tarp. It took a second event, rain coming into the house from the loose tarp, before we could get someone from Disaster One to schedule a contractor to come out. The excuse we were given was "someone dropped the ball on this one". Even after the ball was picked up it didn't travel far. Contractors would not show up for weeks at a time. By October most of the repairs were completed and we had had enough. We signed off and told them not to come back. I will never use this company again and would not recommend them.
Disaster One started off very professional and courteous but ended up being complete jerks.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BluSky Restoration Contractors of Greensboro (Alacrity) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys