Big builders is a good group of guys and they did a good job.
The owner explained everything so I could understand it.
They do great work and were very friendly.
For me Jose was the first that came was professional and courteous .
They were easy to talk with and helped solve problems.
They were very good and friendly! I appreciated them explaining everything very well.
I already referred my daughter.
They were professional and courteous. They worked very hard to meet the deadline.
They did a good quality good for a fair price. I shopped about 4 different places and they were low by far.
They do really great work, they just need to work on organization and communication.
The supervisor and salesperson were phenomenal throughout the sales process and installation. Big Builders was responsive and they did an excellent job.
Excellent job and very professional.
In the future I will be contacting them when I need anything else done for my home. They are wonderful.
Installation Crew - Each crew that came out were very respectful and cleaned up each day. We were very impressed.
Problem Resolution - I had a couple of computer issues so they brought out their tablets for me to sign everything. They went above and beyond.
Schedule - They even started ahead of when we scheduled.
Areas Of Satisfaction - Everything was great, from the service call to beginning of the work, checking in with us. They also got on top of the roof to make sure that everything was being completed in a timely manner.
Current Referrals - We have older homes in our neighborhood and I told them that anyone could come look at our roof and I would definitely recommend them.
Recognized Excellence - Everyone that we dealt with was wonderful.
Additional Comments - They were wonderful.
Areas For Improvement - Everything was good!
Recognized Excellence - Albert was very helpful!
The company is courteous and kind. The crew was very thoughtful and the boss listen and corrected any problems we had immediately.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Big Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys