What we hired them to do they did amazingly well. We were more than pleased with the kitchen. The disappointment was as a side our hardwood floors were messed up. This problem didn't seem a priority to anyone. But....the kitchen exceeded my expectations!
Areas Of Satisfaction - The whole project I was satisfied with. They worked well. The workers were quite friendly and cleaned up as well as they could.
From the initial meeting to discuss our project until the end, we were very pleased with the professionalism and talents of everyone at Bickley. The project was finished on time, there were no surprises, and we love the results. We strongly recommend Bickley's services to anyone considering a kitchen or other home remodeling project.
Areas Of Satisfaction - Things were done on time and according to the agreed-upon design plan. There were no variations or surprises. We knew exactly what to expect, and Bickley delivered as promised. Also, in the design phase, they listened to our ideas and didn't force anything on us. They made helpful suggestions, but ultimately we were in control over the decisions. We didn't feel pressured in any way.
I had heard from several sources that Bickley Design Build was an excellent company, so I contracted them to complete extensive renovations to my home. They certainly lived up to their reputation. I was very pleased with their level of expertise and professionalism. They communicated with me in a timely manner and addressed any questions or concerns promptly and courteously. I highly recommend Bickley Design Build.
Areas Of Satisfaction - Worked hard to stay within my budget and kept the needs of my brother in mind.
Additional Comments - The contractor used, Jesse Groberg, was courteous, reliable and had great suggestions for the bath remodel. He was extremely cost-conscious, taking time to plan out the floor layout to avoid using extra tile. My family was very pleased with the bath remodel, we think he went above and beyond what was expected. He was very safety minded concerning my special needs brother and very patient with him also.Kristy Steele was also wonderful to work with, always making sure the product was on site when needed and working to keep costs within budget. I feel both Kristy and Jesse understood fully what I desired and worked hard to make that happen. Both the electricians and plumber were great to work with again, as they had been on board our original remodel.
Bickley Design Build replaced our deck. We thought it would be a difficult project because the deck is 15 feet above ground level. However, it did not seem to be difficult for Bickley Design Build. They did a fantastic job and we are 100% satisfied with their work. They stayed within our budget, used the best materials, finished on schedule, and left the area clean when they finished. We highly recommend Bickley Design build.
Areas For Improvement - In no area did they fall short we were extremely pleased and satisfied.
Areas Of Satisfaction - It was a pleasant and exciting process. All the employees and subcontractors were friendly, helpful and professional. Mr. Bickley was always available to answer questions as the project went along. He stayed within our budget and even gave us sound advice financially when we thought of adding ideas to our project. In other words, he was willing to build on our ideas but always honestly advised us when the work was not necessary. This saved us money and we appreciated his honesty. He and his firm are completely trustworthy. We would strongly recommend Bickley Design Build.
Lead Source - We heard of Bickley Design Build through advertisements on television; and saw the beautiful end results of the projects they had done.
Areas For Improvement - We are completely satisfied with the project.
Areas Of Satisfaction - Great design recommendations. Some potential structural damage was found when the floor was removed and Bickley quickly designed a fix.
Lead Source - This was our third remodeling project Bickley managed for us. We first found the company through Internet research.
Bickley was extremely professional and very qualified. They did a fabulous job on my kitchen.
Areas Of Satisfaction - The number one area that made me most satisfied was that there was very good communication between myself and the construction manager. I really liked that. If someone needed to change a time, they let me know. They also had great follow through.
Lead Source - We had some friends who had used them in the past and saw their ads on television. We ultimately went online to check them out.
Repeat Business - We're going to remodel our bathroom eventually. I wouldn't consider anyone else.
Additional Comments - We were just extremely pleased with every aspect of the project. They had a vision for what we wanted that we didn't even see. It turned out wonderfully.
Areas For Improvement - None, they were great. Professional and courteous.
Areas Of Satisfaction - Level of professionalism.
Areas Of Satisfaction - I especially like the design that James created. It is a much better use of the space and is an excellentworking plan. He was gentle but helpful in steering us to make changes that were important, e.g. replacingand moving the ovens, rotating the island, etc. He was creative in the way that he changed the lighting,making it better but also beautiful. Carl was a delight to work with and did an excellent job every day, goingabove and beyond expectations. It was a joy to have him in my home. Kristy worked hard to solve problemseffectively and quickly and was more concerned about making the kitchen perfect than I was! What a wonderfulteam they all are. She seemed to want to remove any stress of the construction concerns from us and toshoulder it.
Repeat Business - Some day, years from now, I would like to remodel our master bath!
Areas Of Satisfaction - I was most satisfied with the quality of the work and the cleanliness of the work environment. They allowed us to be able to enjoy Christmas despite the construction zone. Mr. Bickley himself was top notch professional.
Areas For Improvement - none
Areas Of Satisfaction - delivering on our vision
Lead Source - through four seasons of Macon
Areas Of Satisfaction - I was most satisfied with the overall job as it was done very well.
Areas For Improvement - None
Areas Of Satisfaction - Quality of work
Lead Source - Television ads
Likely To Recommend - Already have, many times, and will continue to do so!
Areas Of Satisfaction - Their willingness to really listen to our wishes and wants and then worked hard to make those fit into our budget.
Repeat Business - On our dreaming list: Remodel 2 bathrooms and add a garage!We can't do it right now, but when or if we can we will call BDB - because we know we can trust them, we know we can work with them, and we know they always do the very best work. AND we KNOW they stand behind their work long after they leave the completed work site! This is so very important.
Additional Comments - We do not have a huge, fancy home, but everyone who comes in our home LOVES it's homey, cozy, cottage feel and they especially love the parts that were done by Bickley Design Build. I believe that Bickley took just as much care and consideration and attention to the details of our little house and projects as they would of the biggest, fanciest houses on their project lists. And it shows in the workmanship and functionality of our home.
Lead Source - TV, home improvement exhibit
Areas Of Satisfaction - Bickley was knowledgeable, timely & always professional.
Lead Source - Advertising
Repeat Business - Master Bathroom will be our next project. We will take a few months before starting another project.
Additional Comments - I highly recommend Bickley!
Areas Of Satisfaction - Design
Lead Source - Tv and Internet
Lead Source - My sister-in-law told me about them.
Areas Of Satisfaction - We are very pleased with the new lighting and the new countertops.
Lead Source - From a neighbor and from local advertising
Areas Of Satisfaction - I was most satisfied with Bickley because of their materials and the quality of the construction of the bathroom.
Lead Source - I heard of them through a coworker that used them.
Additional Comments - They are great, and I'd recommend them to anyone
Areas Of Satisfaction - James Krysak was great. He design and support throughout the project was amazing. I would highly recommend that all project managers emulate his professional and customer focused mentality.
Lead Source - Internet and friends.
Repeat Business - Nothing is currently planned but when we we do, we will solicit plans and quotes from Bickley.
Areas Of Satisfaction - Manager directly overseeing projects. Professional.
Lead Source - Friends.
Areas Of Satisfaction - Having a specific project manager assigned to my project.Working out the details & contract with James Krysak; very knowledgeable regarding planning, schedules, construction, material sourcing, supply chain, etc.
Lead Source - Via television commercials.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bickley Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys