Areas Of Satisfaction - Customer service
I already have recommended them.
Schedule - They were great all the way around!
Likely To Recommend - I already have recommended them.
Areas Of Satisfaction - I was most satisfied with the personality and knowledge of the technician.
Recognized Excellence - The technician was great, explained everything to me, took his time, and I was very appreciative.
Areas For Improvement - They were excellent. They did not fall short anytime.
Areas Of Satisfaction - The tech was very knowledgeable and friendly. He took his time to explain.
Recognized Excellence - Our tech. I forgot his name. All the staff I dealt with was excellent
Additional Comments - Great job. I will use you anytime.
The Beyer Appliance Representative was pleasant and knowledge to work with. He even went above what was expected by sweeping the area behind my refrigerator (he had just pulled out to service it). He was quick to repair and was patient in giving me a complete understanding of what he was doing as well as how my refrigerator operates. Thank You
Recognized Excellence - Yes, Ryszard J
Recognized Excellence - All employees that provided service to us were top notch.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Beyer Appliance Service Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys