It was a very pleasant experience working with BWS. They were responsive to my elderly mother's needs (she is in a wheel chair) and did their job in a timely manner. Even when there were some adjustments to be done in their workmanship, they quickly responded and fixed the issue. That is the key to great customer service! Thanks to BSW, the modifications done to her shower are now perfect for her needs. Cristina F. (Josefine's daughter)
Everyone at Betterway Services was personable, patient with us, and professional. They listened to our needs and concerns and made sure we were satisfied with the work before they closed the project. We definitely felt that they were working to successfully address our needs. We recommend them highly for repair and rebuild of damaged rooms.
Better Way is exceptional! All work done to specs and on time.
Eric the supervisor is really on top of everything.
The most outstanding professionals I have ever seen. Thank you Better Way for getting our our life back on track again in a very difficult situation
Everything was perfect.
They did real good.
Thanks for the great work! We appreciate all you did for us fixing all that was broken.Tim and Pam H
Better way came to my home after some flood damage. The service and quality of the repairs was top notch.
Getting approval for repair work from my insurance company took a long time. Meanwhile the plumbing leak continued. Thanks the Better Way who left their drying equipment at my home no further damage was incurred.
Better Way Services did a great job repairing our home from water damage. Their staff was very professional and I would recommend them to others.
The work was great but that aside... The most important thing a company can show you is integrity. Every time they said they would be at the house and/or have something done.. they did. I would surly use them again!
Better Way Services is very knowledgeable about the services they provide and very courteous and professional I would use them again and would recommend them also
Good work but not fast by any means.
I would not recommend to an enemy.
They were really good at getting everything done!
Better Way Services is one of the few Contractors that treats your home like their own. They are very clean, and professional.
Awesome group of people....fast, understanding and very very helpful
Better Way Services did a professional job at the price they agreed on.
The staff was very professional and the site supervisor was on top of it.
Area Of Satisfaction - The initial response was quick and the estimator was very professional.
Better Way Services was amazing in every way! Such a pleasure to work with this company.
Area Of Satisfaction - My claim experience, in every area, was by far and above the best I have ever experienced.
The personnel sent out to perform the work on my property were very professional and courteous. All questions and concerns were addressed quickly and promptly. I would definitely recommend!
Area Of Satisfaction - The professionalism and friendliness of the workers that came out to perform the work on my property.
Area Of Satisfaction - Our cabinets were returned and installed quickly and look very nice. The plumber also did a good job with installing the sink, dishwasher, and garbage disposal. They were very considerate in following our schedule for work especially around the Christmas holiday.
Better Way Services did an excellent job and has an excellent staff.
Area Of Satisfaction - I was most satisfied with the end look of the project.
Erik Myers, our Better Way Services, was great. He kept us informed at all times and was very accommodating when we made a big change in the middle of the project. I would not hesitate to recommend this company.
Area Of Satisfaction - The willingness to accommodate our preferences and the quality of the work.
Erik Myers was very profesional and really took care of the entire family, which was really nice.
Area Of Satisfaction - I was most satisfied with the overall project.
Additional Comments - They were fantastic. I wouldn't use anybody else at this point!
Area Of Satisfaction - I was satisfied with the overall project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Better Way Services, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys