BBS & W did a great job on our project. We went through two other contractors that were complete failures. We wish we would have contacted Better Built first, our project would have been completed a month or more sooner.
Areas Of Satisfaction - Job was competed in a timely manner. We were constantly updated as to job status, told when workers would arrive, and they took on additional work, still finishing on time.
Areas Of Satisfaction - Quality of the workmanship and finish-out.
Current Referrals - Not at this time but as a realtor I would be happy to refer them to my clients.
The owner and the workers were always nice and polite. However, that is not enough when you are spending a lot of your hard earned money. Unless you have money to throw around and don't care about the fine details, you may want to choose another contractor. My project for siding took three months...one due to rain, two because I made them redo the back of my house due to crookedness, shoddy work and poor water protection at the base which was promised (and I am still not 100% satisfied with), three I think they were too busy and I was often an after though project. I had to constantly message and text and call to get things done. My door bell was placed at my eye level....I am 5'9". framing and trim on windows were so crooked my neighbors came and told me to make sure I saw it. My stuff....for example my sprinkler system box was just thrown in the yard and trampled on and covered in dirt. I am still picking up nails and pieces of siding and wood in the yard as I work on my landscaping. And now, just two months after completion...parts of the siding and or caulk are coming apart. I sent a text, no response. My french door they put in was not supposed to have panes....I was told the owner would come change. After a month of trying I finally realize he aint coming. From far off the house looks good.....but for me that is not good enough.But....the owner is very polite and seems like a nice guy. Just didn't quite follow through on promises, hard to communicate and get responses and I feel like I paid way to much money and don't have a quality result.
I was very satisfied with the work. The crew was polite and efficient my only concern was delayed in starting the job and the lack of communication with scheduling.
After trying to work with two other contractors and getting nothing done we contacted BBSW. They attacked the project immediately and finished the job.
The scheduling for this project was impossible because of the weather, the sides of my house had to be removed and replaced. When they could start, they finished the job quickly and beautifully. I truly didn't think my house would look so great. They crew leader even removed and redid some work that was done on an afternoon he left early. The next morning when he returned, he started replacing the parts he felt were not up to his standards, without comment from me. That morning, it was hailing for about 20 minutes. He had his crew wait, and then finish the project. I would hire them again tomorrow if I had the need. Penny at their office is a magician!Thank you for making me proud of my house again!!!
Areas Of Satisfaction - The quality of the craftsmanship was truly amazing. The house looks beautiful.
Additional Comments - The quality of the work is immaculate!
Areas Of Satisfaction - Quality of construction, flexibility to accommodate special requests and fairness of pricing/value
Recognized Excellence - Entire crew from Robert Guice (owner) to the carpenters on the jobsite were all a pleasure to do business with.
Company was prompt and attentive to any issues raised. Great, quality work done by team and finished project exceeded my expectations.
The highest rated contractor at the Hardie Board site... Excellent work and very competitively priced. Our home looks better than it did the day we purchased it 32 years ago.
Areas Of Satisfaction - Finished job... really first class. Also, they provided quotes in a manner that allowed us to determine what work we really wanted to have done.
I am very pleased. The crew worked well together and the owner kept an eye on things.
Recognized Excellence - I would like to recognize everyone for their exceptional service.
I have dealt with a lot of Contractors on the remodeling of my home thru the years.Far and away Better Built was at the top of the list.Good folks and did a Great job.RD
Areas For Improvement - They did not fall short at all. Thoroughly satisfied.
Recognized Excellence - Robert, Penny and the crew were great.
Areas Of Satisfaction - Quality of workmanship
I was very pleased working with Todd Giese, he did a very good job, was very professional, and followed up with any concerns or questions I had.
Lead Source - I heard about the company on the James Hardie website.
Areas Of Satisfaction - I was most satisfied in terms of the installation.
Areas Of Satisfaction - I was most satisfied with the work. It looks great. They came up with a good solution to problems we were having.
Recognized Excellence - I would like to recognize Robert Guies.
Areas Of Satisfaction - Very responsive, polite, and human. It was nice doing business with them.
I had a roof replaced due to a hail damage claim, then I had the 30 year old siding replaced with Hardie board. Much of it was on the second story. They then painted the the entire house.Everything turned out well, I am very pleased and highly reccomend Better Built.
Areas Of Satisfaction - I was most satisfied with the personal service and recommendations. They helped with selections of the siding and paint. They were very, very good.
Recognized Excellence - I would recognize the owners, Robert and Penny Geis. I would recognize the two installers, Pablo and Pablo, Sr. The painters were excellent. I didn't get their names. Everybody that worked on the project was above and beyond.
Additional Comments - I would highly recommend them. They worked hard. They started on a Monday and finished on Friday. I've gotten comments from neighbors and other professional painters. People have been very impressed with what they've done.
I only replaced the siding on a portion of my home but it looked fabulous. I wish I could have done the entire house.
Additional Comments - I have worked with a lot of remodeling trades and my experience with better built was one of the best.
They do great work, communication lacking. We had to contact them for updates on starting project.
We received quotes from three James Hardie Products certified installers and Better Built is who we chose for our project. Robert Guice (salesman) was personable and answered all of our questions without a strong sales pitch. Our biggest concern was knowing that the Hardie product would be installed correctly. Better Built provided a professional installation resulting in a beautiful exterior on our home. Questions were answered promptly and any concerns were corrected immediately and without argument. We have recommended Better Built to our friends and neighbors, one of whom has contracted with Better Built to have their siding and windows replaced. We couldn't be happier with our choice to use Better Built Companies for our siding project.
Areas Of Satisfaction - Working with Robert and the quality of the installation and final product appearance.
Recognized Excellence - Robert Guice was phenomenal! Pablo and crew were wonderful! Jorge was great!
Very satisfied with the job and the price. Robert (the owner) kept all of his promises and followed up on things that I requested. Low pressure, honest sales.Please note that my home is a larger than average job for Better Built, which makes my experience more impressive.
My expectations were exceeded from start to finish.
Additional Comments - I was so impressed with Todd, he had awesome ideas and insight on our project. I had a broken window and Todd came over himself and sealed it up for us so we could go to Disney World, it was not even part of the project but he went out of his way to do it for us.
Better Built provide good work and a quality product. Met expectations and delivered on a timely basis.Better Built replaced the upstairs siding to the existing add-on room and replaced all of the soffit and fascia for the entire house.
From start to finish, the Better Built team was very professional. They were good at giving solutions to problems that my wife and I had to decide on. The crew was absolutely fantastic with their workmanship and cleaning up every day. Everything was really perfect. We were very, very impressed.
Areas Of Satisfaction - I was most satisfied with the quality of the work. I was also satisfied with Robert. The general contractor was super from start to finish. The crew led by Pablo was very, very good. I've lived in this house for 34 years. I've had a lot of work done. This is the best work I've had done to my house.
Current Referrals - I've actually had 5 or 6 people see the sign and take their number down in my neighborhood. I talked to them and told them how I felt about them. I only got one quote and it was from Better Built. I went around and looked at a lot of their job. Once I met with Robert, it was a done deal. Since then, it has gone perfectly. I was really impressed. I will do more work with them in the future.
Recognized Excellence - Robert was a very good salesman. Pablo from the siding crew was fantastic. If I asked anything, he got it taken care of. The job was done professionally. I was very impressed with Pablo. I wish I knew the name of the painting crew. They were equally as good.
They were some of the best contractors I have ever dealt with. They did a great job. They did even more than they said they would. They were pleasant to work with. I highly recommend them.
Areas Of Satisfaction - The workmanship and the timing were excellent. The house was great. It took them as long as they said it would take them.
Recognized Excellence - I would like to recognize the owner and the foremen. They are both very good.
This company is THE BEST. Not only did they do a terrific job of installing the siding, but they were also tidy and courteous.
Areas Of Satisfaction - The workmanship is absolutely beautiful, and impeccable. In fact, it's so good that within 5 days of the job being completed, a neighbor who's been renting approached me and expressed interest in seeing the inside and I ended up selling the house without ever listing it!
Recognized Excellence - Todd Giese was terrific to work with.
They did a great job. They did what they said they would do and in a first class way.
The project he did for me was a very very good project. A little communication from Roger would be great. I am a subcontractor so we had a roof start because I do commercial and this is residential. In commercial my hard dates are the start and finish dates and we are tied strongly to those. In residential it is a little loser and I had to live with that. I have already recommended them.
Better Built Siding & Windows remodeled our home with HardiePlank Lap siding. We were very pleased with the quality of service from Better Built from the start. Better Built provided the best proposal and then followed that up with exceptional service, communication, and quality of work. We were so impressed with the attention to detail and quality of service that we have now contracted with Better Built for some additional remodeling work. The owner, Robert Guice, provided the original quote for the HardiePlank project and has been involved throughout the remodeling process. The customer service has been absolutely exceptional! We would gladly recommend Better Built for your home remodeling/construction project!
I was really pleased with the outcome. If I had of know that it would look this good, I would have done it sooner. They were here for 3 days, cleaned up everyday, and did everything that they said they would. I am happy with it all.
Recognized Excellence - I would like to recognize Robert, he was fantastic and great.
Additional Comments - The crew did a good job and I am happy with them. They did what they were supposed to do and I am happy.
Lead Source - I searched for someone who installed hardy siding, and they had the best reviews for that.
Areas Of Satisfaction - They did exactly what I wanted and delivered everything they said they would. I am very satisfied.
Recognized Excellence - I worked with Penny and Robert. They were great to work with.
Better Built is a company that I would definitely recommend. The experience and professionalism was clearly evident in all involved in the process. We were especially pleased with Todd Giese, he was at the job site multiple times a day ensuring that everything worked properly. The installers that Better Built employs are tenured and very experienced, friendly and most importantly they make sure the job site is cleaned daily before they leave.
Recognized Excellence - Todd Giese, the siding installers Julio, his dad and Juan. The painters were great and very through.
Lead Source - I heard about Better Built Siding & Windows in one of the five-star rated booklets that come out for Denton County.
Areas Of Satisfaction - I was most satisfied with the fact they got it done in a reasonable time and it looks pretty good.
Recognized Excellence - I would like to recognize Todd for his exceptional service, he did a fine job in selling the product and working with me on that.
They did a fantastic job and now my neighbors drive by and say how beautiful my home looks.
Areas Of Satisfaction - They did an awesome job, cleaned up really well, were always professional, and they went above and beyond to make my home look nice.
Better Built Siding & Windows, LLC is a very professional and clean company to work with. They are easy to communicate with.
Areas For Improvement - They did not fall short at all. They did a very nice job. I was very pleased working with them.
Areas Of Satisfaction - They did a hardy siding and it was kept very clean and neat.
Recognized Excellence - Robert did a very nice job. Pablo was in charge when they were here working and he handled everything very nicely and professionally. Jorge painted and he did a very good job.
We interviewed 3 separate Hardee installers for this project. Given the identical product our choice was determined by price, customization and customer service. Better Built represented the best case of affordability, willingness to offer custom solutions and great customer service apparent from the first contact. Better Built delivered on every expectation
Better Built did a great job on my home. The project involved a siding crew and a painting crew. Each of them kept the property clean and organized and the personnel were conscientious and courteous. Any questions that arose during the project were fully addressed and I am completely satisfied with the project and value received.
We chose Better Built for our window,door, and siding project after getting quotes from 8 other companies. We had an unusual request for a siding width pattern that many other companies were not that interested in doing, however; Robert embraced it with enthusiasm. All the staff that were on our property were extremely respectful of our landscape and cleaned up every day before leaving. We threw in a couple of small add on projects, and they were scheduled in and completed quickly. I would recommend this company on any home remodel project!
Areas Of Satisfaction - Each worker spent time speaking with me to understand exactly what I want before they started work. We were able to throw in a few small add-ons that were done as well.
Recognized Excellence - The siding team (Pablo) were awesome!
Lead Source - I saw them on the James Hardy website.
Areas Of Satisfaction - The crew did a great job, and had great attention to details.
We were so impressed with Better Built. We found them on the James Hardie website. They replaced all wooden siding on our 1978-built house, including installing staggered shingles on the gables. All trimwork was excellent. We felt like we were getting a unique blend of craftsmanship plus an eye for aesthetics. Robert the owner, Pablo the installer, and Emelio the painter were each wonderful to work with, willing to collaborate to make sure we got the look we wanted. All the workmen on the job were pleasant, competent craftsmen and high-quality individuals to have around. They made sure we were happy with everything. We feel like we have found a quality contractor and will use them if we have another project. Our neighbors were universally complimentary and impressed with the results.
Had high hopes. They were highly rated. Not this time.In fact, we were told we'd get a chance to provide this feedback after the job was completed; six months later, we get this survey.
The company came with good credentials, and seemed to have a grasp of the repairs to be made. Repairs were made at a significant cost, but yet it didn't solve the problem that I was extremely careful to articulate to the company on two pre-visits to examine the work to be done.
Todd was great and easy to work with. The team communicated with my wife effectively and answered any questions she had. I was out of town during the time they completed the project and my wife felt very comfortable with them in the home.
Great company to do business with! Exceeded my expectations!
The Better Built crew knew just what they were doing, worked quickly, and did a very professional job. Debris from the work was picked up and hauled off, and the yard left clean. The Hardie Board siding makes the house look so much better.
I believe that my experience with this contractor may have been atypical, based on other information I have. However, I can't recommend them.
Additional Comments - Top notch professional team! Our Hardie Siding was flawlessly installed. From assessing our requirements Todd drew up a contract accurately estimating the cost of the project. The installation team quickly removed my existing siding and replaced the new siding working around freezing rain in 4 days all the while keeping our home site neat. The painting team again working around poor weather condition quickly prepped the siding and painted in 2 days. The teams were very knowledgeable in their specialty each having excellent equipment to expedite their work. They were very courteous, keeping us informed of their progress, answering our many questions, and addressed issues when they arose.
Areas Of Satisfaction - Todd is very nice down to earth guy, was happy to work with him again
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Better Built Siding & Windows, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys