BBS & W did a great job on our project. We went through two other contractors that were complete failures. We wish we would have contacted Better Built first, our project would have been completed a month or more sooner.
Areas Of Satisfaction - Job was competed in a timely manner. We were constantly updated as to job status, told when workers would arrive, and they took on additional work, still finishing on time.
Areas Of Satisfaction - Quality of the workmanship and finish-out.
Current Referrals - Not at this time but as a realtor I would be happy to refer them to my clients.
The owner and the workers were always nice and polite. However, that is not enough when you are spending a lot of your hard earned money. Unless you have money to throw around and don't care about the fine details, you may want to choose another contractor. My project for siding took three months...one due to rain, two because I made them redo the back of my house due to crookedness, shoddy work and poor water protection at the base which was promised (and I am still not 100% satisfied with), three I think they were too busy and I was often an after though project. I had to constantly message and text and call to get things done. My door bell was placed at my eye level....I am 5'9". framing and trim on windows were so crooked my neighbors came and told me to make sure I saw it. My stuff....for example my sprinkler system box was just thrown in the yard and trampled on and covered in dirt. I am still picking up nails and pieces of siding and wood in the yard as I work on my landscaping. And now, just two months after completion...parts of the siding and or caulk are coming apart. I sent a text, no response. My french door they put in was not supposed to have panes....I was told the owner would come change. After a month of trying I finally realize he aint coming. From far off the house looks good.....but for me that is not good enough.But....the owner is very polite and seems like a nice guy. Just didn't quite follow through on promises, hard to communicate and get responses and I feel like I paid way to much money and don't have a quality result.
I was very satisfied with the work. The crew was polite and efficient my only concern was delayed in starting the job and the lack of communication with scheduling.
After trying to work with two other contractors and getting nothing done we contacted BBSW. They attacked the project immediately and finished the job.
The scheduling for this project was impossible because of the weather, the sides of my house had to be removed and replaced. When they could start, they finished the job quickly and beautifully. I truly didn't think my house would look so great. They crew leader even removed and redid some work that was done on an afternoon he left early. The next morning when he returned, he started replacing the parts he felt were not up to his standards, without comment from me. That morning, it was hailing for about 20 minutes. He had his crew wait, and then finish the project. I would hire them again tomorrow if I had the need. Penny at their office is a magician!Thank you for making me proud of my house again!!!
Areas Of Satisfaction - The quality of the craftsmanship was truly amazing. The house looks beautiful.
Additional Comments - The quality of the work is immaculate!
Areas Of Satisfaction - Quality of construction, flexibility to accommodate special requests and fairness of pricing/value
Recognized Excellence - Entire crew from Robert Guice (owner) to the carpenters on the jobsite were all a pleasure to do business with.
Company was prompt and attentive to any issues raised. Great, quality work done by team and finished project exceeded my expectations.
The highest rated contractor at the Hardie Board site... Excellent work and very competitively priced. Our home looks better than it did the day we purchased it 32 years ago.
Areas Of Satisfaction - Finished job... really first class. Also, they provided quotes in a manner that allowed us to determine what work we really wanted to have done.
I am very pleased. The crew worked well together and the owner kept an eye on things.
Recognized Excellence - I would like to recognize everyone for their exceptional service.
I have dealt with a lot of Contractors on the remodeling of my home thru the years.Far and away Better Built was at the top of the list.Good folks and did a Great job.RD
Areas For Improvement - They did not fall short at all. Thoroughly satisfied.
Recognized Excellence - Robert, Penny and the crew were great.
Areas Of Satisfaction - Quality of workmanship
I was very pleased working with Todd Giese, he did a very good job, was very professional, and followed up with any concerns or questions I had.
Lead Source - I heard about the company on the James Hardie website.
Areas Of Satisfaction - I was most satisfied in terms of the installation.
Areas Of Satisfaction - I was most satisfied with the work. It looks great. They came up with a good solution to problems we were having.
Recognized Excellence - I would like to recognize Robert Guies.
Areas Of Satisfaction - Very responsive, polite, and human. It was nice doing business with them.
I had a roof replaced due to a hail damage claim, then I had the 30 year old siding replaced with Hardie board. Much of it was on the second story. They then painted the the entire house.Everything turned out well, I am very pleased and highly reccomend Better Built.
Areas Of Satisfaction - I was most satisfied with the personal service and recommendations. They helped with selections of the siding and paint. They were very, very good.
Recognized Excellence - I would recognize the owners, Robert and Penny Geis. I would recognize the two installers, Pablo and Pablo, Sr. The painters were excellent. I didn't get their names. Everybody that worked on the project was above and beyond.
Additional Comments - I would highly recommend them. They worked hard. They started on a Monday and finished on Friday. I've gotten comments from neighbors and other professional painters. People have been very impressed with what they've done.
I only replaced the siding on a portion of my home but it looked fabulous. I wish I could have done the entire house.
Additional Comments - I have worked with a lot of remodeling trades and my experience with better built was one of the best.
They do great work, communication lacking. We had to contact them for updates on starting project.
We received quotes from three James Hardie Products certified installers and Better Built is who we chose for our project. Robert Guice (salesman) was personable and answered all of our questions without a strong sales pitch. Our biggest concern was knowing that the Hardie product would be installed correctly. Better Built provided a professional installation resulting in a beautiful exterior on our home. Questions were answered promptly and any concerns were corrected immediately and without argument. We have recommended Better Built to our friends and neighbors, one of whom has contracted with Better Built to have their siding and windows replaced. We couldn't be happier with our choice to use Better Built Companies for our siding project.
Areas Of Satisfaction - Working with Robert and the quality of the installation and final product appearance.
Recognized Excellence - Robert Guice was phenomenal! Pablo and crew were wonderful! Jorge was great!
Very satisfied with the job and the price. Robert (the owner) kept all of his promises and followed up on things that I requested. Low pressure, honest sales.Please note that my home is a larger than average job for Better Built, which makes my experience more impressive.
My expectations were exceeded from start to finish.
Additional Comments - I was so impressed with Todd, he had awesome ideas and insight on our project. I had a broken window and Todd came over himself and sealed it up for us so we could go to Disney World, it was not even part of the project but he went out of his way to do it for us.
Better Built provide good work and a quality product. Met expectations and delivered on a timely basis.Better Built replaced the upstairs siding to the existing add-on room and replaced all of the soffit and fascia for the entire house.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Better Built Siding & Windows, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys