The on-site manager, Alessandro Romero, had excellent communications skills and the crews were hard-working and thorough.
From beginning to end, the experience was seamless. I had continuity as far as the sales office staff, the crew that did the roofing was great. Everything was explained. The cleanup was good. It was prompt because it was done in one day. They used quality materials, and I only have to do this once every 20-30 years, and I made the right choice.
The service was bad from the start. It started with the salesperson. It got worse with the installation crew who replaced the roof.