The construction part of my experience was fine, but dealing with the office was a bit of a hassle. When we set everything up, the supervisor I worked with told me the office would be in contact with me within 48 hours to schedule my roofing installation. When I called the office after a few days, the women got a bit of an attitude with me when I was just doing what the guy told me to do. The day before my scheduled installation, I received a call and was told I owed $1600 that I already paid. The women said I still owed a deductible, and I had a receipt for my payment. They got it mixed up, and she called me back and told me that it was unnecessary to make any more payments.

I think they did an excellent job and cleaned up well. The sales manager tricked me into signing. I wanted an estimate, and it is a lot of money. He said if you put your signature here, it would be the figure we agreed to. If you initial, and you want to cancel, there are thousands of dollars of fees and penalties. I went with them because I didn't want to pay the fees. I read that it was three or four days to cancel, but I didn't receive the hard copy until five days later. It was very close, and he probably sent something electronically, but it is hard to read on my phone. I feel I was tricked, and I just wanted an estimate. I found another company that uses Owens Corning for $7,000 less, and I would have preferred not to have to use my retirement money, and I am not rich. I saved money, and I did need a new roof. He physically installed the roof and did an excellent job, and I was very pleased. Also, it said on the contract if they leave something behind, I need to tell them, or I will be charged for it. They left duffle bags, and I called, and I found it interesting that if they leave something behind, I will be charged. They did come, and they did pick it up. I found that interesting, to see if I would be honest, and it was weird that they did leave something behind. They also tried to charge me more for the boards. The prices allotted for three or four pieces if they needed extra for the roof. He said it would be $75 for each board, and it would be $300 more. I am confused, because you agreed upon that price, and it went past what I would have paid. He said that they will exchange it for the ones we need. They did not charge me more, but they tried.

They are terrible with scheduling. Communication is really horrible.

Not at all. We are still dealing with our skylight fiasco. Part was ordered incorrectly twice. It needed a custom fit.

Quick and great to deal with! Roof and siding done in one day!

Thanks Best Choice Roofing, Grove City Ohio for our new roof.
Special shout out to Brandon Sprouse for his 24/7 availability to listen to our concerns and for his professional expertise to handle insurance claims.
Applause also due to The Crew for installing our beautiful new roof in only 4 hours.
All things considered, this business is worthy of a recommendation.

The crew started early,very professional matters so I placed water and ice for them.

Poor Follow up. Unfinished job.

Workers hit the ground running. They knew exactly what they had to do and they went to work right away and stayed at it until the job was done. Excellent team and excellent teamwork.

There wasn't a project manager on site when it was completed. There was no one that spoke English either. No one did a final check on the work that was done. The salespeople came out afterwards because the project manager responsible for it went on vacation. They called their sales manager and I'm still not sure if it was all done correctly. There was no one on the production side. Nobody really knew what they were doing.

The person who sold me the roof lied. The cleanup was horrible. They had to come back 3 different times, and it still wasn't clean, but they said it was normal.

They did an excellent job.

I had to go to the higher-ups because they were trying to charge me more money than I possibly owed. They had threatened me and removed me from my account, but I had to keep calling people about the credit, warranty, and paying more than they were after, and I did not appreciate that at all.