Quality installation with great attention to detail.
They were awesome. I'm very pleased with all the work and the professionalism that they have.
We're extremely satisfied.
Really like the product and installers and that is why it gets 5 stars.
The installer Nathan did a marvelous job converting our old fiberglass shower/tub into a fantastic looking walk in shower. The bathroom (almost 40 years old) now is fresh and clean looking. He had professional help from Travis who also replaced a corner caddy (my wife did not like) with a shelf unit that included al foot rest. Bath Planet did not charge anything extra for this customization. Both installers were highly professional, and extremely pleasant to work with. When it comes to challenges and details, I am a perfectionist, and Nathan exceeded me by a mile! We have already praised their work and Bath Planet to several of our friends and family, and will use Morgan again when other projects in our house will be needed.Roland and Cathleen Schneider
The lead installer was phenomenal. The care and consideration he had as a whole on the project and his personality were fantastic.
I was very pleased with the work. They fixed the issues that weren't right.
Bath Planet was very responsive to my needs. I had to reschedule multiple times on my end due to work and they were extremely accommodating. They did a great job!
Personal Message - The product is very nice and I like it.
Amazing what can be done in 2days. Nathan was very friendly and professional. He answered any questions We had and walked us through the process. Definitely recommend this company and Nathan! Thank you !
Recognized Excellence - Nathan was extremely professional and friendly. Nathan you gave me exactly what we asked for!
Areas Of Satisfaction - I was most satisfied they were fast, clean, and they did what they promised they would do.
Very Excellent in every way.
Bath Planet did a fantastic job on our shower. I would recommend them highly.
Excellent service, on time, cleaned up when done. Great products.
Areas Of Satisfaction - Installation crew were professional and thorough in completing the work.
Very pleased with the finished shower installation!
Areas Of Satisfaction - I was most satisfied with the entire experience. Everyone was very professional.
Recognized Excellence - The installers were great.
Recognized Excellence - Danny, lead on our install crew, was outstanding. Detail oriented, friendly, professional and all around awesome craftsman.
They had to come out three times. That was disappointing. It wasn't until the third time, the person did it right.
The overall experience. The communication was last minute and I had to wait another week from the actual start date for the work to be done. Being provided the wrong information and I was over-promised.
Unfortunately, I have to sell the house due to issues with a trust. I conveyed this information to Bath Planet and tried to cancel the installation and was informed I would have to pay half the money if I cancelled. They did not care about my situation.
Turned out great but pricey. I was told that I would get 0% financing but in reality what I signed was over 7% interest. I was taken and I'm not happy about it. They will not do anything to resolve it.
I am totally not satisfied with the remodel of my bathroom. The materials used were not of the quality that was presented during the sales orientation, the workmanship was horrible. The only good thing was that they were clean. The original work was done fast, but the rework was not. I am still waiting for my bathroom to be completed and this work was started a month ago if not longer. I would not recommend Bath Planet to my worst enemy.
The work was PERFECT-completed on time and a WONDERFUL experience. The ONLY issue was a Susan Mobely that I spoke with-regarding an issue-was disrespectful -snotty and rude. If NOT for the GREAT install crew--would NEVER recommend Bath Planet--but- their GREAT service--caring attitude and wonderful talent--made the experience MUCH better than the office worker Susan.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet of Tampa Bay as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys