The workmanship was excellent.
Areas Of Satisfaction - I was most satisfied with the overall project.
Lead Source - I heard about them through media.
Areas Of Satisfaction - Overall we were happy with the experience. The workers were nice, clean, and were in and out quickly.
Lead Source - Signs along the road.
Areas Of Satisfaction - They were very professional, they did exactly what they said they were going to do and when they were going to get it completed.
Lead Source - I live up the street from them.
The Bath Planet contractors that came to my house were neat and professional.
Construction Quality - Overall, I am happy with the craftsmanship.
Problem Resolution - They have thus far.
Areas Of Satisfaction - I was most satisfied with the professionalism of the carpenter and his assistant. They were very neat about everything they did in my house. They put drop cloths down everywhere. I was impressed with how respectful they were of my house.
Lead Source - I drove by. There is a store between my job and my home.
The installer did an excellent job and he was very proficient at what he did. They did such excellent work we're having them come back out to do our other bathroom.
Areas Of Satisfaction - The quality of work was excellent.
Lead Source - We saw a sign in front of someone's house on our way to the grocery store. After they were done with the work for our house, we recommended them to someone else.
Areas For Improvement - None
Areas Of Satisfaction - Nice guys
Lead Source - Home advisor
Additional Comments - Everyone seemed nice
Areas Of Satisfaction - It is very neat and it looks good.
Recognized Excellence - I would recognize the installer.
The project came out beautiful!
Areas Of Satisfaction - The plumbing and the installation is exactly what we wanted!
Recognized Excellence - I would like to recognize the man on the television whom I believe is Jim the owner of the company.
Areas Of Satisfaction - The staff were courteous and job was done satisfactorily.
Likely To Recommend - We were very pleased with Bath Planet.
Areas Of Satisfaction - Once they were able to work, it got done quickly. It took extra time to get the stuff in that had to be reordered, and it took extra time for it to come in.
Recognized Excellence - The gentlemen that did the actual installation was very good.
Areas Of Satisfaction - The overall work done, was most satisfying.
I strongly recommend them for any bathroom remodel. They did an excellent job.
Areas For Improvement - I do not think Bath Planet of Southern Tier fell short of my expectations.
Areas Of Satisfaction - The installer was very professional and kept everything cleaned up. Any time we needed to use the bathroom, he cleaned things up for us to use it and then went back to work. We didn't have any issues whatsoever.
Current Referrals - I have been fully recommending Bath Planet to friends. We have pictures of the work they did and like to show them off.
Recognized Excellence - I would like to recognize Jim and Kevin. They did an excellent job.
Additional Comments - They are very professional.
Very pleased with the shower. I enjoy getting in it every day.
Areas Of Satisfaction - I was most satisfied with the end result.
Recognized Excellence - I would like to recognize the salesman and the installer.
Areas Of Satisfaction - I thought they were great, I give them 10 out of 10 on everything!
Areas Of Satisfaction - I was most satisfied with the appearance.
Areas Of Satisfaction - I was most satisfied with the schedule and their communication.
Recognized Excellence - I would like to recognize the guy who came. He was very good. The installer was exceptional.
Areas For Improvement - None
Areas Of Satisfaction - Professionalism, expertise, honesty, willingness to take as much time as necessary to answer all my questions. Educated me about the process that enabled me to get other opinions for comparison. Couldn't have done that without their help.
Current Referrals - Not at this time, but I will not hesitate to recommend them when given the opportunity.
Recognized Excellence - I hope I did not leave anyone out: each & everyone who entered my home were fantastic: patient, polite, respectful, grateful, excepti9nally skilled & knowledgeable:Joe, Rich, Gary, Jim: the best of the best: installers, craftsmen, gentlemen.
Additional Comments - Recommend without reservation for bath renovation and window installation.
I had a very bad leak in my upstairs bathroom that prevented the use of the shower. Jim Bacon was able to assess the problem and give me an estimate. They were booked up for several weeks but was able to have one of his staff come over that very day for a temporary fix. When the workers did the remodel they did a very professional job and did a thorough job cleaning up. I'm extremely satisfied with the job they did and have already recommended them to friends.
Areas Of Satisfaction - Excellent job, quality workmanship at a fair price.
Recognized Excellence - Kevin Musselman
We ran into some unforeseen problems and I came home and looked at it, and it was right (about there being some rotten wood). They made it right right away. It was not their fault.
Problem Resolution - That's a 10!
Installation Crew Cleanliness On - That's a 10!
Likely To Recommend - I've already recommended them. We ran into some unforeseen problems and I came home and looked at it, and it was right (about there being some rotten wood). They made it right right away. It was not their fault.
Referral Program Awareness - My wife was informed.
Areas Of Satisfaction - I was most satisfied with the shower and tub they put in. This is the fourth time we've had it done, and it was done right this time - no leaks at all.
Recognized Excellence - I would like to recognize all three of them. It was a team effort.
Improvement Suggestion - They all are good workers.
Personal Message - I thank them for the professional job they did. It was awesome!
Areas Of Satisfaction - We were satisfied with everything.
Recognized Excellence - Both the salesman and the installation guys.
Improvement Suggestion - Their service and installation was great.
All I can say is Bath Planet did a very good job. I was very impressed with it.
Sales Knowledge - Very much, he was outstanding.
Problem Resolution - I assume they do, there were not any problems.
Installation Crew Punctuality - He was outstanding.
Quality Of Materials - Very much so!
Areas Of Satisfaction - I was most satisfied with the workmanship. Especially down underneath and the drain, he did a good job setting up the plumbing. I went under there and checked it, and it was good.
Recognized Excellence - I would like to recognize the installer for his exceptional service. He was kind, courteous and did a great job. I can't recall his name.
Current Referrals - I gave the portfolio to someone in town, it's in their hands to see if they want to call Jim Bacon.
Personal Message - Thank you! Merry Christmas!!
Areas Of Satisfaction - Materials used and work crew ( Joe and Kevin ) were a pleasure to have in my home, professional, open to questions and ideas.
Recognized Excellence - Jim Bacon, Joe, Kevin
Current Referrals - Not at this time, everyone that saw the Bath renovation was impressed
Improvement Suggestion - Not really. As with any job plan customer is given a timeline as to start of job. If that timeline changes the customer appreciates a heads up as to their project being delayed because prior job has been extended
Personal Message - Nice job, courteous service
Additional Comments - Wish I had done it sooner
Areas Of Satisfaction - I'm most satisfied with the walk in shower.
Recognized Excellence - I would like to recognize the installer and my salesperson for exceptional service. Jim was very knowledgeable.
Personal Message - They were excellent in customer service and the installer was excellent!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet of Southern Tier as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys