The guys were very professional and kept me in the loop with every step of the process!
Bath Planet has done an excellent job in remodeling our bathroom. They converted our old bathtub to a stand up shower. They have a wide selection of products to choose from. The work was done quickly & efficiently. We are very happy with the work performed & recommend anyone interested in an elegant bathroom to also use Bath Planet as you won't be disappointed.
Areas Of Satisfaction - We are most happy with the look of our finished product.
Recognized Excellence - From the salesman to the diligent workers all had a special part in making our bathroom a complete & beautiful makeover.
Areas Of Satisfaction - I was most satisfied with the manner that everything was handled.
Recognized Excellence - Nathan was very informative and whenever I had a question, he got right back to me. I would also recognize the crew that did the job for exceptional service.
Personal Message - I was very satisfied with the job that was done and the quality of the material.
Areas Of Satisfaction - I was most satisfied that they did a beautiful job, other than installing the shower rod a little too high for me.
Recognized Excellence - I would like to recognize the guy who installed, Dave, for his exceptional service. He was wonderful. He asked questions and did the best he could do. He did a nice job.
Bath Planet of Eastern PA has great customer service and you don't find that kind of service much anymore.
Installation Crew Cleanliness On - They cleaned up so nicely.
Areas Of Satisfaction - I was most satisfied with the customer service and the fact that they are replacing the gout for me. I was really impressed that they are doing that for me.
Recognized Excellence - Everybody I dealt with was wonderful.
Improvement Suggestion - I don't think they need to improve, they have it done well. They have taken care of all of my problems.
Personal Message - I think you have a great team and the customer service of your company is great.
Areas Of Satisfaction - Just the work ethic of the installation crew, very polite and respectful.
Work Done Right - The shower rod was supposed to be hung at 74 inches but they hung it at 84 inches. I ordered a longer curtain and had it hemmed professionally but Bath Planet reimbursed me.
Areas Of Satisfaction - I was most satisfied with my salesman.
Areas Of Satisfaction - I was satisfied with the time frame.
Tony and Dylan, who did the demo and new install, were very pleasant, punctual and hardworking to get the job done. But then got distracted when some of the guys from Bath Planet came towards the end of the day to meet with us and check on the job. The caulking didn't get right, so they had to come back not once but twice to correct it, plus there was a leak they had to fix. I feel they felt rushed towards the end of the day because it was a Friday, and Bath Planet told me it would get done in 1 day. I like the new install, no more leaks so far, I just feel for how much we paid for it, it could've went smoother and been better.
Recognized Excellence - Nathan was very pleasant with setting the install up and always kept in touch with me thru the whole process.
WOW. The shower looks totally different than what it used to be.
Areas Of Satisfaction - They were punctual and were able to get the project completed in one day.
Recognized Excellence - The installer did a good job.
Personal Message - Keep up the good work.
Areas Of Satisfaction - I was mostly satisfied with the work they did and that they were on time.
The work was done on time and with minimal impact to my schedule.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet of Eastern PA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys