Baker Roofing did an excellent job, and I would recommend them to anyone. I was very pleased.
My wife and I both were extremely satisfied. The guys that worked on there and the head of the group was just awesome. We praised them the whole time, told them how well they did, and how beautiful the roof looked. Everything was just prefect, couldn't have been any better. Nice group, very knowledgable, and the workmanship was great. They didn't mess around, they got up there and got the job done and the clean up was awesome, they didn't leave anything laying around.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Baker Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys