I would have rated Avalon a 4 on the quality of workmanship but before tearing out the old floors and base boards they should have asked or suggested to cover our furniture and bedding. As a result of not asking our furniture and bedding was covered with a white chalky dust. Also the workers left the white chalky dust and particles on the floors. I would suggest they vacuum the floors after pulling out the floor boards and floors for future.
They left all the trash in the garage. It cost me over 700 to get it cleaned up.
They were very courteous and explained everything that they were going to do. They were very professional.
I didn't have to lift a finger, they did everything. They were top notch.
I had Avalon come in after a 24 hour water leak. They started at 10:30am and left at 3:00am the first day. They worked very fast and very hard. They returned several times over the next week to maintain and move around the drying equipment. As far as the work they did removing wet carpet, padding, opening the drywall, the did an excellent job and I would recommend them.
These guys are truly amazing! Not only did they drop everything that they were doing to address a very serious water mitigation but they took the time to explain what they were going to do, how they were going to do it and how long it would take to resolve the issue. There is no higher recommendation that I could give for Avalon than my sincere thanks and appreciation.
Avalon Carpet Service was very professional. They explain in detail what needed to be done and how long the process would take. They were very friendly and punctual. Will refer them to my friends.
Area Of Satisfaction - Claim settled quickly. Ins.very professional. One stop for water repair, drywall work, and carpet cleaning.
They are easy to work with.
Area Of Satisfaction - I was most satisfied with the time in which it was completed.
Area Of Satisfaction - The overall fast action and service
Pleased with the servicw
Area Of Satisfaction - Friendly, informative agents and sales personnel
Area Of Satisfaction - Speed in service and their willingness to explain everything that was being done.
Additional Comments - Great crew
They were very professional and courteous. They got things done in a timely manner and I was very satisfied with their work.
Area Of Satisfaction - They were prompt and provided courteous service. They answered all of my questions and told me what they were going to do before they did it.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Avalon Carpet Service as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys