They were difficult to communicate with and I felt rushed through the entire process. This proved to be true because they didn't look at my units to ensure that all entry points were covered. Severe dust and debris entered the home and the tenants property was damaged.
Way too expensive! Online quote was 20k it ended costing 120k for a small 2 bedroom house, simple hip roof.
Somewhat hesitant.
Awful experience from start to finish. Unprofessional liars with incompetent crew.
Not happy with company
I would not recommend Reliable Roofing to a friend. The persons that I delt with were professional and informative, but the total cost for having my roof replaced was very high. $34,000.00 is a lot of money. Home advisor stated that the average cost for a new roof would be around $21,000.00. However, it was nice to see the roof hold up after all the rain that fell in the last three months. Nice to see no indoor leaks.
yes we will
I have another leak in my roof where they attempted to fix it. Not happy about this.
I would not recommend them after the experience I had with them. I was very dissatisfied with my project, and they do not always do what they say they will.
Definitely, I would recommend this company.
Foreman rarely on job site. Contracted for sloped roof, but roof they built had flat spots, so they had to tear off and completely redo. This was only after I repeatedly pointed out the deficiency.
Good job just one little thing the metal edging on the den when they installed it the old rain gutter was still on and they cut around the nails that held it on now that its raining so hard I had a little leak I put a small piece of ten behind the cut edges and the leak stopped
Definitely reliable as their name implies.
Job not finished by contract: inspection not completed & signed by inspector.
Well informed, friendly and accessible for questions. Responded quickly when asked about roof details. Willing to work with me on schedule and pricing. Completed work in a timely fashion. Work was of excellent quality.
I had some difficulty recommending Reliable Roofing to some neighbors who inquired. While the roof looks beautiful and is not leaking - communication with management was dreadful. Not reliable - no or slow follow through
The employees were very nice, very friendly. However, the price almost doubled from the initial agreement due to the price of the wood for the roof, or so they said. The workmen were very messy and DID NOT clean up all the debris and staples around my yard and both neighbors. Neighbor had to clean up herself as she had small children. I’m still finding staples after almost one year. They did not clean out the gutters of all the debris. There was a great deal of broken glass from my solar panels all over my drive and front yard. I would not recommend this company.
Reliable Roofing was a terrible service company. They had to totally redo part of my roofing job over again, and their foreman was rarely on the job site. They had people show up without equipment or even a ladder. This is a terrible contractor.
Essentially, they failed to properly protect the contents of the house from the roof when they removed the roofing. They also left a lot of debris throughout the garden, which we had to contact them to come and clean. I discovered a room afterwards that was also covered in debris.
No, I can't say that I can recomend them. I had a leak that several different roofing contractors said appeared to originate from the newly installed air conditioner on the roof. However instead of fixing the leak they said my perectly functional old roof needed to be replaced and as part of that they would fix the flashing around the AC. The cost for this was $ 24K. A month or so after the roof is installed it rains again and the leak is stil there. The solution to the leak was for me to get a second part of the roof redone for an additional $20,000. However upon inspecting the roof myself I realized this would not fix the leak which does still come from some where around the AC. So as far as I am concerned these guys are a high preasure sales outfit. My new roof was well installed and very good looking and aparently has a better fire rating than the old one. Just $20K of unneeded work. (asuming $ 4k would have fixed my leak.)
I think that they should have clarified much more than they did. The way they presented it to me was one price and one way, which was fine. Later, they asked if I wanted paneling put on, and made it seem like I needed it. It just didn't work out as well as it could have. There were just a few things that weren't exact. He said he would take the satellite dishes off, which they didn't do. I didn't like how they didn't represent how it really was with my roof. They were okay, but I didn't like the way they were shady about that part. People might be thinking that they have to get that paneling. The end product was okay.
I feel like the salesman sold me products that they were going to put on my house, but they did not use those same products. They did not install the same quality product that I was sold. I did not understand all of the roles for everyone. I felt like anytime I had a comment or concern, their attitude was poor towards me.
VERY DESAPONTING
Didn't do what was agreed and promised, was not responsive, left the project half way till I called the higher up for intervention. Way overpriced.
On time pleasant people kept me informed of what they were doing
We were misled at every step. Roof was left exposed during heavy rains. Sales people were pleasant to talk to but had no role after contract was signed except to request more money.
I was told it would cost over $60,000. Then I said No, I don't want to do it. Then they did some talking and decided they would do it for $40,000 so I said YES. Four days later, another man came out to inspect the problem and they told me that certain things that I needed were not covered and if I wanted them covered, it would cost me another $20,000 It was too late to cancel. No one I know would want to pay that much for their roof.
They were exceptional and did a wonderful job. They cleaned up the debris. It was an awesome experience. They were pleasant and courteous.
Feel like we were given bad advise.
Terrific materials, workmanship and professionalism.
They were messy. We asked them multiple times to keep our back gate closed after they left for the day. They consistently did not close the gate. We had a potential intruder that required us to call Richmond police.
I will certainly referyone who asks me about roofing
No lo recomendaria a nadie. No son profesionales en ninguna area
When they initially come to your home to give you the break down of their product and offer, they’re professional. They tell you that they’ll always be one step ahead of the project, always keep you updated, open communication, always available etc. That’s a lie!. Once they lock you in, their focus moves on to obtaining new sales. I had days that the workers just didn’t show up.We’d reach out to them, “ oh yeah sorry they couldn’t go today”. We made it clear from the start, that my wife and I both work. We’ll be taking time off work so one of us can be here to bring the dogs inside, open up the back gate and give them access to electricity. Yet, they didn’t respect us enough to keep us updated on the work schedules.Also once they peeled back the roof ALL these other charges surfaced!. You expect charges will arise as they don’t know what’s beneath the roof until it’s peeled off. But they went sky high on the prices, knowing we had no choice at that point. They WILL absolutely 100% take advantage of you!!. They say you get what you pay for. Well we didn’t go cheap to try to ensure we would receive quality work, a responsible and professional experience. Open communication, so we didn’t have to chase down the project leader. But, we might as well have gone cheaper, we might’ve had a better experience. Or the same but it would’ve been cheaper!!. They even damaged the front left side roof trim while unloading the materials on my roof. And tried telling me that it was already like that but, we had before and after photos. A job that was supposed to take no more than 2 wks took almost 2 months!!. Buyer beware!!.
I wouldn't recommend them to anyone.
did not like at all. dont use them
My rating is only because of how long it took.
Their roofing truck drove over my neighbors yard and Broke the sprinkler head including ruining part of the grass. They promised to pay and make it right. It is 6 months later no one cares to talk with me or fix this situation after spending 70,000 on a new roof.
The first guy who was there was very professional, but that is where it ends.
Reliable Roofing is very trustful with professional work done for my townhouse community. I am a board member and we hope Reliable Roofing can give us a good deal for a numerous of roof replacements for my community. We highly recommend Reliable Roofing to other homeowners. Thank you.
EDDIE IS AMAZING! He was so kind, communicative, informative, and supportive throughout this whole process. I am a single woman living alone, so I definitely have some fear in being taken advantage of when calling some companies for work on my home, but with Eddie I felt so comfortable. He would explain to me every step in the process, answer all of my questions when I needed further reassurance, and was very professional and committed to the project. I am so happy with Eddie from Reliable Roofing, you won't regret choosing him honestly.
Run for the hills and find a new roofing company.
Don't use them.
Site inspection was not done at all and after opening up roof contractor tried to make additional $37k more money for non inspected work.
Avoid this company. I would give zero stars. My contract started at one price and I had to sign a second contract for almost double once roof was exposed. Terrible customer service. I had to micromanage the project and catch shoddy workmanship every day. Still trying to chase down my warranty and they have now closed their WA state operations just in the past 2 months. Every bad review is part of my experience too.
Went with them due to online recommendations. Got a very high price, which I paid.
But, when they replaced the roof, they ripped out the wiring for my land line and did not replace it,
as it ran along the eves. Also after 2 years I have a leaking roof. Not good. 2/3 of the roof is OK.
1/3 is leaking badly. Also the roof structure I wanted, and paid for was not done. Had a flat roof, and ended up with a flat roof, not pitched slightly as I had specified and paid for.
Look elsewhere for roofing contractors. Further I had to hold back a check to get them to return and clean up debris left in my yard.
There was some communication difficulties.
I was quoted one price then when the roof was exposed I was force to sign a second contract for nearly twice the original price and the extra work that should have been done wasn't.
Terrible project management, transparency, communication and pricing. I wrote several reviews that somehow keep disappearing.
I will give them one star