They did excellent work in a timely manner.
The service was fast! They got everything done in one day.
I have already made such a recommendation!
J.T. of Southwest Roofing was personable and explained the process of roofing with little use of the Jargon much better than by previous roofing representatives about what they could and how they would do it. The employees have been employed by Southwest Roofing for several years(12 years or more) and were very professional, courteous. The crew put down tarps near edge of the foundation to aid in the cleanup and the job was completed in about a day and a half.Jo the office and accounts manger was very helpful in assisting us to get through the process of getting funds from the insurance company. We were pleasantly surprised when the shingles delivered were Owens Corning. I had noticed around the neighborhood the shingles most folks got were not the same quality.We are very pleased.I'd give them a 4 Star rating.
To say I am happy with the job that Austin Southwest Roofing did on my home is definitely an understatement. They definitely under promised and overperformed. Not only did they show up early, the the team managed to remove the old roof on my 2,100 square foot home, install the complete new roof, AND set 16 new metal fence posts in cement that had blown over during a freak wind storm, completing all of that work in just 7 1/2 hours! This included taking a 45 minute lunch break--absolutely unbelievable. I am a Realtor by trade, and I take great pride in my reputation and my recommendations, as they reflect directly onto me. Having said that, I will ALWAYS recommend these folks to all of my clients going forward. Austin Southwest Roofing is THE BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!
They were very professional. They know what they're doing. The guy who was the first estimator--that guy was amazing and very knowledgeable. I think his name was J.T.
They were very professional. They cleaned up every day and they went above and beyond. Anytime there was a chance of rain, they put tarps out. They were outstanding.
Professional crew, the crew chief was approachable and willing to discuss what was being done and make minor adjustments if ask. Not something I have experienced with roofing companies before.
I called Austin Southwest Roofing to replace the roof on my house. I was very happy with the entire process. They were quick to reach out to me after my inquiry. The appraiser was on time and helped me make the best decisions on what work I needed done. Then the install crew was on time and went above the work needed to leave my roof in much better shape then it's original condition! I would use Austin Southwest Roofing again if I had any roofing needs!
The stressful situation was made simple, easy, and pleasant by Southwest Roofing.
I was really satisfied. They did exactly what they said they were going to do.
I am happy with what they did.
JT is excellent and very professional roofer and gutter...he fixed all of the problems and very very nice...now make me feel a lot better about my roof and gutter...Nicholas is very helpful because of his help that is why I choose Austin Southwest Roofing to do the job...Kris is very kind and very nice and very easy to talk to...thank you Shane to have all these excellent employees...may GOD Bless you all...
I am 100 percent satisfied they were trustworthy and reputable. I am very satisfied with their overall work.
They did a great job.
I AM SORRY I HAVE NOT RESPONDED TO YOU ALL BEFORE NOW. I LOST MR. CHAPMAN IN FEB., SO I HAVE BEEN BUSY TRYING TO GET MY LIFE STRAIGHT. WE WERE MARRIED 60 YEARS. YOU ALL DID A GOOD JOB, VERY WELL PLEASED. MARY CHAPMAN
I did go through some problems when I was trying to get my questions answered. I never received a satisfactory response, instead, they just continued to switch me around form caller to caller.
The big truck that carries all of their roofing supplies created huge ruts in my yard when they backed in. They tried to fix it, but it didn't do too much. It is not their fault. The truck is just a little too heavy to be in my yard. I watched them try with rakes and shovels to fill it up with dirt from the truck's tires.
professional and thorough. met/exceeded agreed-upon deliverables.
The company provided excellent customer service, and we're extremely pleased with the work. And we're happy with our new roof.
The nail cleanup on one side of the house could have been a lot better.
Austin SW Roofing experience met and surpassed my expectations.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Austin Southwest Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys