I thought they were very nice. There were people that were very nice, friendly and when they did the work, they did it efficiently.
Because of all of the issues that we had.
The duration of the project was way too long.
During a very challenging time in my family's lives, we received personal attention and follow up from Austin High-Tech Restoration to ensure that we returned to a beautiful home and were able to reestablish some stability in our lives. --Fritz
Great job restoring my duplex. The pictures look amazing and the craftsmanship shows.David Radney
Quick response on the day of the water damage, have all the tools and experience, good quality subs that perform the additional duties.
Austin Hi-Tech maximized they amount of time they had from the insurance company to try to dry out a water leak. They refused to remove a wet drywall and insulation without insurance company authorization. They spent 5 days trying to dry wet drywall and insulations with blowers and dehumidifiers on 2 floors. Ultimately, the ceiling and walls were removed (they did a good job with ceiling removal, wall removal, and insulation removal). They were not hired to do drywall repairs based on their poor performance in decision making.
Mario was awesome. He was available one Sunday when I had a question, and he followed up with me. They made a difficult process easy. I really appreciated that.
It took 5 months to do a 3 to 6 week job at the most (the original estimate was 2 weeks). I had a flood in the upstairs bathroom from a hose that blew causing 2 to 4 inches of water in the upstairs bathroom that flooded two rooms downstairs and out to the sidewalk by the time someone got home to catch it.The only professionals that did a good job were the ones that came to finish removing the water damage we had already started doing.The quality is well below professional for the Bathroom install. Everything that was caused by water damaged basically turned into an argument in order to get it fixed. The insurance company agreed with me on what was bad and what was not. We had four insurance adjusters that had to come out to the house to confirm the issues I saw.I was told numerous times that they were delayed for some reason. In several cases it was because the particular professional they needed was working another project and they were ahead of me.The Bathroom Cabinets were ordered twice in the wrong measurements and size. They had to be installed twice (The second time Nothing was assembled correctly) and had to be reinstalled a 3rd time (Still not completely correct). Incorrect caulking was used on the second installation. The caulking is now splitting and falling off the cabinet 4 months late. The doors on the cabinet were installed incorrectly making them hard to open. The new cabinets do not really match or look like the old cabinets; much less the other bathroom cabinets in the house. They lost pieces to the Faucets. They were not completely installed with all parts and I had to point that out. Both the drain closers did not work at all which they finally fixed after I called them.The toilet was installed after the new tile install without a new Wax ring, much less one that connected it to the drain. Basically the toilet was 3 inches from the drain hole. There was no seal and the toilet flushed back out onto the new tile. The caulking around the toilet had holes and missed spots as well. The toilet also developed a leak between the tank and bowl after it was reinstalled. I had to replace the whole toilet and get an extended ring to connected the toilet to the drain pipe out of pocket.The carpet to tile transition was incorrectly installed and stands up 1/4 inch above the tile making an injury point if you step there or catch anything on it. There was trash from the install stuck under that section of the carpet I had to get out that sealed under there with the transition piece.They bent the hinge on the medicine cabinet and was still not repaired when they said they were finished. They broke several pieces of tile below the shower door they had to fix. They spread cement and other dust throughout my 2 story house I had to clean up. (I got an offer to clean it professionally after I was 2/3's done). I had 5 kids ranging from 1yr to 7yrs old in the house that we had to take out till the dust was cleared and the house had safely breathable air for them and the adults. The last supervisor made a comment to my daughter that he was out here to fix the final items again. This was after they kept getting the wrong parts several times. Extremely unprofessional.At the end we signed off on the fixes just to get them out of our house and our lives. I would pay to get the stuff fixed by someone else I can actually trust to do the job at least half as good. Nobody should have to deal with these type of issues.
Austin Hi-tech managed our floor install. They used a sub-contractor, Chase, to do the actual installation. I would never recommend Chase to anyone. They installed chipped boards and left many gaps between boards. When we pointed them out the Chase supervisor he stuck his credit card in my face and said as long as the gap is smaller than a credit card it is "within tolerance"....unfortunately there were hundreds of gaps of all sizes and Im pretty sure "tolerance" doesnt include that. When questioned as to why they installed chipped boards instead of putting them aside and exchanging them with the manufacturer, he said "we had to use all the boards, we didnt order enough" !!!! Needless to say, there was nothing that could be done to fix the issues without ripping it all up and starting over. Instead they stuffed putty in the gaps to fill them...As far as Austin Hi-tech, they underestimated the timeframe for install by 4+ days and they did not show up to manage the job until mid-way through when it was obvious they were blowing the schedule. They also did not anticipate moisture and did not have materials ready (special glue, etc.) which further contributed to delays. Once these issues were called to the attention of the manager, Glen, he was very professional and courteous, and to his and the PMs credit, they did try to make things right in the end. Ultimately it was not a good experience but had they used a different floor installer things would have been much better I expect. If you are planning to use them be wary of Chase floors and make sure they do their own QA/punchlist first as we ended up having to do this ourselves.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Austin Hi-Tech Restoration, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys