Wonderful group, great management, great employees, management treats employees well, have long term employees of 26 years, the foreman, when they replaced the roof, they are good at finding problems on old roof, and the time and material costs came in at a significantly less amount than I expected. The cleanup was outstanding by cleaning up my old stuff in the surrounding area. They told me it was okay. The manager, Mike, was knowledgeable, a gentleman, and respectful. When it came time to conclude our business, he didn't call about money, he wanted to find out if there were problem areas.
Auburn Roofing, Inc. was very professional, did a great job, and took care of everything I asked them to take care of. With the new vents, we are not used to having as many on the roof with all the new codes. They told me to call them back if my wife was not comfortable with the way they looked, and they would come back to spray paint them. I think I'll take them up on their offer. That is something other companies would not do. They are very attentive.
Everyone was great. Julie was wonderful and they did great work.
This company is great! I would use them again. A little more expensive than a smaller company or individual, but for me-it’s worth it to know I was well taken care of and the job was done right and quickly! Thank you Auburn Roofing!
They were knowledgeable and helpful during the bidding process about our roof issues.
Friendly, knowledgeable, great crew.
I thought they were very professional. I really liked Jim and Bonnie, they were good people. I was also satisfied with the pricing.
They were exceptional.
The pricing was very fair. The install crew was exceptional and they did the work quickly.
My overall experience with Auburn Roofing Inc was incredible. Jim, the owner was very knowledgable. They are all very nice people. They treated us really well and I'm glad I chose them. I'd recommend them to anyone.
They are completely awesome. I highly recommend them.
I'd recommend them any day. This is the second roof they've installed for me. We were so happy the first time the installed for us, that I decided to call them again when I moved into my new home. They have a superb reputation in this town. They are very professional and thorough. Everything was just wonderful.
We are very satisfied with the whole operation. They were very timely in their schedule and the speed of the installation!
I was very happy with them. Everything went well.
I have referred three people to Auburn Roofing already.
They did an excellent job on my roof along with the gutters and insulation. They did several nice aesthetic things that made a great difference from my previous roof.
It as a good experience all the way around and an excellent company to work with. I only wish that they could combine the roofing with solar installation.
They are very knowledgeable and professional. I received three bids theirs was the most comprehensive and though not the cheapest I found their team the most knowledgeable.
Very thorough. Happy with their whole process.
We are very satisfied on this roof. They were great.
Auburn Roofing did the job as they said they would. It was a good value for my money.
The owner Jim was friendly and his daughter was also easy to work with. Unfortunately, they had told us that the areas of valley metal would all be replaced with black which would match our home. The main valley in front of the home was just rooted over. No valley metal was installed. We mentioned to them and they told us they would have to charge us hourly PLUS materials for their guys to remove the shingles and install a valley metal. After going back and forth and not liking the look of the roof without it, we had no choice but to pay it. Which was a big bummer since we had been told all valley metal would be replaced. They even agreed to split the cost which shows they knew they had done wrong. We had to pay close to $900 for our half. We contacted the company that the purchase the valley metal from and they told us it was somewhere around $90 for the 3 pieces in black. Auburn Roofing charged is hundreds of dollars for the pieces. We asked for a receipt for proof of valley metal and we were provided with a receipt of several items purchased the same day in addition to our material. We were just done at that point and figured to pay it and just know better in the future to get ALL in writing.
I think my wife already has!
A great company run by a great family!
As someone who never had to have this type of work done, I was very happy with all steps of the process. Every step was explained, and I never felt in the dark about what they were doing. I am happy that I could use a local company for this work.
Auburn Roofing did a wonderful job installing a new roof and gutter covers on my home. From bid to completion the process was straightforward and exceeded expectations. Pricing was fair for the services received, and the quality of workmanship and materials couldn't have been better. The crew was very friendly, maintained a clean job site, and quickly addressed all questions and concerns. Unlike most other contractors in the area, they staff a physical office with sample material on display. This is very nice when choosing shingle colors and other materials. I highly recommend Auburn Roofing to anyone looking for a roofing contractor in the Auburn area.
They came in, they were done in a day in a half and they cleaned up well. Everything went very very well.
They were very professional and did the job in record time. The crew was very organized and I was very impressed. I have been in construction for many years and was just impressed.
one of the best companies i hired, i was very impressed
Their crew and their staff was very professional.
They lived up to their reputation and performed their job just like they said they would.
They were very professional!
Excellent service, quality installment, professional attitude through the entire time of the installation. Highly recommended for honesty and dependability.
I felt that Auburn Roofing was knowledgeable, professional, and a pleasure to work with.
Areas Of Satisfaction - I was most satisfied with their communication. I think they communicated very well and very responsive.
Current Referrals - Possibly people in our neighborhood might be in need of a roof. I would certainly recommend Auburn Roofing.
Recognized Excellence - I would like to recognize Fernando and Jim's daughter for their exceptional service.
I was very pleased with the outcome of the project. It was handled professionally and in accordance to the specifications of the project.
Great staff to work with.
Auburn Roofing did an outstanding job in record time. I would recommend them to anyone.
Jim was professional and knowledgeable. His crew was very good.
They exceeded our expectation by completing the job early. Their clean up work was beyond great.
Auburn Roofing (AR) was the only roofing company that showed professionalism in their response to my initial calls for estimates and in answering questions. The owner, Jim, was always easy to contact and always responded back immediately to any of my calls. The AR crew was very polite, and responded immediately to any questions or concerns. Fernando, the foreman, always kept me informed of the work progress and it was very comforting to know he was there running the job!
They had the job done faster than I thought. They are very efficient and did a good job. Had the job the job done in 2 days, very well scheduled. My wife and I are very pleased.
Professional & Organized - if i could give them a five i would
Areas Of Satisfaction - I was satisfied with the whole job.
Recognized Excellence - The girls in the office were very helpful when I went in.
Review - They had the job done faster than I thought. They are very efficient and did a good job. Had the job the job done in 2 days, very well scheduled. My wife and I are very pleased.
Auburn Roofing was outstanding
Areas For Improvement - They did not fall short of my expectations
Areas Of Satisfaction - I was most satisfied with the how quick that they completed the work and how professionally done the work was
Recognized Excellence - I would like to recognize the owners, Jim and his and wife, for their exceptional service. They were the ones that kept me up to date with everything
Review - Auburn Roofing was outstanding
Additional Comments - I would recommend Auburn Roofing. They do great work and they are very professional
We have already recommended Auburn Roofing to other family and friends. They did an excellent job. Only one small thing got skipped but they took care of it quickly. Great job Auburn Roofing!!!
Likely To Recommend - Already have recommended them to family and friends! We have already recommended Auburn Roofing to other family and friends. They did an excellent job. Only one small thing got skipped but they took care of it quickly. Great job Auburn Roofing!!!
Areas For Improvement - The tear-off crew was trying to go too fast and got sloppy. Other than that, everything else was great!
Areas Of Satisfaction - Your staff are polite and hard working.
Review - We have already recommended Auburn Roofing to other family and friends. They did an excellent job. Only one small thing got skipped but they took care of it quickly. Great job Auburn Roofing!!!
I wish we had done it sooner! If only we had known it would be such a pleasant customer experience.
Areas Of Satisfaction - Overall, the pleasantness and expertise of the employees. The job was cost-effective as well.
Recognized Excellence - The owner in particular. When he came out to give an estimate we felt really comfortable. We would recognize one of his main guys on the crew as well.
Review - I wish we had done it sooner! If only we had known it would be such a pleasant customer experience.
I am overall extremely pleased with the job.
Areas Of Satisfaction - I was satisfied with all the information the provided me before they did the job.
Recognized Excellence - I would like to recognize Jim.
Review - I am overall extremely pleased with the job.
The installation crew was very kind and polite whenever we walked in and out of our house. Our safety was always their priority.
Quality Of Workmanship - I do have questions regrading the flashing on side.
Areas For Improvement - Auburn Roofing, Inc. did not fall short.
Areas Of Satisfaction - They are hard workers, they came when they said they were going, worked until they took there lunch break then would go right back to work.
Recognized Excellence - Jim the owner. There was very minor damage to our plants that we planned on replacing but Jim was very concerned about it. Andy always informed us when they would be taking lunch and worked along side with the installers. Kelly in the office was helpful in choosing our colors.
Review - The installation crew was very kind and polite whenever we walked in and out of our house. Our safety was always their priority.
I was very pleased with the quality of materials and the workmanship, as well as the knowledge.
Areas Of Satisfaction - The turn-around time was as promised and efficient.
Review - I was very pleased with the quality of materials and the workmanship, as well as the knowledge.
The entire experience was beyond excellent.
Areas Of Satisfaction - I was satisfied with the quality of the installation crew's workmanship.
Recognized Excellence - I would like to recognize the lead installer.
Review - The entire experience was beyond excellent.
Additional Comments - They did a great job for the price.
Great service and great people to work with.
Areas For Improvement - None
Areas Of Satisfaction - Total job was great.
Review - Great service and great people to work with.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Auburn Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys