Communication was the biggest issue. Gaining information was like pulling teeth, painful, arduous, too necessary and uncomfortable. Scheduling timeliness was delayed and follow up conversations were never instigated by ATI. Once the project was approved, I was informed I would be contacted for scheduling the next business day. That did not happen, nor did it happen the next day. I called on the 3rd day, only to be told that it had been denied internally. The next week I was informed the project had finally been assigned, but when I called to speak with the PM, he didnt even know the project had been assigned to him.

If it wasn't for poor communication, ATI Restoration wouldn't have talked to me at all.

Good workers. They came in after hours to take care of our problem with no hesitation.Did a quick temporary fix until the repairs were completed.

The mitigation team came out quickly during a holiday weekend and worked tirelessly and thoroughly. The restoration team worked well with me, kept me aware of the process and did a great job.

even though I specifically asked to be communicated with prior to construction, there was very little updates and advisement throughout the process. No timeline, no updates on progress.

I'm not sure if I would recommend them or not. The insurance company referred them to me. I usually don't recommend companies to people.

The length of time it took and the major overcharge at the end made me less than happy.

I really enjoyed their work and the workers. The individuals in the office were very cordial, informative, enlightening, and helpful. I did get the feeling that they are not a company you can just call and get work done, you must go through insurance.

Completed repair of Hurricane Helene damage. Very good job.

Quality are the work

It’s hard for me to say because this company only did a temporary fix to my problem because it was going to rain again and I never heard back from them again

I would recommend ATI Restoration because they were fast and professional.

Excellent customer service. Fair pricing. Timely turn around