Areas Of Satisfaction - I was most satisfied that the overall process was easy and it was done a lot quicker than I thought it would be.
I'd like to see improvement in communication and management skills.
I was very happy with the service. My insurance company dragged their feet but ASAP was very helpful throughout the entire process.
Areas Of Satisfaction - I was most satisfied with the communication.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
I already did.
Recognized Excellence - Taylor Bang exceptionally efficialnt and met with my insurance agent and got my whole roof covered where 3 other roofing company's did not think they could recommended to insurance company full replacement. Mr Bang was very assertive and explained in detail so I could believe him and he got the whole job done.
Areas Of Satisfaction - I was very satisfied that my job was completed in one day.
I was satisfied with the work.
Areas Of Satisfaction - The crew that put the roof u paw the most satisfying.
Areas Of Satisfaction - The roof looks magnificent and they did it in a very short time.
First off, when I asked for a detailed list of what they'd be installing on my roof, it took nearly a month to get it. When I refused to move forward with the install until I got it, they threatened legal action. On the day they were to do the install, the only material they delivered that was on the list were the shingles themselves. They were supposed to be installing OW's 30 underlayment(as agreed upon), Ice and water shield and ridge vents. I had to make them stop, send the construction manager the list I got (glad I got it) and have him go out and get the proper materials. Then, when they started to do the install, I caught them using 4 nails per shingle, instead of 6, after they assured me 3 times the ALWAYS use 6. Then I had to fight to get in writing a guarantee that they would get the roof inspected by OC and they would fix anything they did wrong(for all that's its worth, because at this point I don't believe they'll back it up) Still haven't heard anything on an inspection and the bill's been paid. Guess I won't here from them again. I won't even begin to tell you how they tried to gouge my insurance for materials and services they did not render.
The project managers spent very little time at my home during the project, and since the crew spoke Spanish I could not communicate about vents placed in the wrong spot or making sure they put the rain and snow barriers in place or the rain and snow barrier along the edge of the roof. The patio leaked the first time, and they repaired it a second time and it is leaking worse this second time. I am waiting for them to come back out for the third time and repair the patio so it won't drip. I had expected all this to be completed correctly when they came in April 2016, but I am still waiting for the job to be finished and it is August 17, 2016. They have been in communication with me, and I have confidence they will come through.
Areas Of Satisfaction - The shingles look beautiful on the roof! It looks well done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ASAP Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys