I was absolutely thrilled with professionalism and execution! They did a fantastic job!
Wish the expectations of the contract for construction would have been clearer. The construction site was left in pretty bad shape a couple of times. Garbage left on site, large debris left behind. Possibility of a Leak before we even get a chance to use the pool. Claim it will be addressed and fixed, but we need to wait and see.
I have already recommended them to 5 friends.
We are fully satisfied. They do a great job!
Recognized Excellence - Doug has been the best. He shows up when he says he would. He sends information when he says he would. Everything is been top drawer with him.
We have used them for almost twelve years now and have never had a problem. I would highly recommend them.
We have always been happy with Arvidson Pools. They are always professional, and the personnel have always been courteous.
Additional Comments - Peter has always been very professional and always solves my problems.
Great family business.
Quality Of Workmanship - Please keep Alan. He is such a hard worker and does such great work and treats our pool like its his own. Give that man a raise!
I have had my pool for 41 years and with Arvidson Pools & Spar service throughout the year , I can now really enjoy the pool , it has been perfect since the opening in May until now October , and now it's closed for the winter .Looking forward to enjoying the pool again in the spring . Thank you for making my life easier !! Have a great winter. Allan Harpelund ( Mt. Prospect )
We have been customers of Arvidsons for so long,, we cannot imagine not using their services.
I think that they do a great job at explaining and visually giving you a layout for how the pool will look along with other important factors like landscaping and chairs so that everything fits appropriately in your backyard. They are very knowledgeable with how all the equipment works and very friendly.
Doug Marunde was exceptional from proposal to planning and design, budgeting, execution and completion. Doug is a very trustworthy, honest person, and he patiently led us through every step of the way. This is the first pool we’ve had installed, and we revised the design a couple of times along the way. Doug easily adapted the plans and had brilliant suggestions on how to incorporate our wishes. He was always available to talk to us and even came out on a few Sundays. He kept us apprised of each step. There were no hidden costs, and Doug went above and beyond in every way. We couldn’t be happier with the process of working with Doug and his team and with the final product — our beautiful new pool. We’d rate Arvidson higher than 5 stars if possible!
Was the best ! If I purchase again, I will use them ! Particularly, Autumn !
I purchased my hot tub from Arvidson's. Over the past 8 years, they have installed, cleaned and maintained it efficiently and effectively. The one time I needed a repair, they were great as well. I especially like the bi-monthly maintenance reliability and communication related to that service!
They put in the pool and have been servicing it for 25 years. There's no one in Illinois that can compete with their quality and employees.
I have already recommended the company to my neighbor.
I have found Arvidson Pools & Spas to be an extremely knowledgeable and professional service oriented company.
I have worked with Arvidson for 28 years and have been pleased with all of the work and responses and collaboration from the staff and ownership. I have worked with them with my pool and indoor spa and have been very satisfied with everything. They are an excellent company.
I have used the service twice and both times my initial call to the company was a so-so experience but when the tech comes out they are awesome and do great work. In my opinion, they can work on the customer service side of it all when it comes to order taking and discussion. the rest is top notch.
I've owned a pool for 25 years. Arvidson is one of the very best I've dealt with over that time. I highly recommend them.
I wouldn't use anyone else besides Arvidson Pools & Spas.
Jimmy was awesome to deal with, fair and honest.
I expected a MAJOR issue with my hot tub but the service technician immediately discovered my issue was minor and made the repair. These guys fix whats broken. No more- no less. I would never use anyone else, I've learned the hard way. Great job, great staff.
Review - I expected a MAJOR issue with my hot tub but the service technician immediately discovered my issue was minor and made the repair. These guys fix whats broken. No more- no less. I would never use anyone else, I've learned the hard way. Great job, great staff.
Help me get there and we would love to give you a five star rating. Due to my work I have a very large social media following. I also sit on the Board of Directors for the Better Business Bureau. I want nothing more than to say all of this was resolved and I would recommend them to anyone!!!
So happy to own a new hot tub. Yes, I could have bought it anywhere, but at Arvidson's I feel the customer service surpasses other places. Worth every penny!
I would highly recommend them to anyone looking for a hot tub or pool.
We remodeled a 40 year pool, the finished product was a nice improvement. Plan on the project taking longer but coming in on budget. We had some bumps along the way, but after some effort, the bumps were smoothed out.
Nadine and her staff exceeded our expectations & continues to do so with customer service.
I have already recommended them.
You won't find more knowledgable staff, incredible service or better products for your pool or spa ANYWHERE! This family owned business is your one-stop shop for all your pool, spa and water needs! I highly recommend the entire team at Arvidson Pool and Spa!
Review - You won't find more knowledgable staff, incredible service or better products for your pool or spa ANYWHERE! This family owned business is your one-stop shop for all your pool, spa and water needs! I highly recommend the entire team at Arvidson Pool and Spa!
Jimmy added so much value with his expertise! I would ong by a hot tub without them.
Areas Of Satisfaction - Jimmy, was very easy to deal with and he was honest. When we did the wet test, it was really fun and it helped to seal the deal, for us.
They have been a pleasure to work with. Everything was good.
Arvidson's has made purchasing and owning my hot tub a true pleasure. Their staff is very knowledgeable and able to answer any questions I have had a long the way. I highly recommend purchasing through them if you are in the pool/spa market. They remain loyal to their customers long after purchasing a product and take pride in doing so.
Sales Attentiveness - Doug has gone out of his way to meet and discuss any questions or concerns we have had. He is the reason we chose Arvidson Pools for the installation.
Arvidson is a fantastic company! Shelly and Jimmy are great people to work with.
Recognized Excellence - I would like to recognize Doug, for his exceptional service.
Areas Of Satisfaction - I was satisfied with how clean they were and how time efficient they are.
I was very, very happy. I couldn't be any happier.
I highly recommend Arvidson's for all your pool needs - from free water analysis, chemicals and supplies to service and parts. We have found our interactions with the staff at Arvidson's to be professional and forthright with an effort on providing the highest standards of quality and service.
Recognized Excellence - I've had good experiences with the customer service and floor personnel, but I would like to especially thank Peter Annis for his management of the service department and Wade for his excellence in providing us with outstanding service.
Arvidson' could not be better to work with! I worried about nothing. It was easiest home improvement project we've ever done (and in 15 years in the house, we've done *a lot*).
Doug was fantastic, and continues to be after the sale 4 years later. Any questions are handled by he and Peter in the service group very quickly. Arvidson's is easy to do business with and we love our pool.
Arvidson associates were and continue to be pleasant to work with. From the decisions on the type of pool and spa with Doug, the building of the pool with Arnie and his crew to the maintenance of the pool and spa with Peter and everyone at the St Charles store, we are happy that we chose them to build our dream.
Review - Arvidson associates were and continue to be pleasant to work with. From the decisions on the type of pool and spa with Doug, the building of the pool with Arnie and his crew to the maintenance of the pool and spa with Peter and everyone at the St Charles store, we are happy that we chose them to build our dream.
Recognized Excellence - All the staff is excellent. Doug is great with customers. Nadine and autum have great knowledge with chemicals. Know is power when maintaining water balance. It's quite simple if you follow a chemical program and take advantage of their water testing.
Our family trusts Arvidson to meet all of our pool needs. They are honest and responsive. We wouldn't work with anyone else.
Review - Our family trusts Arvidson to meet all of our pool needs. They are honest and responsive. We wouldn't work with anyone else.
Reason For Arvidson - They didn't just put a pool in for our family, they saw my vision of a retreat and made it all come to life.
Lead Source - We drive by the Crystal Lake store all the time and one day after we had gotten our 2 other quotes we decided to stop in and talk with Arvidson's. I'm so glad we did. It's nice to have a store front to go to for supplies and help.
Additional Comments - Our pool from Arvidson's has been the best thing for our family and we are so happy we did it.
Recognized Excellence - The entire crew was fantastic.
Reason For Arvidson - I liked the design and they did a waterfall feature.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Arvidson Pools & Spas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys