I was absolutely thrilled with professionalism and execution! They did a fantastic job!
Wish the expectations of the contract for construction would have been clearer. The construction site was left in pretty bad shape a couple of times. Garbage left on site, large debris left behind. Possibility of a Leak before we even get a chance to use the pool. Claim it will be addressed and fixed, but we need to wait and see.
I have already recommended them to 5 friends.
We are fully satisfied. They do a great job!
Recognized Excellence - Doug has been the best. He shows up when he says he would. He sends information when he says he would. Everything is been top drawer with him.
We have used them for almost twelve years now and have never had a problem. I would highly recommend them.
We have always been happy with Arvidson Pools. They are always professional, and the personnel have always been courteous.
Additional Comments - Peter has always been very professional and always solves my problems.
Great family business.
Quality Of Workmanship - Please keep Alan. He is such a hard worker and does such great work and treats our pool like its his own. Give that man a raise!
I have had my pool for 41 years and with Arvidson Pools & Spar service throughout the year , I can now really enjoy the pool , it has been perfect since the opening in May until now October , and now it's closed for the winter .Looking forward to enjoying the pool again in the spring . Thank you for making my life easier !! Have a great winter. Allan Harpelund ( Mt. Prospect )
We have been customers of Arvidsons for so long,, we cannot imagine not using their services.
I think that they do a great job at explaining and visually giving you a layout for how the pool will look along with other important factors like landscaping and chairs so that everything fits appropriately in your backyard. They are very knowledgeable with how all the equipment works and very friendly.
Doug Marunde was exceptional from proposal to planning and design, budgeting, execution and completion. Doug is a very trustworthy, honest person, and he patiently led us through every step of the way. This is the first pool we’ve had installed, and we revised the design a couple of times along the way. Doug easily adapted the plans and had brilliant suggestions on how to incorporate our wishes. He was always available to talk to us and even came out on a few Sundays. He kept us apprised of each step. There were no hidden costs, and Doug went above and beyond in every way. We couldn’t be happier with the process of working with Doug and his team and with the final product — our beautiful new pool. We’d rate Arvidson higher than 5 stars if possible!
Was the best ! If I purchase again, I will use them ! Particularly, Autumn !
I purchased my hot tub from Arvidson's. Over the past 8 years, they have installed, cleaned and maintained it efficiently and effectively. The one time I needed a repair, they were great as well. I especially like the bi-monthly maintenance reliability and communication related to that service!
They put in the pool and have been servicing it for 25 years. There's no one in Illinois that can compete with their quality and employees.
I have already recommended the company to my neighbor.
I have found Arvidson Pools & Spas to be an extremely knowledgeable and professional service oriented company.
I have worked with Arvidson for 28 years and have been pleased with all of the work and responses and collaboration from the staff and ownership. I have worked with them with my pool and indoor spa and have been very satisfied with everything. They are an excellent company.
I have used the service twice and both times my initial call to the company was a so-so experience but when the tech comes out they are awesome and do great work. In my opinion, they can work on the customer service side of it all when it comes to order taking and discussion. the rest is top notch.
I've owned a pool for 25 years. Arvidson is one of the very best I've dealt with over that time. I highly recommend them.
I wouldn't use anyone else besides Arvidson Pools & Spas.
Jimmy was awesome to deal with, fair and honest.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Arvidson Pools & Spas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys